Cannot receive email verification code to set up (email address is correct)??

I have been trying to send emails using Photoshop share.  When they try to send a code for me to use to set up,  it gets rejected?? The email address they are using is correct and I sent a trial message and it was received OK.  How can I get them to send the code?

vern vern vern wrote:
I have been trying to send emails using Photoshop share…
Can you clarify what you mean by "Photoshop share"?  If that's a feature in the application, please indicate the exact version you are using.
You are not addressing Adobe here in this user forum.

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