Cannot receive pictures in BBM?

Me and my wife have the same Curve 8530.  Her service is through T-Mobil and mine is through US Cellular.  Over the last few months I have been unable to send her pictures over BBM.  I says sending picture.... then after a few seconds it will say "Wife was unable to save the file." and she never receives the message.  I can send her MMS pictures no problem and I have no problem sending pictures over BBM to other friends.  I wanted to know if there is possibly a permission that I need to change or what I can do to fix my wife's phone so she can receive pictures over BBM.
Thanks for any help you can give.
Dan

Hi Dan,
I have just purchased a 9900 on Saturday (very good handset btw) and I noticed this problem right away. I phoned my carrier (Optus in Australia) and they tried to go through a bunch of things that might fix the problem, however none of them worked. The technician then suggested that I uninstall BBM and then reinstall it. For this to happen, I had to end my conversation with him and he said he would phone me back in 1 hour. I had a feeling that it wasn't a problem with the installation and having been a blackberry user since 2005, I know that sometimes it can be some random thing that has been selected that will disable certain things on the handset.
I played around with a few things, however, this should be able to fix the problem. Of course my directions below will be different depending on the model you have.
Select and go to the menu:
"Options"
then
"Security"
then
"Encryption"
under this you will see an area for "device memory" and "media card", make sure you UNCHECK both of these boxes (if you encrypt your device memory and have a password set on your phone, when your device is locked, it will not display the name of friends calling you, just their numbers...).
By doing this, I assume this then allows the handset to save the incoming photo in some temporary file on the media card.
Hope this helps!
Cheers,
Edwina

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