Cannot receive FaceTime cal

I'm having issues with FaceTime for Mac. I can be reached via my iPhone 4S (w/ latest software update), and it can call out to people via FaceTime. However, whenever someone attempts to reach ME via FaceTime, only my iPhone receives the call, and not the application I have for my MacBook Air (even if the application is open). I tested the app, my apple ID is verified, and my phone number is associated with the ID. The application on my computer can call out via FaceTime no problem.
I'd prefer to receieve FaceTime calls to my MacBook Air if given the option. How can I get this working again? I'm running Mavericks, v10.0.2

Hello Gabriel of Toronto,
Thank you for using Apple Support Communities.
For more information, take a look at:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Troubleshooting FaceTime for Mac
Have a nice day,
Mario

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Cannot receive and send from my FaceTime and iMessage on MacBook Air

Hello,
I Have Macbook Air (13-inch, late 2010) and its updated to OS X Yosemite (10.10.2)
processor 1.86 GHz intel core 2 duo
memory 2GB 1067 MHz DDR3
FaceTime and iMessage are not working I cannot receive or send.
my connection is excellent, I turned both of them off and on again on both my iPhone and macbook, all my contacts are synced and everything is fine except that I'm not able to make calls or send and receive messages on my mac.
what should I do ?
regards,
fiji

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test iMessage while in safe mode. FaceTime won't work. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

HT201412 I cannot activate my imessage and facetime and at the same time i cannot receive any notifications on my facebook.

Hi.I noticed that my imessage and facetime is not working and at the same time i cannot receive any notifications on facebbok.

Hi,
To exclude software conflict, i recommend you to make a clean boot and then have a test.
If this issue still persists, i suggest you re-built all COM ports through registry.
Locate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\COM Name Arbiter, delete ComDB key, reboot your computer.
Andy Altmann
TechNet Community Support

I can receive FaceTime but cannot send.

I can receive Facetime OK but I cannot send Facetime (anymore). Have Restored but no effect. Does maybe Skype interfere !

Back again.
Apologies for the delay – it's taken this much time to get a new micro-sim! You were correct that a new sim solved the texting problem - I can now send texts. BUT, the original problem still stands: I go to Settings / FaceTime / Use Apple ID for FaceTime / Enter Apple ID... I enter my correct password and get: "FaceTime Activation. The user name or password for (...my email) was incorrect. Try again".
The user name, by default, is my email and my password is the same one used to access this forum, iStore etc. so I know both are correct.
I live in the UAE where FaceTime is banned, but my iPhone 4s is UK specs and has the FaceTime app. I use the same app on my MacBook Pro over broadband and iPad over wifi with no problems. Advice appreciated.

I cannot receive text messages and cannot use FaceTime since ios7 upgrade

I upgraded to iOS 7 and since I cannot receive text messages or use face time. I have tried to reboot several times and when I try to sign in I keep getting a message to check my network settings. I can receive emails and the phone works.

After going to the Apple Store I found out this a known issue and al I can do is refresh the phone and reinstall my apps or wait till Apple releases another version.

I updated my apple id and all my messages were deleted, and I cannot receive messages sent to my new apple id

I just updated my apple id to match my primary email and when I logged into messages on my iPad with the new id, all my messages were deleted and I cannot receive new massages sent to my new id. My iPhone which is still logged into my old apple id is receiving messages from both ids.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Why I cannot using Facetime?

I cannot using Facetime anymore from yesterday, I can dail number to the other one, and they can receive the singal, but when we connecting the facetime failed.

Hey Cyndi_bian!
Here is an article for you that will help you troubleshoot this FaceTime issue:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Thanks for using the Apple Support Communities!
Cheers,
Braden

TS2755 My sister and I have/had an iPhone this week she upgraded and went to an android. Now she cannot receive my text. I have put her phone number as a mobile device. Deleted previous iMessages and started a new thread she still cannot receive my text.

