Cannot receive hd on bt vision box

Hi. I had bt infinity installed on Monday 27th. I have the new black bt vision box with a card for bt sport and sky sport. The same day I took out a subscription for hd extra. At this point in time I cannot receive any hd channels or normal sport channels I can get all the others. India have checked out my system and internet speed. They say my hd is activated and I should be receiving them. Under their supervision I've done hh5 resets box resets etc to no avail. I'm connected by Ethernet. In the end they have more or less given up and sending out an engineer. Has anyone else had this problem and found a solution.
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I don't know the exact significance of "initialised" but it must be OK as that's what mine says and it's been working fine for months. You might need to wait for the engineer but the forum moderators may be able to offer some help when they read this thread.
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New BT Vision+ box always has red power light

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New BT Vision Box to receive Freview HD?

I had been a BT Vision customer for around three years. I then moved to Sky for two years, but am now thinking of coming back to BT Vision, especially with the prospect of BT Infinity.
I've looked around the forums and website to see what's changed/improved with the service and I must say I'm impressed. However, as has been documented many times on this and other forums, the Black Vision+ box is unable to receive freeview HD. I'm aware that BT are linked with Youview and a new freeview HD receiving box is in the pipeline alongside that with an ETA of sometime early next year.
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I shall be waiting a few weeks.
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ttyrie wrote:
If it isnt an official announcement you can guarantee that whoever said it is talking absolute bull **bleep**...
From an Indian call centre worker?!? Noooo!... Really? Tee hee.
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BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
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So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
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New bt vision box received broadband flashing oran...

I got my new bt vision box today and I moved my bt hub in beside the bt vision hub but since then it has had a flashing orange light and no steady blue can anyone let me know what the problem is or how I can resolve this?

Is the Home Hub still connected to the telephone line? If not, it's never going to work.
If you have Infinity and a new Hub 5, then the Hub must be connected to the master socket. If it's a Hub 3 or 4, it must be connected to the white Openreach modem.
If you're on ADSL, then it must be connected to a phone socket through a microfilter. If you have a filtered master socket, ithen the Hub must connect to the master socket.

Tv losing channels when vision box turned on

When vision box is turned on I lose channels - film4 and radio channels and screen pixelates on others. Not actually watching channels through box, just on tv. Screen says no signal. As soon as box turned off signal returns. When scanning for channels vision box cannot find these channels. Any help gratefully received.

This is nearly always HDMI interference. I get this on 666MHz which for me is Pick TV and a few others.
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BT Vision box freezing but tv picture still in the...

Hi,
I am hoping someone can help.
I have the black bt vision box and it appears to have stopped working.
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As a test what happens if you reboot with the aerial and Ethernet disconnected? Does it remain responsive after a few minutes?
If so start a "Scan for channels" in TV Settings and immediately reconnect the aerial.
It is just a hunch but I'm thinking the TV Guide EPG database may have been corrupted causing it to crash as soon as it receives a new EPG update. A tuner scan well flush the EPG database and may fix it.

BT Vision box signal strength indicator

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Thanks for the feedback. I have tried splitting the aerial with a passive splitter - perhaps marginally better but difficult to say. Even tried splitting again to the point where the signal was showing weak. The strength indicator seems to have a colour coding, starting off red with a weak signal, going orange, then green, then as the signal is stronger it goes orange again and back to red when too strong. I have hit the green optimum region and gone either side of it. Pixellation is always there. Reading all the posts on here about this, I am coming to the conclusion that I am not going to be able to fix this.
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i have recently had the new update
it worked for a while until tonight 15/11
now it is worse than ever
the lights flash on the remote but no response from the Vision Box
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this new mBOX must have cost BT millions to get ready and produce
i take it it has never been tested before being thrown at everyone
this is a great advert of the best BT can offer
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Today I received a message on my BT Vision box advising that in 30 days time my box will be updated to the new look software. I am currently on the old style software which has been working perfectly and have Sky Sports and ESPN.
After reading this forum and also seeing the sticky post admitting that BT know the software has issues I am concerned.
Why do BT continue to update current customers boxes when they know that the software has bugs (see below thread from BT) and testing for the fixed software has not been completed?.
community.bt.com/t5/BT-Vision/Recording-problems-on-New-Look-BT-Vision/td-p/652204
Surely they dont want even more current customers to have the known issues than is necessary?
This seems completely stupid to me and surely once the crashing problems etc were found BT should have stopped the roll out of the new look until the issues were fixed in a new version of the software?. This clearly is not the case.
Please can a moderator respond. I will only be happy to receive the new software if the problems have been resolved.

