Cannot redeem my itunes card

In the screen appears that I have redeemed my itunes card with 50 dollars, but when i try to buy a song it says i need to update my credit info!

Hi Linda,
Here's a link to the iTunes Support pages:
http://www.apple.com/support/itunes/
Select "iTunes Store Account and Billing", then "Edit Account Information", then "Changing Account Information"
There are articles here that should be useful guides, and there is also email suppot.
Hope this is helpful.
Kind regards,
Peter.
Message was edited by: Peter Miller

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Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Good Luck.

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You can only gift via a credit card - you can only use your account's balance for buying content for yourself.

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It should keep asking for the password, because it's trying to check for purchases... As soon as you login, it will see you have pending downloads and create the downloads section on the left below Purchases under the Store section. Then it will start the music downloads there, as they will be listed one below the other.
You could just try to check your account balance or view your account and that will trigger a password request too. You can just click on that and say that now iTunes keeps asking for the password and ask him to help you with that. Trick would be to interrupt him so that he carries on with another task after, so he doesn't notice the download. Or you carry on with email or browsing which you were "busy" with when iTunes interrupted you for the password (stupid iTunes)

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You can't merge IDs, but if you want to change the ID:
For iMessage, go to Settings>Messages>Send & Receive, tap the ID sign out, sign back in using the new ID.
For FaceTime, do the same thing in Settings>FaceTime.
For Purchasing, do this in Settings>iTunes & App Store.
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tankyoo

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've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all??

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If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
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Clic here: iTunes: Advanced iTunes Store troubleshooting
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Then scroll down to error 5002.

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The new iTunes has a somewhat different look from the previous version. You can get the old look back if you prefer it by doing View > Show Sidebar in iTunes. Or you can adapt to the new look.

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Chrisj4203, thank you for your kind answer.
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can anyone help? i have redeemed my itunes card but it has not shown new total on page. i have closed window and reopened but still notshown new total.

Hi Evabee!
Here is an article for you that will help you set up an account without a credit card:
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for coming to the Apple Support Communities!
Regards,
Braden

What can i do if i cant redeem my itunes card. It shows there "not properly activated"

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If the store that it was bought from is close by then you could try going back and asking them to activate it properly. If it's not, or if they can't/won't, then try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

HT201306 Trying to redeem a iTunes card on iPad keeps asking me to log in when already signed in. Any ideas

Trying to redeem a iTunes card on iPad keeps asking me to log in when already signed in. Any ideas

Exboardmember wrote:
Trying to redeem a iTunes card on iPad keeps asking me to log in when already signed in. Any ideas
Meaning enter your username and password?
Are you signed in - Settings>Store>Sign In? Maybe try in the App Store in the bottom left corner - you can access your ID in the featured tab of the App Store - check there.
If you are signed in correctly - try signing out and then sign in again in order to refresh the account information.
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Go back to Settings>Store>Sign in. Then try to redeem the card again.

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If you are on your computer's iTunes and you are signed into your account then it should show at the top of the iTunes store pages next to your account id - or you can log into your account via Store > View My Account (Store > View My Apple ID on iTunes 11) and it should show on the top section of the screen that you are taken to.
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Cannot redeem my itunes card

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