Cannot register my copy of CS6

I purchased Creative Suite 6 from an Adobe authorized reseller. The software is working, but I cannot register CS6 on the Adobe Site. The message says: You cannot register your software because your serial number come from a volume licensing program. Is it legit for a reseller to sell copies from volume licensing program?

You'll have to inquire with sales support for the specifics...
Mylenium

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Cannot "Save A Copy As CS6" In After Effects CC

Hi all!
My After Effects CC does not have the "Save A Copy As CS6" function available in the save menu. Can anyone help me? Another project I am on has CS6 but cannot open files created from any of the options listed in the attached screenshot.
Thank you!
Mike

pienkie01 wrote:
Unless I subscribe it seems I can't download an older version of AE (12) or CS6 ... I would like to test this before buying into it....Now if someone from Adobe could absolutely guarantee that with a subscription I'll be able install both versions (12 and 13...so I can save 1 down and then 1 down again, it would be great.
You should be able to install trials of all three currently available versions.
I know of a number of people who have all three installed and, as I said before, I have several versions installed at home. If you want an official Adobe word on it: opening After Effects projects from previous versions and saving back to previous versions
pienkie01 wrote:
At work we are running CS6 because our IT department in their infinite wisdom decided that no computer connected to the "broadcast" network will be connected to the internet.
Keeping a production network disconnected from the internet isn't a bad idea. If I were your IT team, I would have this policy too. However, Adobe offers enterprise licenses of Creative Cloud that don't require an internet connection. (At my full-time job, our production machines aren't connected to the internet either and I'm lobbying for them to upgrade us to CC too.) Contact Adobe for more info on that one.

I cannot register my serial number emailed to me after the purchase of cs6 extended

I cannot register my serial number emailed to me after the purchase of cs6 extended. The istall went fine but registration says invalid serial number.

Hey beccac85068042,
Adobe will provide you the serial number only if you are a registered user.
Please refer the following link to know more on registration for Adobe products:
Adobe product registration FAQ
You might Contact Customer Care and seek help on the same.
Regards,
Anubha

Cannot register re-installed CS6, but registered successfully previously

Worked successfully with Adobe Master CS6, am a registered user.
Dynamic Link with Encore suddenly messsage "Error loading transcode preset Internal/Blu-ray PAL 1440x1080i H.264".
Re-installed Encore, problem exacerbated: Dynamic Link from Premiere to Encore grayed out, but would miraculously occasionally be active again.
Uninstalled CS6, restarted Windows 7, installed Master CS6 again. had to supply code and register again, software could not connect to internet.
Tried all the trics published on internet, to no avail, no way to generate request code for off-line registration.
Uninstalled Master CS6, restarted Windows 7, applied Creative Cloud Cleaner, installed Master CS6: cannot register because internet connection not working.
Adobe Create Cloud link: same problem, no internet connection.
All other applications have access to the internet, so I am dumbfounded and desperate after trying full time for 3 days to resolve this.
Please help

contact adobe support (http://www.adobe.com/support/chat/ivrchat.html) after going through, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and http://helpx.adobe.com/x-productkb/multi/troubleshoot-cant-connect-online-service.html

My licensed copy of CS6 downloads but won't accept the serial number

I have a licensed copy of Photoshop CS6 (supplied only as a download by Adobe). Following a computer crash, I needed to re-install CS6, the download completed, the software then asked for the serial no. which I duly entered, and despite the fact it is the registered number for this software (also shown in our Adobe account and from my own records), adobe will not register it, instead a window pops up after entering the required details, claiming that the registered number is not for the product it just downloaded. This is a total contradiction of what is clearly shown on their own log of my purchases, which show exactly the same number entered for my copy of CS6. Of course, despite the fact I only bought the damn software 9 months ago, they do not allow access to support in order for them to correct something that is clearly Adobe's own bug. Basically, I have bought a very expensive program and they, in their wisdom have created a problem that means I can no longer have access to it. This is daylight robbery and a shameful way to treat loyal customers who have spent thousands of pounds over the years for licensed copies of Adobe software. All I ask is that a customer service advisor, correct the fault and register my copy with the number it has on record, because, for some reason, it won't let me do it. I have today worked with a kind Microsoft technician for 6 hours, trying to re-install my licensed copy on to my restored version of windows to no avail, Adobe really do need to give people access to their own staff so that registry errors like this can be solved. Lets face it, a forum is not going to be able to fix this one is it.