New BT Vision Box stops my other digital freeview ...

I'm a new BT vision customer and have set my vision box up to include using the poweline adapters as my tv is otherside of the room to my homehub and all works fine.
However the TV we have in the bedroom that has freeview built in will no longer receive any signal. This TV connects direct into a aerial socket on the wall and there have been no issues. For info this TV backs onto the wall where the homehub and one of the power line adapters are.
Any ideas how to get around the issue of all my BT vision kit from preventing the other TV receiving a signal.
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Any electrical device generates noise which can be picked up on a cable. Powerlines by their very nature can generate more electrical disturbance than most. You can help minimise the effect by keeping cabling as far away as possible from powerlines and transformers. Screened aerial cable may also help with induced noise.
I suppose the cheap and nasty test to see of the Powerline is the cause of the issue would be to temporarily unplug the one close to your upstairs TV and see if the Freeview reception returns. Unfortunately with aerial cables which are buried in the wall you have no way of knowing how close they run to the ringmain, so it's possible that the extra signal the Powerline is putting on the mains cabling could be the issue. That would be a git to resolve.

What model of BT Vision box is needed for BT Sport...

What model of BT Vision box is needed in order to actually successfully receive BT Sport with a viewing card?
I know its got to be black not an old white one but is their a particular model or anything?

Hi sfield3,
Thanks for posting. Which box do you currently have? If it's the older one you'll need to change it to the Vision+ or YouView box.
Cheers
David
BTCare Community Mod
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Silver/Black BT vision box

We've had our silver vision box for over 2 years now. I was just wondering, what's the difference? I noticed the buttons of the box infront is different to the black one though the remote is still the same just in different colour (I think). Difference with the performance? Quality?
Thanks!

MickyG wrote:
As mentioned on two other threads this morning already.....I had an engineer visit this morning. You'll be pleased to know that this is the last time I'll mention it.
Anyway....I said to him that it will be good when BT finally get the HD Freeview box released.
And he said.....that the old silver box couldn't get HD but, come April, when our transmitter goes digital then I will be able to get HD Freeview on my new black box. Ok, so this goes against my understanding from other threads. But he is an engineer, and he did come in a BT van. So I kind of would expect him to know.....
Please don't shoot the messenger though. I'm only repeating what he said.......
Was that a BT Telecoms engineer or a BT Vision engineer.
If the hardware decoder & firmware is not present in the Black box then it cannot decode HD Freeview.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

New replacement (black) BT Vision box

New black vision box arrived today, installed, but trouble. Most channels are not available and others have distorted sound and picture. ITV1 is OK cannot get BB1 and many others. The Vision box is connected direct to the TV, no other device inbetween. Switched off scanned again. Same result. BT India say I have a signal problem which is not their problem. I had no such problem with the silver box. BT India say I cannot reuse it as it has been deactivated. I am sorry I laid eyes on the black box which I did not want anyway. Any advice please?
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Does the menu run along top or left hand side.
If left you are on the new OS and will not be able to check signal strength, sadly.
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New Look Black BT Vision Box - Failure to record a...

I had my original Silver BT Vision box replaced due to catastrophic failure. I was given the new black BT Vision box as a replacement. Not only does it fail to record programmes as outlined in the posting by StuartH, but it has a habit of re-booting itself.
When setting up recordings on my original box; of there was a recording conflict, I was able to immediatly resolve the problems by being able to see immediatly which programmes I could choose to record. This is not the case with the new box. When trying to set up recordings for the following week on the new box and a conflict occurs where there are more than two programmes selected I get a red banner across the bottom of the screen telling me that "you can only record two programmes at the same time (VRC001)", without being able to easily find out via the box search system which programmes are in conflict.
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Hi Expert_Tech,
Thanks for the post and welcome to the forum. Sorry to hear of the problem you are having with your BT Vision service. I would like to look into this for you. I will need your details to do this.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cannot receive hd on bt vision box

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