Cannot receive some email attachments

I'm having a problem with just a few received emails not having an attachment that it was sent with. The attachment is an audio file smaller than 2 mb. I can send the audio file. I can get an email from the person, but not an email with the attachment. If the email has the attachment, it won't come to me at all. I can get it with it being forwarded by another person, and retrieving it from my Earthlink server with Thunderbird, but not with Mail. Also, I have 1 person with a hotmail account that I cannot get an email from, in Mail, or Thunderbird. I've checked all of my blocked sender lists, my rules, and spam filters. They don't show up in trash, junk mail folder, or anywhere else.
Anybody have suggestions?
Message was edited by: Ronald Highfill

Yeah, I'm going to contact Earthlink when I have a spare 30-40 minutes. I have already tried to get it through the webmail, and it doesn't show up at all, not even as deleted, moved to spam, or anything.
Thanks for the advice.

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