My sister and I have/had an iPhone this week she upgraded and went to an android. Now she cannot receive my text. I have put her phone number as a mobile device. Deleted previous iMessages and started a new thread she still cannot receive my text. Please tell me how this can be resolved

the fastest way is to call applecare and they can remove her number from iMessage/facetime.

HT4245 I cannot get Facetime or IMessage set up on my IPad. It isn't recognizing my password and Apple ID. I have tried changing the password a few times and it still won't accept it. Any ideas?

I cannot get Facetime or IMessage to work on my IPad. It isn't recognizing my Apple ID or password. I have tried to change my password a couple times and it still keeps kicking me out of it. What am I doing wrong? My id and password work for everything else!
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Settings\iCloud - Account is your Apple ID appearing here and is the place for your password full of stars. The password needs to be the password for the email account - not your Apple password.
Once you have checked this go to Icloud main page and ensure mail is on.
Go to home screen and tap on Mail App - check that you can access your mail and your .me.com email account.
The check settings\General\Restrictions and ensure facetime is On if restrictions is enabled - alternatively turn restrictions off if you wish.
Both services you require run through the cloud and need an active .me.com account to set up initially. the default account can be changed from your @me.com later if you prefer.
Also note that once iMessage is active - go to settings\iMessage and ensure your Apple id main email is listed in the Receive at Field.

HT201269 how do i unregister my iphone? I have the galaxy s4 now and cannot receive texts from iphone users.

How do i unregister my old Iphone, i no longer have it in my possesion. I now have the galaxy s4 and cannot receive texts from iphone users

Hello AnnH2
If you have access you your old iPhone, just sign out of Messages. If you do not have access to it, then change your Apple ID password.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Unlink a phone number
To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
Regards,
-Norm G.

Cannot use facetime with mac book pro since a few days, only via my iphone

For a couple of days now, I cannot make or receive facetime calls on my Mac Book Pro, I can only receive them via my Iphone5.
It always worked fine, I didn't cgange anything, any idea what the problem could be?

Delete the E-mail and add it again. It's Work!!!

Cannot receive text messages after switch from iphone

After more than 2 years on an Android, my family convinced me to try an iPhone. After one week, I decided to return my iPhone and go back to Android. Now I cannot receive text messages from anyone using an iPhone. It thinks I'm still using iMessage.
I have already talked with Verizon customer service and unregistered my number from both Messages and FaceTime via my computer. Please help! This is extremely frustrating!

Appreciate the update plurrykid,
Knowing you are starting to receive them is good, but certainly we want you to receive all of them, not just random ones. I know it’s important to get them up and running as soon as possible. It will usually take Apple 24-48 hours to un-register you completely; if it has not been fully done, what you can try is resetting your Apple ID password here http://bit.ly/1kwc2va . Since you will be changing your password and the original device which still has iMessages on, will not be aware of the new password for them, it will revert to text messages. Let us know how it goes.
AdaS_VZW
Follow us on Twitter at @VZWSupport

I cannot get FaceTime to work on my iMac.

I cannot send or receive FaceTime from my iMac. However I can send and receive from my iPhone.

Did you purchase Facetime from the Mac app store? It is not included with 10.6.6 (only with Lion):
http://support.apple.com/kb/TS4185
P.S. You should also really update your OS to 10.6.8 (run Software Update).

Cannot receive texts or activate my imessages since downloading ios 7

I cannot receive texts or activate my imessages since downloading ios 7 but I can send messages and make calls. Has anyone got a fix for this please?

I am having the same issue. I have signed in to iTunes and verified everything, but I am still unable to activate iMessage or FaceTime. Very frustrating.

Account will send but not receive Facetime calls

I have an old iMac running Snow Leopard and a New iPad. I have an Apple account for my wife and one for myself. I can recieve Facetime calls on my wife's account when I send it from my account, but I cannot receive messages on my account when I send it from my wife's account. It says I am "not available".
It doesn't make a difference which device we use to send the call the same problem persists, so it seems to be an account problem and not a hardware problem.
Any suggestions?

Contact your carrier.

Cannot receive FaceTime cal

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