Cannot record Full Motion slides EVER

I recently upgraded to v.3 from 2 since I thought this would
take care of the bugs that plagued my Captivate 2 experience. While
they were annoying, I could still work around those issues
comfortably and get my work accomplished.
However after upgrading to v.3, I have not only been seeing
the same bugs as before, but now I am encountering a whole series
of new issues. My biggest problem is that I can't get Captivate to
do FMR, ever:
- It won't record full motion slides when I scroll a web page
or drag and drop something.
- It won't do it during demo mode even if I force it with F9
and F10 (I only end up with regular slide captures where the full
motion slides should be).
- If I put Captivate in Full Motion Recording mode, it
records a single plain slide, regardless of how long I ran the
capture session for.
Any assistance you could provide would be greatly appreciated
as I am not having the best luck with your tech support helpdesk
(long hold times and dropped calls). We use Captivate exclusively
for our course development and getting this feature to work is
crucial to us. If I can't get this fixed - any way I can get a
downgrade back to v.2?
Thanks,
Daniel

All, I have discovered the last Captivate update (which is
causing caption text formatting issues) is also responsible for my
issue with Full Motion Recording. I did not notice this at first
since Captivate updated almost immediately after my first reinstall
so I continued to observe the issue. The only solution I have found
is to reinstall the software and then delete the AdobeUpdater.dll
library file in the Captivate directory in the Program Files
folder, which forcibly disables the Adobe Updater - I haven't found
any other way to do this.
It's kind of frustrating since I will need to watch out for
the next update that will fix what was broken in the last one and
once that is out, reinstall the software to add back the updater. I
share the frustration that I see from many of the users here - most
of the "solutions" to Captivate issues that I read on this forum
are no more than hacks, and I wish that the software could just
work properly - that way, I wouldn't need to "fix" my issue with
the latest update through a hack like reinstalling and deleting the
updater library.
Adobe, during future product design, please consider that
maybe your users would like the ability to disable updating when
you push out updates that break your own products.

Similar Messages

Application & Runtime Error with Full Motion Recording

I keep encountering the following errors when trying to add
some full motion recording to an existing project in Cap2.
Application Error: Unknown software exception 0x0eedfade at
0x7c812a5b
Runtime Error: 217 at 01661812
After hitting end to stop recording project immediatly shows
these errors and closes. I am recording a web application using IE6
when this happens. Thoughts?

1) Upgrade to Captivate 3, which is better equipped to do
full-motion slides. If that isn't an option,
2) try planning your project without the need for
full-motion. If that isn't an option,
3) try another product which is better designed for
capturing "dynamic" actions. Captivate really isn't in its own
element doing full-motion captures of any length.
Sorry I don't have better news, tsumpter, but I hope the
thoughts are some help to you.
.

Full Motion ok when preview slide, but not preview project

Using Captivate 3, recording using Full Motion. Several full motion slides were fine, but one gives me a blank white page when I preview using next 5 slides, From this slide, or project. I can even hear the audio, but I see nothing. When I preview just the slide, I can see it working fine. I've deleted it and re-recorded it, left out the audio, put the audio back in. Nothing seems to work.
I've renamed the captivate_v30.dat file and re-opened Captivate to no avail. This never happened in 2.0, is there an issue in 3.0?
Thanks in advance.
Barb

Hi there
Flash Player 10.
Click here to read a thread where I believe one of the Adobe Captivate team (Shameer) sheds a bit of light on the issue.
Click here for an Article and link for uninstalling Flash Player/Plug In:
Click here for an Article and link for installing and older version of the Flash Player/Plug In:
Downgrade your player to Version 9 and it should allow things to work okay with Captivate 3.
Cheers... Rick
Click here for Adobe Certified Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Capture Screen Shot not working in Full Motion

I am trying to use Full Motion Recording to capture mouse
movement, while also manually capturing screen shots. The screen
shots are not being captured though. I've tried the default Print
Screen key, and also resetting it to the Down key, with no success.
I can capture the screen shots when Full Motion Recording is not
active.
The information in the Help files and Knowledgebase seem to
indicate that it's possible to manually capture screens while
recording full motion. Any suggestions about what could be going
wrong?
Thanks.

