Cannot receive messages on new IPhone.

I recently switched to a newer IPhone but since then i don't receive messages from other IPhone users. They only appear on my IPad. I have tried deactivating IMessage on both devices. My old IPhone is still around (yet no longer connected to my subscription) - could this be causing the problem?

You can go to Setting -> Messages -> Send & Receive, there you can check whether all your addresses are checked. If everything is checked, you can check the same on your iPad. If none of these things work I would try restarting and/or a soft reset by holding your sleep button for 10 seconds.

Similar Messages

  • Cannot receive messages on new phone

    I recently went from an iPhone to a samsung galaxy and I'm having trouble with receiving messages off iPhone users, I've disabled Imessage, deleted my phone number from the apple system to no avail, I've also done the same on on my ipad along with removing my number on FaceTime, I've changed my Apple ID password and still I cannot receive messages from iPhone users, I've also had all my iPhone using friends delete my number and add it again as mobile not iPhone, PLEASE help!!!!!!

    call apple support http://support.apple.com/kb/ts5185

  • HT4623 Since my update on my 5s I cannot receive messages from other iPhones. They all have to be sent by text. Why?

    Since my 7.1 update I do not receive messages unless they are sent as text.

    iOS: Troubleshooting Messages
    Symptoms
    Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
    Resolution
    Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
    If you can't activate iMessage with your phone number or Apple ID
    See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
    If you can't send and receive iMessages
    You will need these to send and receive iMessages:
    An iPhone, iPad, or iPod touch
    iOS 5.0 or later
    A cellular data connection or a Wi-Fi connection
    A phone number or Apple ID registered with iMessage in Settings > Messages
    To resolve issues with sending and receiving iMessages, follow these steps
    Check iMessage system status for current service issues.
    Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
    Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
    iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
    Restart your device.
    Tap Settings > General > Reset > Reset Network Settings on your iPhone.
    If you still can't send or receive an iMessage, follow these steps
    Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    Make sure that the contact you're trying to send a message to is registered with iMessage.
    If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
    Back up and restore your device as new.
    If you aren't receiving iMessages across all iOS devices
    Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
    Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
    If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, followthese steps.
    Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
    If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
    If your iMessages didn't transmit as SMS when iMessage was unavailable for use
    Go to Settings > Messages > Send as SMS and turn on Send as SMS.
    Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
    Make sure that you can send SMS with Settings > iMessage turned off.
    Source: http://support.apple.com/kb/ts2755

  • HT3529 I can send messages to any phone, but I cannot receive messages from other iPhone users the messages go to my wife's phone instead of mine! Why?

    why is this happening? Please help!

    check your phone and her phone, settings, messages and the send and receive at addresses there.

  • I cannot receive messages from iphones since I got a new android device. did the change apple I'd password and whatnot...it still isn't working. what do I do?

    I cannot receive messages from iphones since I got a new android device. did the change apple I'd password and whatnot...it still isn't working. what do I do?

    Lets take first issue first: Apple does not charge a customer to 'keep' iPad access. That does not happen at apple. If you were billed and charged that amount of money from someone you were speaking to over the phone, you were not talking with Apple support. If you need to speak with apple support you are free to call them at 800MYAPPLE and they will talk to you for no more money than 19.00/ support event.
    Please read this article to asssit with imessage and factime troubleshooting.
    http://support.apple.com/kb/TS4268
    I'm sorry you have this happen to you - that being charged fraudulently for a non rendered service.
    Good luck to you Friend.

  • I have new 4s. Backed up old 3G on iTunes, attempted to sync new 4s to iTunes and keep getting message that new iphone does not have 10.5 but have downloaded on all Mac devices.  How do I get old settings to my new 4s?

    I purchased the new iPhone 4S tonight.  Previously used the 3G.  Synced the 3G, plugged in the new 4S and got message could new iPhone did not have 10.5 and to go to iTunes and download.  Did that on both new 4S and made sure iTunes on Mac had 10.5.  Tried again.  Got same message.  Cannot sync new 4S to iTunes and restore to move my photos and contacts to new 4S.  What can I do?

    thanks but how do i recover i have logged in to itunes and connected new phone and none of my old library is there ?
    Do i need to sync the old 4 to have all apps and music in my account
    Sorry not to good on the itunes thing
    thanks

  • How to forward received messages in my iphone 4s with ios.7.04

    How to forward received messages in my iphone 4s with ios.7.04

    There is no way that I've found other than to copy & paste.

  • Cannot restore my brand new iphone 4s ,got stuck in DFU mode and itunes shows error code (-1) please help?

    Cannot restore my brand new iphone 4s ,got stuck in DFU mode and itunes shows error code (-1) please help?
    repeatedly tried from diffierent computers and the same error code pops up (error -1)

    That's a hardware problem which will require a trip to the Apple store for evaluation, unless your phone has been jailbroken, then it's a corrupt hosts file (and we can't help you with that here as it is against the forum's terms of use).

  • Iall of a sudden I cannot receive mail on my iPhone 5s

    All of a sudden I cannot receive email on my iPhone 5s

    Hello jboz5,
    Thank you for the details of the issue you are experiencing with your email account on your iPhone.  I recommend the following article to troubleshoot this issue:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS1398 i cannot receive emails on my iphone 4 if i turn my wifi off, why is this?

    i cannot receive emails on my iphone 4 if i turn my wifi off, why is this?

    Can you receive emails from other accounts when Wi-Fi is off?
    Make sure Cellular Data is on in Settings > General > Network.
    Also, you may want to try the ideas here -> iOS: Unable to send or receive email

  • Cannot receive mail on ipad/iphone

    Cannot receive mail on ipad/iphone. Sending okay.

    Cannot send or received email
    http://www.apple.com/support/ipad/mail/

  • I have an iPhone 4, upgraded to the latest iOS software.  Now, cannot send messages to non-iPhone users.  No other settings have been changed.  Thoughts?

    I have an iPhone 4, upgraded to the latest iOS software.  Now, cannot send messages to non-iPhone users.  No other settings have been changed.  Thoughts?

    Hello wbaker252,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Troubleshooting Messages
    http://support.apple.com/kb/ts2755
    Have a nice day,
    Mario

  • I receive messages on my IPhone but not on my iPad. Why is this.? Can anyone help please?

    I receive messages from my iPhone but not on my iPad. Why is this? Can anyone help please?

    Settings>Messages>iMessage>On

  • Switched from 9900 to q10 and a particular i cannot receive messages from a particular bbm pin

    switched from 9900 to q10  and a particular i cannot receive messages from a particular bbm pin
    the messages are not being delivered to me from a particular pin

    Can you send messages to that particular pin?
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • HT4528 I had an iphone 4. I traded it in for a samsung galaxy note 3. Since swapping phones, I cannot receive text from any iphone. What can I do to fix the problem.

    I had an iphone 4. I traded it in for a samsung galaxy note 3. Since swapping phones, I cannot receive text from any iphone. What can I do to fix the problem.

    Contact Apple support to deactivate iMessage. https://www.apple.com/support/appleid/contact/

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