I downloaded the trial version of Photoshop CS6 (standard) from Adobe, once finished it then opened a window asking if I want it activated as a 30 day trial or as a licensed copy and once I choose the latter. It requested the serial number, so I entered the serial number applying to the licensed version I have of Photoshop CS6 (the same program I downloaded) which was then rejected, with an error message that stated that, although the serial number is valid, the program cannot be found on my computer (that is a mystery to me, given that it has just spent half an hour downloading it and has followed the download with the prompts), I was then prompted to choose from a drop down menu below. The drop down menu shows the extended version of Photoshop CS6 but not the standard version that I bought last May, effectively preventing me from installing my own version of the software. Is this a way that Adobe have of forcing everyone into ongoing contracts on cloud. I just bought the program, I don't want to go on cloud. Adobe's security was breached before and why should I be forced to pay twice.
After helping me reinstall windows 8.1 on to my computer an Engineer from Microsoft struggled with this all afternoon and most of this evening, and even he could not get it to work, so what chance have I got if he can't do it and Adobe refuse to help.

Buying a copy of CS6 Master Collection from someone

Hello,
I found an ad on craigslist for a person selling a copy of CS6 Master Collection. I was going to meet with them but then saw you can only download to 2 computers and cannot use simultaneously. When I expressed that concern to the seller he claimed he has the pro edition and that it is not the case. He claims he gets 3 downloads and that I would be the last download and it would register directly to me. Is that the case? I read online that you would have to do a license transfer if you buy used from someone. I am very scared to get ripped off, I am a student and do not have a bunch of extra money to spend but need this software for my schooling. What should I do?

If it smells fishy... it's fishy.. and this smells more than fishy. A single user license allows for only two activated installations. The software is registered to one person, the owner. If the plan for the seller is to retain the software and use of it while pretending to sell you a portion of that license.... walk away and don't look back.
If you sell a license there is a formal transfer that must take place.
Reselling Adobe Software
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

I am trying to finish a book in InDesign CS2 with another person. My old XP computer became unstable and I had to get a Windows 7 computer. I was able to install CS2 on the Virtual XP Machine on my Windows 7 computer, but I cannot register or activate it.

I am trying to finish a book in InDesign CS2 with another person. My old XP computer became unstable and I had to get a Windows 7 computer. I was able to install CS2 on the Virtual XP Machine on my Windows 7 computer, but I cannot register or activate it. Adobe no longer supports activation. Is there a way I can keep using CS2? I need to get files back and forth to my coauthor. I also have CS6. I understand that files can go form 2 to 6, but not backwards. Thanks Robert