Hi LisaLouLou and welcome to our community
I think the help may be misleading you here. If you are
recording by using the total “Full Motion Capture”,
Captivate ignores the Print Screen key because you have told it
that the entire project is to be recorded using Full Motion. Hence,
there is no slide by slide based recording as there is using the
other options.
After you have recorded, you are free to insert blank slides,
then add images as needed in case that helps.
Cheers... Rick

Long delay after F10 "full motion" stop

I am new to Captivate and am recording a movie in Word where
I need user to see continuous movement of mouse cursor as I point
to different things in the Word document. I am also using
continuous audio while recording to movie. The problem is that when
I hit the F10 key to stop the full motion animation I get a delay
of about 20 seconds before the movie ends, even though I quickly
hit the End key after hitting the F10 key. The full motion movie
created is about 9MB and about 4 minutes long but with a long delay
of at least 20 seconds with no action at the end of the movie. It's
almost like my hardware is working to stop the animation and end
the movie but it is taking 20 seconds to stop the full motion
recording and ending the movie. Has anyone else experienced this
problem? I am using a laptop with a Celeron M 1.5 GHZ computer. Is
my hardware the problem?
Adobe technical support has had me reload the Captivate
program several times with no luck.
Any suggestions?

Hi again Jeff
As I indicated in my earlier post, full motion in Captivate
is brief. For example, say you are recording WordPad (this example
is taken from the official Captivate training curriculum).
You record dragging across a sentence to select it. This is
just a few seconds long and ends up as full motion. You then click
the color pallete to change the color. This results in a static
slide. You choose the color. Another static slide. You step off to
show the color change. Another static slide. Now you scroll the
document to view the text at the bottom. Another full motion slide
as you drag the thumb of the scroll bar. Then you select multiple
lines. Another full motion slide as you select the lines. Then you
click the icon to apply bullets. Static slide. Then step off the
selected text to reveal the bulleted text with no highlight. A
final static slide.
With Captivate, it is the combination of static and full
motion slides that provides the illusion of fluid movement.
Hope this helps... Rick

Recording Smart Phone - full motion not capturing stylus movements

I am trying to create a recording that shows the movements of a stylus on a smart phone. I have the smart phone connected using active sync and am using pocket controller to project onto my computer. All of the captures work fine if i use the mouse to make the movements.
However, i want show how someone can use the stylus to transcribe right on the phone, rather than flipping out their keyboard.
For some reason, i can't get the full motion recording to capture the stylus movements.
any suggestions?
Thanks so much
Lynn

Hi Lynn
I find that as good as Captivate is, it falls short on full motion. So you may wish to investigate other alternatives for those full motion bits, then drop them into the Captivate slides for playback. I've done this using Techsmith's Camtasia Studio. You might try that. Not sure if the trial will watermark things or whatever. You might also investigate Jing or Screenr. Perhaps either one of those will produce a SWF you could drop into Captivate.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Cc text not displaying when using full motion recording

Hello everyone,
I wanted to find out if anyone has experienced a problem with
cc text not being displayed on slides with full motion recording.
I have added and sync'd the cc text on a slide that has full
motion recording. When publishing the file, no cc text appears in
the the published file.
Is there a workaround or a setting that I need to check to
ensure that the cctext shows up?
Any information which anyone can provide would be greatly
appreciated.
Sherry

Hi Sherry,
I'm having the same problem you were last year! Just wondered if you were able to find a workaround.
I have a full motion page with audio embedded in it (meaning that the audio does not show up as its own item in the timeline view). When I open the Advanced Audio Management dialog box, I'm not able to add a caption because CP4 doesn't think there's sound on this slide. (see attached screen grab -- the slide in question is slide 9. You see that the caption button is greyed out).
I've really hit a wall on this one today. I tried deleting the audio and re-adding it from the library, but it doesn't get added as an independent object in the timeline box; it just gloms onto the "captured animation" object.
Maybe it's simply not possible to have a closed caption on a FMR page? That doesn't seem right though.
Thanks, all.
Janet

Editing Full motion recording

Hi,
I have a full motion recording that is fine until I place a 100% solid highlight over some white thext that is on part of my desktop where I am recording, set it to arrange to back and or merge with background, but when a dialog box from the application I am recording comes up, it is partially hidden by my highlight box.
I have tried it with a smart shape too, but same problem comes up...and I cannot change the desktop background in my department at work.
Any help please, much appreciated.
Rossco

Rossco,
Are you talking about Video Demo recording? It is because you talk about 'merging with background', which is not possible when you are doing such a recording? The video editor allows only to put objects like highlight boxes on top of the video.
Lilybiri

Full motion recording in separated file then the main swf file . Why ?

