Cannot redeem OSX Lion Upgrade, Cannot find Serial Number

I have tried to utilize the Lion up to date program for the MBP I purchased on June 21st of this year.  I am told that it cannot find my serial number.  I checked the qualifying purchases and my Part Number is Z0M100DKF, and the Z0M1 family is supposed to be eligible.  Can anyone help me?

click on the apple logo on the top left of your desktop.  >about this mac
where it says the version of your os.. click on that.  I know there's no button but just click on the test until serial number shows up.  **It's below "Mac OS X" and above the "software update" button.

Similar Messages

  • I cannot find serial number to get into support

    My keyboard isn't working. Locked out of computer. Cannot find serial number so I may contact support

    Click here and follow the instructions.
    (100798)

  • Cannot find serial number on Photoshop Elements 13 box?

    I purchased Adobe Photoshop Elements 13 from Amazon, received the box, but cannot find a serial code.
    There was no insert in the box, it's not on the DVD sleeve, and the Adobe sticker on the back of the box was covered by another barcode sticker.  When I tried to carefully remove the top sticker it tore the lower one and now I cannot read that either.  What do I do?

    See if anything in here helps: http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Cannot find serial number but have a redemption code.....need this to activate/install photoshop 11

    cannot find serial number but have a redemption code.....need this to activate/install photoshop 11

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Cannot find serial number on box nor cd sleeve.  start guide says it begins with 1057 but neither the box nor the DVD has such a number  I can't install it without that serial numebr where do I find it??

    Trying to install Photoshop elements 13 on pc w/ WIN 8.1.
    cannot find serial number on box nor cd sleeve.  start guide says it begins with 1057 but neither the box nor the DVD has such a number  I can't install it without that serial numebr where do I find it??

    You likely have a redemption code on the box that you have to enter into an Adobe website to convert that into a serial number.
    See the information on the following page:  https://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • HT5429 i have lost my iPad and it cannot be located by find my iPad.  Trying to find serial number not having device?

    My ipad had been lost or stolen.  I do 't have device or packing so trying to find a way to find serial number?

    Was it ever backed up to your computer's iTunes ? If it was then if you go into Edit > Preferences in iTunes and select the Devices tab, then if you hover the mouse pointer over the iPad's backup then the serial number should show : http://support.apple.com/kb/HT4061
    Or if it was registered to your account then you might be able to find it from your support profile : https://supportprofile.apple.com/

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck

    My Acrobat x stopped opening, will not run, on my Windows8 computer.  Yet, I cannot reinstall even though I have my original CD-ROM and serial number.
    I have always been able to reinstall software in the past but maybe Adobe has locked me out with their licensing hurdles.  Anyone know how to get Acrobat installed from original cd-roms and a serial number?

    Thanks for responding.  This forum is so helpful.From another suggestion, I went into control panel, Install/Uninstall Programs and selected to reinstall Acrobat.  Also, I found a fix online called AcroFix.exe which is reported to correct problems loading.Together the problem was fixed.
    Thanks,Jeff
          From: Sara.Forsberg <[email protected]>
    To: Jeffrey Smith <[email protected]>
    Sent: Thursday, December 18, 2014 12:30 PM
    Subject:  Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck
    Acrobat fasils to open, cannot reinstall from original cd-rom, hsve serial number, stuck
    created by Sara.Forsberg in Acrobat Installation & Update Issues - View the full discussionHi j_k_smith-user, What issues are you running into when you try to install? Are you getting an error message (if so, what is it)? Did you uninstall before trying to reinstall?  Best,Sara If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7027250#7027250 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7027250#7027250 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • How to find serial number without using macbook?

    What can be used to find serial number of my macbook outside of using my macbook?
    My computer was stolen and I do not have the box nor do I have it registered in iCloud, I know that iTunes holds my computer as an authorized user for my ID so I am sure somewhere it hold the serial number to identify that computer.
    I just need to know how to access that information so I may register it in my name so I can have Apple help me track it.

    You store purchase receipt, the box it came in, where you wrote that information down.
    What To Do If Your iDevice or Computer Is Lost Or Stolen
    If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T, Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. Lost or Stolen iPhone? Here’s What to do
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on MobileMe
      3. OS X Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
    Third-party solutions for computers:
      1. VUWER 1.5.4
      2. Sneaky ******* 0.2.0
      3. Undercover 4.7
      4. LoJack for Laptops Premium Mac
      5. STEM 2.1
      6. MacPhoneHome 3.5

  • Open iphone 3gs and find serial number and dry out

    I briefly dunked my Iphone GS3 Iphone into the dog dish of water. it doesn't boot now. Had no service message . No initials like recognizing my phone.  i had it in dried rice for two days when it finally booted up this far. Do you think there is any hope to keep drying it out. It was only in water a second and i dried to outside off. I had just done cpr on my elderly mother and was nervous when i dunked it in the dog dish. 
    I am trying to open up the phone to see the sim card and take it out and the battery to help it dry out. And to talk to Apple Care. They will send me a new phone but haven't told me the cost.  i want a newer IPHONE and have to wait till May 2012 to upgrade per ATT.  My mom has a no contract phone. I am her Power of attorney. i could buy her a phone with her money. Does anyone know if i can put the phone in my name as i am only one who uses a cell phone. I am the caretaker . If i do it this way I would be paying for an att phone that doesn't work.  Am so confused. Don't know how to find serial number. i called apple they set up a call. i gave them the phone number on chat but on the online call back one is requried to insert the serial number of the phone . i can't open it up. is there a video showing how to open the phone.  Any help appreciated. Wet in Iowa. Not in San Diego anymore. Wishing I were home.

    You said, "Now how do I get the rest of the sim card out" .... With the SIM Tray out that is everything, SIM Card and Tray.
    One of the best ways to dry everything out is to continue what you were doing, let it dry in a bag of uncooked rice for several more days.

  • Find serial number so I can used purchased  and downloaded Adobe XI Pro without popup requesting serial number

    The people I have talked to both online and via telephone seem unable to help me find out how to find a serial number so I can do my work. I spent five hours yesterday after buying Adobe XI Pro, trying to get the program to work because I can't find the serial number. Why? I feel that I am losing my mind!

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial

  • How to find serial Number for BCC Plugin?

    Hi,
    How to find serial number for Bcc plugin on FCP?
    I need format my Mac so before that I to find the serial number?
    Please anyone can help me....

    The serial number has the format like E-111-aaa-222-bbb-333-ccc-444-ddd-5ee-ffff, it can be found on a piece of paper which has 3 stickers with it inside the box.

  • How to find serial number on Power Adapeter 12Watt

    how to find serial number on Power Adapeter 12Watt

    You posted in the Older Hardware (prior to 1998) forum.
    Is the the 12W adapter http://store.apple.com/us/product/MD836LL/A/apple-12w-usb-power-adapter ?
    This power adapter is for the new iPad, but it can be used on other Apple iDevices.
     Cheers, Tom

  • How to find serial number to ipod touch if its stolen?

    how to find serial number to ipod touch if its stolen?

    See:
    iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

  • How to find serial number, how to find serial number

    how to find serial number on Macbook air for registering Applecare?

    Have you looked at the tiny numbers on the middle of the bottom of your MBA?

Maybe you are looking for