Cannot receive Password reset's mails.

Hi, 
My friend has a very weird problem. She forgot her password to Skype, so she tried to recover it by using "Forgot password" option. But she has a mail on wp.pl, and she doesnt receive any mails from Skype. She tried to recover her username, but that mail doesnt come as well. Is there any way to contact Skype staff directly? Thanks for any pieces of advice

Hi, Divuu, and welcome to the Community,
If access to the account is lost, please tell your friend to create a new Skype account so they can contact Skype Customer Service directly themselves.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
They will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). They may also skip through Step 4 where they will be referred back here to the Community; no need to do this as you asked on their behalf already. When they complete the webform and click Submit, the information is relayed to Skype and they will receive a reply via e-mail.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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