Dear all,
When you publish your projet with
captivate 3 , now the full motion recording sequences are in
separated .swf files ...
I would have prefer to only have one .swf file with the
content and one with the skin as it was the case in
captivate 2 .
Is there an option I could change to only have the swf file
and the xx_skin.swf file
only ?
Imagine the mess I would have on my learning web site if I
had more then one swf file for each learning sequences (as I store
all .swf file in the same folder) :(

Hi all
What kiwikangaroo listed is John's method. Since the basic
process has already been outlined, I'll add some things that should
be considered as well as a caveat or two.
First, the existing project should be published to a
temporary folder. When publishing, it is rather critical that you
ensure that you are publishing for a Flash 7 target. I believe if
you choose Flash 8 or 9, the process will fall apart.
Once you have done this and are at the point where you are
inserting blank slides, make sure each blank slide is timed exactly
matching the slide with the Full Motion clip. Then you insert the
matching Full Motion clip from the temporary folder onto the blank
slide and delete the original. This will need to occur for all
slides containing full motion clips.
There are a few animations out in the gallery that if used,
will also cause additional .SWF files to be created. This is
because the animations that do this were published as Flash 8 or 9
and not 7 or earlier. I've sorted the ones that embed fine and the
ones that don't. So if you run into this issue, you either don't
use that particular animation, or you use something like SoThink
SWF decompiler (or open the .FLA) and recompile it using Flash 7 as
the target. That is, assuming you have Flash available and know how
to use it.
Cheers... Rick

'Ghost' lines on a PowerPoint presentation as Full Motion Recording in Captivate 5.5

I have created a PowerPoint presentation as Full Motion Recording with audio in Captivate 5.5. When I preview the resulting video or publish it the LMS there are 'ghost' lines on the slides, as if Captivate is picking up the PowerPoint textbox outlines or graphic placement guidelines. Is there any way I can remove these lines?
Alternatively, is there any other way to make a video of a PPT so that the animations work without any user interaction?

Thanks Lilybiri. I made a misyake about the version of Captivate - it should have read '5.5'.
I've started a new discussion.
Johnarmitage3

'Ghost' lines on a PowerPoint presentation as Full Motion Recording in Captivate 6.

I have created a PowerPoint presentation as Full Motion Recording with audio in Captivate 6. When I preview the resulting video or publish it the LMS there are 'ghost' lines on the slides, as if Captivate is picking up the PowerPoint textbox outlines or grahic placement guidelines. Is there any way I can remove these lines?

Thanks Lilybiri. I made a misyake about the version of Captivate - it should have read '5.5'.
I've started a new discussion.
Johnarmitage3

I keep getting an error message saying, "cannot record" when trying to record over a slide in my presentation. No idea why. Any suggestions? Thanks

I keep getting an error message saying, "cannot record" when trying to record over a slide in my presentation. No idea why. Any suggestions?
Thanks

email ituens at expresslane.apple.com and they will help you for nothing

Full Motion Video - memory leak?

Good afternoon.
I am using captivate 1.01.1418.1418 to record and present
standalone demos of rich client web technologies. The default
capturing techniques just don't cut it, so I need to record the
entire demo in full motion video.
What I have noticed is that when you edit the video AND ALSO
when running the published demo using either stand-alone or swf
object methods that there is a huge memory leak. I am talking to
the magnitude of 20-25 meg / second while displaying full motion
video.
My latest presentation is 22 slides where 3 of them are short
full motion video clips recorded at 1024x768 with no audio. The
clips are between 30-90 seconds.
The generated output exe is 6 megs and if I generate it with
all compression off it is 11 megs. When I run it, my memory usage
goes to 1.7 GIG of Physical Memory and over 2 GIG of Virtual Memory
in use. The movie playback then turns solid red and my machine
hangs up until I can manage to kill the playback.
Is there a known issue with full motion video and memory
leaks? I can understand if it took more memory to run it, but using
3+ gig of RAM to play a 10 meg file? Something sounds off to me.
I had purchased this product to record and display full
motion demos and so far it has not been able to meet the needs it
promised to deliver.
Any help anyone provides is greatly appeciated.
Please respond here and/or email me at
[email protected]
Thanks in advance for your time.
-Ray
P.S. I remember seeing the same behavior on my trial version
of Captivate 2, however, my trial has expired and I cannot see if
the leak is of the same magnitude.

Hi Ray,
You are experiencing "normal behavior" for the use you are
putting Captivate to. It was never designed as a full motion video
capture tool. I won't argue whether or not the marketing people
ever said it was capable of doing what you say you bought it to do,
but I really doubt they would make a claim that everyone knows is
not true ... if you can find something official from Adobe
asserting that, I'd sure be interested in seeing it.
The full motion feature was intended to be used to
demonstrate 2-3 second drag-and-drop operations, or use of a
scroll bar action of about that duration. In addition, you stated
you are capturing at 1024x768 size, which is an image of truly
gigantic proportions - adding to the full motion load you are
already throwing at the product. Could it be that another product
is better suited for what you want to do? I'd consider that
seriously because you are asking more of Captivate than I believe
it can deliver on anything but a machine designed for 2015
processor speeds with infinite resources.
It is especially sad that you own and used Captivate 1.0.1,
then spent an additional 30 days using the Trial version of
Captivate 2.0 ... but are just now finding it doesn't do what you
thought it should do. Again, sorry for your trouble.
.

