CANNOT REDEEM SERIAL NUMBER

I just bought  Lightroom 5 from Best Buy and I registered correctly on the computer- with Window7. The response I get when I try to redeem the serial NUMBER is the code is invalid. I used upper case lower case and so on yet nothing seems to work. What should I do to get this thing going? Thanks.

Are you entering a redemption code as a serial number? 
Try entering the number into:  http://www.adobe.com/go/getserial and see if it returns a serial number.

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