Cannot receive from earthlink user

I have a client who cannot send email to my organization. When she emails us she eventually gets an undeliverable report that says:
Remote host MAIL.argosypublishing.com 68.166.124.101 closed connection in response to MAIL FROM:<[email protected]> SIZE=2103:
retry timeout exceeded
This happens regardless of the recipient on our end. I have looked through our mail log and found this:
Jan 14 16:01:37 mail postfix/smtpd[12444]: generic_checks: name=permit status=1
Jan 14 16:01:37 mail postfix/smtpd[12444]: > elasmtp-masked.atl.sa.earthlink.net 209.86.89.68 : 354 End data with <CR><LF>.<CR><LF>
Jan 14 16:01:38 mail postfix/smtpd[12444]: smtp_get: EOF
Jan 14 16:01:38 mail postfix/smtpd[12444]: lost connection after DATA from elasmtp-masked.atl.sa.earthlink.net 209.86.89.68
Jan 14 16:01:38 mail postfix/smtpd[12444]: disconnect from elasmtp-masked.atl.sa.earthlink.net 209.86.89.68
I can provide more log if necessary. My postconf -n output is:
alias_maps = hash:/etc/aliases,hash:/var/mailman/data/aliases
bouncequeuelifetime = 2d
command_directory = /usr/sbin
config_directory = /etc/postfix
content_filter = smtp-amavis:127.0.0.1:10024
daemon_directory = /usr/libexec/postfix
debugpeerlevel = 2
debugpeerlist = pearson.com earthlink.net
disablevrfycommand = yes
enableserveroptions = yes
html_directory = no
inet_interfaces = all
mail_owner = postfix
mailboxsizelimit = 0
mailbox_transport = cyrus
mailq_path = /usr/bin/mailq
manpage_directory = /usr/share/man
maximalqueuelifetime = 3d
messagesizelimit = 52428800
mydestination = $myhostname,localhost.$mydomain,mail.argosypublishing.com,argosywellness.com,vi siblebody.com
mydomain = mail.argosypublishing.com
mydomain_fallback = localhost
myhostname = argosypublishing.com
mynetworks = 127.0.0.1/32,192.168.1.95/32,192.168.0.0/22,67.192.110.240/29
mynetworks_style = host
newaliases_path = /usr/bin/newaliases
ownerrequestspecial = no
queue_directory = /private/var/spool/postfix
readme_directory = /usr/share/doc/postfix
recipient_delimiter = +
sample_directory = /usr/share/doc/postfix/examples
sendmail_path = /usr/sbin/sendmail
setgid_group = postdrop
smtpdclientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_rblclient zen.spamhaus.org,permit
smtpddatarestrictions = permitmynetworks,reject_unauthpipelining,permit
smtpdenforcetls = no
smtpdhelorequired = yes
smtpdhelorestrictions = permitsasl_authenticated,permit_mynetworks,check_heloaccess hash:/etc/postfix/heloaccess,reject_non_fqdn_hostname,reject_invalidhostname,permit
smtpdpw_server_securityoptions = plain,login,gssapi
smtpdrecipientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_non_fqdn_sender,reject_non_fqdn_reci pient,reject_unauth_destination,reject_invalid_hostname,reject_unlisted_recipien t,reject_rblclient zen.spamhaus.org,permit
smtpdsasl_authenable = yes
smtpdsenderrestrictions = permitsasl_authenticated,permit_mynetworks,reject_non_fqdnsender,permit
smtpdtls_certfile = /etc/certificates/Default.crt
smtpdtls_keyfile = /etc/certificates/Default.key
smtpduse_pwserver = yes
smtpdusetls = no
unknownlocal_recipient_rejectcode = 550
virtualmailboxdomains =
virtual_transport = virtual
So it seems that there is an end of file error after my server requests data. Can anyone shed any light on what may be going on here? I have googled "smtp_get: EOF" and have not come up with anything too useful. The only clue I have is that the issue may be related to the sender's mail client. I do not know what client she is using or what platform she is running.
Any help is appreciated!
Jonathan
Message was edited by: jruppart
Message was edited by: jruppart - not sure why the board is replacing brackets with http://

<http://discussions.apple.com/thread.jspa?threadID=608811&tstart=0>

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