Cannot receive emails from English hotel when sent as a 'Reply' to my email

I sent an email to [email protected] and she has selected 'Reply' and sent to me on two occasions three days apart. I have not received either reply. Why?

First thing I did was check spam folder - nothing. I have visually checked all folders - nothing. I used the search function using 'from' category on all folders, one at a time - nothing.

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