Cannot receive mail - virgin media

Hi All,
I have an email account with Virgin Mail and currently cannot receive mail. There are no reported errors on the Virgin Media website.
The error message I receive is as follows :
"The mail server denied access to the account because an administrator or other mail client was using it when Mail tried to log in. Please try again later. The server error encountered was: Internal login failure. Refer to server log for more information"
If the problem persists could someone please offer advice on how to solve the problem. Virgin Media are not usually responsive to this type of question hence my post here.
I have noticed increasing numbers of problems recently to receive mail. Never the same problem twice and never the fault of Virgin Media.
Thanks

Hi again,
Further to above problem. After shutting down the computer for an hour or so I now have a different problem. I still cannot receive mail but now I am asked to enter my password when I hit the 'Get Mail' button but then the password is rejected. Previously I was not asked for any password.
I have not changed the password or the authentication setting in preferences (set as 'password').
I also am not able to access my mail using www.mail2web.com. It is also saying username or password error.
Earlier this evening everything was working fine, I have changed nothing. I am able to send mail. I am at a loss as to what to do next.
Thanks

Similar Messages

  • I have 3 mail accounts in apple mail. One of them has had the spinning ball going for several days and I cannot receive mail in this account. I can receive mail in this account on my iPad and by signing into aol on safari. It's obviously a glitch in Apple

    I have 3 mail accounts in apple mail. One of them has had the spinning ball going for several days and I cannot receive mail in this account or delete messages etc. For some  reason, I CAN send mail on Apple mail using this account, although it takes several minutes. I can receive mail in this account on my iPad and by signing into aol on safari and internet explorer on my office PC. It's obviously a glitch in Apple's Mail. I've deleted this account and reopened it in Mail on my Mac Pro with no difference. Any suggestions would be greatly appreciated, this E amil account is major to my business.

    http://support.apple.com/kb/TS3276
    sounds like a corrupt database or index
    the glitch is your home folder and mail folder, esp look at syncservices
    I'd post in the mail or Lion forum where you will find similar issues being discussed.
    http://www.apple.com/support/mail

  • I have an imac with snow leopard. I do not have enough memory to get lion. I switched my  mail  to icloud and now my ipod touch has icloud.  i can receive mail on my ipod touch and through the icloud web site, BUt I cannot receive mail on my mac directly

    I have an imac with snow leopard. I do not have enough memory to get lion.
    I switched my mail  to icloud and now my ipod touch has icloud.
    i can receive mail on my ipod touch and through the icloud web site, BUt I cannot receive mail on my mac directly any more. There is an exclamation point on my mail in box and also an ! on .mac.
    Can anyone help me with settings so I can receive mail again directly on my mac?
    Thanks
    Mathmarv
    <Edited by Host>

    See this Apple note on troubleshooting icloud mail: http://support.apple.com/kb/TS4002
    You may have seen this page already: http://www.apple.com/support/icloud/mail-notes/

  • Cannot receive mail - Mac Mini mail - can send, not receive

    Cannot receive mail - Using Mac Mail - Can connect with internet - Can send, but not receive
    == This happened ==
    Every time Firefox opened
    == Noon on June 26, 2010 ==
    == User Agent ==
    Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

    If you don't mind me asking, what domain is MacMail under?

  • I just upgraded to iOS 10.5 and now cannot receive mail ...have checked settings per guide?

    I just updated to iOS 10.5 on iPhone 3GS and now cannot receive mail?

    Thanks,  I think problem is solved by re-adding user name and passwork to each of the SMTP servers listed.  I didn't realize they had been deleted with the update.  The error was "server does not allow relaying."

  • Cannot receive mail; keychain password problem

    I recently bought a MacBook Air. While at the Apple Store making this purchase the Genius who sold it to me had to have me change my login password. He also advised that I upgrade the OS on my iMac desktop at home. Which I did. I do not use Keychain and told him that I did not want to.
    Now I have a Mail problem. I can send and receive email fine within my own (administrator's) account. But my husband cannot receive mail in his Mail account. It is not an ISP problem because he can see his new mail on their webmail site.
    When he opens his Mail app, it tells him that "Mail wants to use the 'login' keychain. He puts in his login password and every other password he can think of, but it will not recognize any of them.Then it says that "Mail can't connect to the accout "(ISPname)." He enters his ISP email password, and then it asks for the keychain password again.
    The Connection Doctor says that "Trying to log into this SMTP account failed. Verify that the username and password are correct." The username and password are correct; we never changed them. Now I'm stuck.
    I really think this is connected to the OS upgrade. Can anyone help?

    Everybody uses KeyChain. You can't 'opt out' of it, it's simply the way Mac OS X keeps track of who and what is allowed to do this or that, including Mail. The 'Genius' should have explained that to you....
    Not to worry. Here's the trick.
    1. Click on the Spotlight (magnifying glass) in the top right corner of your screen.
    2. Type 'Keychain' in the search bar and press 'return'.
    3. In the 'Keychain' window that opens up, search for 'mail' in the filter bar.
    4. Click on and delete all entries that start with 'imap...' and 'smtp...'.
    5. Open Mail.app and choose Mail > Preferences... | Accounts | Account Information
    6. For each of your mail accounts in the left panel, clear the field under 'Password' and re-enter the correct password. After doing this for one account, click any of the tabs above (e.g., 'General') which will force a dialogue box asking you to save the changes. Confirm that you want to save the changes.
    Repeat step 5 and 6 for all your different email accounts.