Full motion .swf's in Adobe Presenter

This has been one of the most frustrating and time consuming
technical issues I've ever encountered. This is my 3rd posting (2
on a Captivate forum, 1 on a Presenter forum), and no one is able
to help me! Surely I can't be the only one to encounter the blank
screens that appear in my .swf files embedded in Adobe Presenter.
When I publish the Captivate file to .swf, multiple files are
generated. There are around 20 of them called "Fullmotion"... I can
view the main .swf file fine in IE, but when I insert the Flash
file in Presenter and publish the file, the video in the published
presentation plays for a while, then a white screen pops up, goes
back to playing, white screen again, etc... I figured out that
those white screens appear whenever there's a "Fullmotion" .... At
first I thought it was a Flash version issue, but that isn't the
case. Then I thought I had my answer when someone suggested to turn
off the borders. That didn't work.
What's the deal here? We paid a lot of money for these Adobe
products, you'd think they'd work together! Or that they would at
least offer free support ! Please someone help me!!

Hi,
The John Daigle solutions doens´t help me either and I
dont know why. But I
fix it using Flash to import/export each fullmotion in
version 7 with AS
1.0 and "import" this files to the respective slide to change
for the older
one.
I hope that captivate´s team fix it in the next update.
RB
"jpbatB" <[email protected]> escreveu na
mensagem
news:g4dqtb$5m1$[email protected]..
> Many days late and dollars short but....
> I followed the steps (John Daigle via Captv8r) but it
didn't work for me.
> Perhaps it was because I have to resize the captured
session in order to
> fit
> properly in the application in which the movie is
embedded. It looks as
> though
> the "extra" full motion swfs remain at the original
capture size and, even
> though the animations seem to play correctly when run
from the output
> folder,
> they do not run at all when the main swf is relocated.
In other words, the
> "fix" makes no difference from the original result.
> Guess I'll have to re-record that section without using
full motion
> (though,
> since this is a drag-and-drop operation, I don't know
how that will
> appear).
> I haven't yet seen ANY particular useful "upgrade" in
Captivate 3 to
> offset
> the distinct downgrades that have occurred.
>

Audio out of sync with presentation (not using full motion)

When I preview or publish a project using Captivate 5, the audio is out of sync with the presentation. I am not using any full motion recording, which I know has caused audio/video sync issues in previous versions of Captivate. The audio is slide specific, with a separate audio file for each slide. (In other words, I'm not trying to break a large audio file over many slides.) When each slide is viewed individually -- in the workstation, in the preview window, or in the published version -- the audio is synced just fine. The problem arises only when I try to watch the entire presentation (approx. 10 minutes in length). The audio gradually lags behind the visual. By about half way through the project, the visual presentation is noticably ahead of the audio. By the end, the audio is nearly 4 seconds behind the video. I cannot detect a noticeable change in pitch or speed of the audio, so if the audio is being altered in any way, the alteration is slight.
However, if I use the playback controls to advance to a single slide, the audio is fine for that slide and those immediately after, although it does gradually get off again as the project progresses. (So, for example, if I start the playback in the middle of the project, the audio will only be off by about 2 seconds by the end, rather than 4.)
I have tried various publishing options (although I don't think publishing is the problem, since this happens when I preview the project as well). I have used 2 different computers and also tried viewing the published version locally and streaming. None of these alterations seem to make a difference. By the end of the presentation, regardless of how the project is published or viewed, the audio is several seconds behind the video.
My specs:
Captivate 5
Microsoft XP OS
2 GB RAM
Publishing to .swf
Suggestions?

Hi Mukul,
Thank you very much for your careful responses. Here are the answers to the questions.
First of all, the "slow video" behavior does appear only after adding the slides mentioned in previous post.
1.    I created a “software simulation” project. It IS a capture+audio recording.
2.    Since I recorded the audio while doing screen capture, almost every slide has audio, which is not convenient to edit at all. Is there any other better way that I missed so that we can keep the audio and video at the same step while editing them? As I know so far, either insert silence or delete a little audio to one slide, the audio becomes short, but the slide duration time is still the same as before unless we change that manually which normally is not precise enough to match the audio.
3.    I tried to add the blank slides at where there is a pause of speaking and where they are close to the problem slides. Otherwise, the speaking would sound weird.
4.    Published SWF file size is 20.6 MB.
5.    I do have two externalized video files for title and end.
6.    Unfortunately, it is still slow even if it played on a different system.
And another problem comes up these days. After publication, the screen resolution is not good (like some grey ink left on screen) wherever click or type something. It did not happen before even if worked on the same computer.
I am very sorry that there are so many problems. I have been working on this for long time. The project totally drove me nuts. Hopefully you have more ideas about that.
I really appreciate your help.
Sincerely,
Linda

Cannot record Full Motion slides EVER

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