Cannot receive new chats

I just started using Thunderbird, and I'm really liking it. However, it seems to have a problem with the IM feature. I'm signed in with Facebook and Google Talk. All of my contacts appear correctly, and I can start a conversation with all of them.
On Facebook, I can send messages, but Thunderbird does not receive new chats; I have to go to Facebook to see what the other person sent.
On Google Talk, I can send messages, but it says "Error sending message" even though when I go to Google+, the chat sent just fine. I also cannot receive chats using this account.
I'd like to be able to use the chat function in Thunderbird, but if I can't receive chats from other people, it's useless. Am I doing something wrong maybe? Is there a way to fix this?

I solved the problem. I looked in Norton's firewall settings as you suggested, and changed it from "Auto" to "Allow". Now Thunderbird works perfectly with Facebook chats! Thank you so much Matt! This will definitely get me a better experience!
Google Talk is still not working, but that might be more of a problem with working with Google APIs. I don't use it that much, so it's not a big deal.

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    ''RonLar [[#question-1037196|said]]''
    <blockquote>
    Thunderbird has been working fine - until yesterday when no new emails were received - the last one was dated 12/16. Today started Thunderbird and nothing newer was added (except the same email dated 12/16). When I click Get Messages - I get another copy of the 12/16 message. I can see newer messages via my server (comcast.net). I am running another account on another computer with TB program without problem. HELP!
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    <blockquote>
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