Cannot receive SMS from out of network carriers

Last Friday at about 10.30am I received my last SMS from an out of service carrier, ever since then I have spent countless hours with sprint on the phone, we have 2 bb curves with the same problem, the phones have been wiped, re registered , provisioned etc. Anyone have any clue what could be happening. This is insane. I cn receive e-mails, sent SMS and mms to anyone, just can't receive a reply, unless it's a sprint customer. There is 2 more smartphones on the account, that do not have this problem.  Please Help.  

Do you have good wifi or 3G connection when you are trying to send the message.
I get those undelivered message when I have a week connection.

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