Cannot redirect voice mails: Unable to relay
Hi,
we recently subscribed to office365. Some of our users prefer to redirect their mails to their own email address via a simple redirect rule that applies to all messages. For the most part, it works fine, except that all voicemails are not being
redirected and they bounce back with a '550 5.7.1 Unable to relay' error.
Any advice?
The following is a sample of the exact error message, except, email addresses, dns names, and IP's are fictional:
mail.domain.com rejected your message to the following email addresses:
[email protected]
mail.domain.com gave this error:
Unable to relay
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept email from certain senders, or another restriction may be
preventing delivery.
Diagnostic information for administrators:
Generating server: CO1PR05MB298.namprd05.prod.outlook.com
[email protected]
mail.domain.com
Remote Server returned '550 5.7.1 Unable to relay'
Original message headers:
Received: from CO1PR05MB330.namprd05.prod.outlook.com (10.141.69.15) by CO1PR05MB298.namprd05.prod.outlook.com (10.141.70.25) with Microsoft SMTP Server (TLS) id 15.0.913.9;
Tue, 8 Apr 2014 14:21:09 +0000 Received: from CO1PR05MB329.namprd05.prod.outlook.com (10.141.69.25) by CO1PR05MB330.namprd05.prod.outlook.com (10.141.69.15) with Microsoft SMTP Server (TLS) id 15.0.913.9; Tue, 8 Apr 2014 14:21:02 +0000
Received: from CO1PR05MB329.namprd05.prod.outlook.com ([127.0.0.1]) by CO1PR05MB329.namprd05.prod.outlook.com ([169.254.15.35]) with Microsoft SMTP Server id 15.00.0898.005; Tue, 8 Apr 2014 14:20:56 +0000 From: 5555555555 To: John Doe
<[email protected]> Subject: Voice Mail (1 second) Thread-Topic: Voice Mail (1 second) Thread-Index: AQHPUzXA/cqBNK6DZkO6hLItkicVSw== Sender: Microsoft Outlook <[email protected]icrosoft.com>
Content-Class: voice X-CallingTelephoneNumber: 5555555555 X-VoiceMessageDuration: 1 X-VoiceMessageSenderName: X-AttachmentOrder: 5555555555 (1 second) Voice Mail.mp3 X-CallID:
[email protected] Date: Tue, 8 Apr 2014 14:20:39 +0000 Message-ID: <[email protected]ok.com>
X-MS-Has-Attach: yes X-Auto-Response-Suppress: All X-MS-Exchange-Inbox-Rules-Loop: [email protected] X-MS-TNEF-Correlator: x-forefront-antispam-report: SFV:SKI;SFS:;DIR:INB;SFP:;SCL:-1;SRVR:CO1PR05MB329;H:CO1PR05MB329.namprd05.prod.outlook.com;FPR:;LANG:;SFV:NSPM;SFS:(10019001)(428001)(189002)(199002)(558084003)(56776001)(47446002)(69226001)(46552001)(76176001)(76576001)(2171001)(97186001)(89836001)(95666003)(59766001)(81542001)(85306002)(83322001)(74662001)(97336001)(56816005)(76796001)(99396002)(31966008)(74876001)(54356001)(54316002)(98676001)(87266001)(95416001)(81342001)(2656002)(90146001)(76786001)(83072002)(47736001)(49866001)(85852003)(74316001)(4396001)(75432001)(47976001)(50986001)(94316002)(93136001)(33646001)(65816001)(81816001)(80976001)(20776003)(93516002)(79102001)(74706001)(87936001)(46102001)(63696002)(74366001)(16236675002)(92566001)(81686001)(53806001)(94946001)(24736002);DIR:OUT;SFP:1102;SCL:1;SRVR:CO1PR05MB330;H:CO1PR05MB329.namprd05.prod.outlook.com;FPR:5C05F2A6.11BB5411.1D618B26.DE60A428.2009E;MLV:sfv;PTR:InfoNoRecords;MX:1;A:1;LANG:;
Resent-From: <[email protected]> x-ms-exchange-parent-message-id: <[email protected]utlook.com> auto-submitted:
auto-generated x-ms-exchange-generated-message-source: Mailbox Rules Agent x-forefront-prvs: 017589626D received-spf: None (: domain.com does not designate permitted sender hosts) Content-Type: multipart/mixed;
boundary="_004_9bc7a70bd0e846d0a76f63bdcd4371d2CO1PR05MB329namprd05pro_" MIME-Version: 1.0 Return-Path:
[email protected] X-OriginatorOrg: companyname.onmicrosoft.com
Hi,
Since you are able to send emails to internal domain i assume the application server IP address already allowed into Receive Connector.
To relay application emails to external domain you should enable Externally Secured box in the Authentication Tab of the particular Receive Connector.
Kottees :My Blog Please mark it as an answer if it really helps you.
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