  • Cannot receive mail with new ios7 update

    Just updated my iPad to new ios7 now cannot receive mail but can send it. I have gmail. I shut power off. Reentered the codes and that did not solve my problem.

    Just read another post and it suggested deleting the entire account, which resolved my issue.
    It also suggested turning off wi-fi or powering off. Neither of those worked but they were steps to do in case anyone else has this issue.

  • Cannot receive mail on ipad/iphone

    Cannot receive mail on ipad/iphone. Sending okay.

    Cannot send or received email
    http://www.apple.com/support/ipad/mail/

  • Cannot receive mail can send email receiving mail on another mini pad

    I Cannot receive mail on my iPad. Password correct in setting. Receiving mail on another iPad with same password yahoo account have had no trouble till yesterday.

    A lot of people have been unable to access Yahoo e-mail on their iPhones or iPads. My wife’s iPad was not downloading Yahoo mail, although her iPhone was. Both used IOS 8.2. We tried deleting the account several times and troubleshooting all of the other settings. The problem appears to have been that allowing the IOS to automatically create the account on the iPad resulted in the wrong settings for the incoming server. The following procedure, pieced together from two websites, fixed the problem for us. So far, so good.
    https://portal.smartertools.com/kb/a2659/configure-imap-for-iphone-or-ipad.aspx
    https://help.yahoo.com/kb/mobile-mail/imap-server-settings-sln4075.html
    On the iPhone, tap Settings.
    Tap Mail, Contacts, Calendars.
    Tap your Yahoo account, then delete it.
    Tap Add Account.
    Tap Other.
    Tap Add Mail Account.
    Complete the Name, Address (email address), Password and Description fields.
    Click Next.
    Ensure IMAP is selected.
    Enter the following incoming mail server information:
    Incoming Mail (IMAP) Server - Requires SSL
    Server: imap.mail.yahoo.com
    Port: 993
    Requires SSL: Yes
    Hostname is mail.yahoo.com.
    Username is your full email address
    Password is the same password used to access webmail.
    Enter the following outgoing mail server information:
    Outgoing Mail (SMTP) Server - Requires SSL
    Server: smtp.mail.yahoo.com
    Port: 465 or 587
    Requires SSL: Yes
    Requires authentication: Yes
    Username is your full email address
    Password is the same password used to access webmail. It may have been entered for you.
    Tap Next.
    The iPhone will establish an SSL connection to your IMAP and SMTP servers.
    That’s all!

  • TS3276 cannot receive mail after i sent a large photo.   A new folder appeared called "recovered messages" with the over 100 recovered emails of the same email of the one i sent out.  i have read apple support and done everything they suggest.  Help!

    I cannot receive mail after i sent a large photo.   A new folder appeared called "recovered messages" with the over 100 recovered emails of the same email of the one i sent out.  i have read apple support and done everything they suggest.  Help!

    How large is 'large'?

  • TS3276 I have my email set up, I can send, but I cannot receive mail.  What could be wrong ?

    I have my email set up, I can send, but I cannot receive mail.  What could be wrong ?

    SMTP is the protocol used to send mail, where IMAP and POP are the protocols used to receive mail.  ISPs can have different servers for these protocols. 
    In this case, the specified receiving (IMAP or POP) server, or the receiving user and password credentials, are likely incorrect.
    What does the Connection Doctor diagnostic tool report?
    Mail.app's Window menu > Connection Doctor
    To check or change the settings, select Mail.app's Mail menu > Preferences... > Accounts and select the account you need to edit in the left column.
    The receiving information will be displayed for the selected Account, with either POP or IMAP shown.  Confirm with the ISP that your POP or IMAP mail settings are correct per the ISP's recommendations, as well.   And in general, IMAP is preferable to POP, if you have the option of using either of those with your ISP.

  • TS3899 cannot receive mail on my iphone 6

    I cannot receive mail on my iphone6. This is a new problem>

    Hi Rsharley,
    If you are having an issue with receiving mail on your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • TS3276 I am able to send mail but cannot receive mail. Can someone help?

    I am able to send email but cannot receive mail.  I am connected to internet.  I can go thru Safari to receive.
    Would appreciate any help.

    What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
    Troubleshooting sending and receiving email messages

  • TS3276 Hi, I can send mail without a problem, I cannot receive mail, I am using iCloud.

    Hello Mac' users
    I have a problem with receiving e-mail, no problem sending. I am using iCloud, any suggestions please?? I did receive a message telling me that "Unable to receive mail Port ???? timed out".
    Thanks to one and all
    Tony

    Check the "Cannot receive mail in OS X mail" section here:
    http://support.apple.com/kb/TS4002

  • Can send mail but cannot receive mail?

    My machine has been operating fine and all of a sudden I cannot receive mail...?
    I've called my internet provider and they cannot figure it out.  My other Mac's are operating fine.  Any suggestions?

    Hi Popeye. You're welcome.
    Has Mail ever worked on this computer for this
    account? It could be that you haven't configured the
    account properly, i.e. haven't chosen the right
    authentication method in Preferences > Accounts >
    Advanced, or something like that.
    Hi David,
    Yes, my MacMail used to work. At that time, I was on a local ISP, on a dial-up connection. Now I have HughesNet satellite connectivity. Maybe you can verify that my settings are right.
    In the Accounts window, all three first boxes are checked (enable this account, include when checking for new mail, remove copy when retrieving from server [after one week]), the next section (prompt me...) is grayed out. I'm taking from port 110, and I have MD5 challenge/response selected.
    Does this sound right?
    Thanks,
    PTP

Maybe you are looking for