you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads

Cannot install Adobe AIR and CS6 suite

Hi folks,
Lets start with: i am the build in local admin account! i did run as admin! and as far as i know i got rights on everything.
Windows 7 SP1 64bit.
I did try selective boot through msconfig, and i did try it also in safe modes in the most minimal state.
Creating a shortcut with the "-uninstall" string obviously not work, because there is no more installation of Adobe air or CS6 products installed on my machine.
This is what the Adobe AIR installer log tells me,
[2013-07-16:14:03:48] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
[2013-07-16:14:03:48] Commandline is:
[2013-07-16:14:03:48] No installed runtime detected
[2013-07-16:14:03:57] Relaunching with elevation
[2013-07-16:14:03:57] Launching subprocess with commandline c:\users\admini~1\appdata\local\temp\air28d5.tmp\adobe air installer.exe -ei
[2013-07-16:14:03:57] Runtime Installer begin with version 3.7.0.2090 on Windows 7 x86
[2013-07-16:14:03:57] Commandline is: -stdio \\.\pipe\AIR_4580_0 -ei
[2013-07-16:14:03:57] No installed runtime detected
[2013-07-16:14:03:57] Starting silent runtime install. Installing runtime version 3.7.0.2090
[2013-07-16:14:03:57] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception TypeError: Error #1009" errorID=1009]
[2013-07-16:14:03:57] Runtime Installer end with exit code 7
[2013-07-16:14:03:59] Runtime Installer end with exit code 7
Runtime Installer end with exit code 7 Also shows up when trying to install any CS6 Products.
I googled my cute little hiney off, for almost 2 full days now.. spent alot of time in the Win7 register and in deep hidden windows folders.
As far as i know i completly removed Adobe Air and CS6 products.
Also tried the adobe creative cloud cleaner tool everyone is talking about, but it not even start on my machine?!
Why the hell! i cannot install Adobe AIR or CS6 Products?
If you need more information, i am happy to give it to you.
PS
Adobe flash, shockwave and Reader work perfect?!!?!?!?!
I leave problems reports about Adobe CS6 products out of this discussion for now, because i have a feeling that the problem is connected with eachother.

Hi,
I found requirements for Flash and Air on Android from following Sites:
http://www.adobe.com/products/air/systemreqs/#mobile
Android devices
VGA: Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only; Hardware Vector FPU
WVGA: Dedicated Cortex A8 (ARMv7) 800MHz App Processor; Hardware Vector FPU
Google Android™ 2.2 or later
256MB of RAM
http://www.adobe.com/products/flashplayer/systemreqs/
VGA
WVGA
WSVGA (1024x600)
WXGA (1280x800)
Hardware requirements
Dedicated Cortex A8 (ARMv7) 550MHz App Processor with Neon for A8 only
Hardware Vector FPU
Dedicated Cortex A8 (ARMv7) 800MHz App Processor
Hardware Vector FPU
Dedicated Cortex A8 1000Mhz App Processor
Hardware Vector FPU
Dual-Core Cortex A8 1000Mhz App Processor
Hardware Vector FPU
Operating system
Android™ 2.2*
If I am getting it correctly, both requires same ARM version, and Hardware Vector FPU.
But I have found many devices, where Adobe Flash is installed and running. (If market does not show Adobe Flash, device manufacturer provides flash apk which works)
But can not install Adobe Air. Market does not show Adobe Air.
Is there any way to sort this out?
I get feeling that as Flash is more popular software, people have got patched version for the same. But for Air, it does not exist.
Thanks

Am I allowed to download my copy of CS6 to a second computer? [was:John]

Am I allowed to download my copy of CS6 to a second computer?

What JJMack said provided they're all Windows computers or all Mac computers.
Your serial number is tied to either Windows only (if you've got a Windows serial number) or Mac only (if you've got a Mac serial number).
You cannot install and activate the software on both PCs and Macs.

I cannot install my copy of creative suite 6 design and web premium? It stops at the adobe installer and wont even get started?

I cannot install my copy of creative suite 6 design and web premium? It stops at the adobe installer and wont even get started? Anyone know how to fix? brand new machine running windows 8.1 pro?

Jonp52000428 do you receive any specific error messages when attempting to install Creative Suite 6 Design Premium? For information on how to locate and interpret the installation log files please see Troubleshoot with install logs | CS5, CS5.5, CS6, CC. You are welcome to post any specific error messages you discover.

I have PSE7 on my old computer and I have the license key (but not the serial number). Cannot register it on my new computer - I get a message saying that number is invalid. What can I do?

I have PSE7 on my old computer and I have the license key (but not the serial number). Cannot register it on my new computer - I get a message saying that number is invalid. What can I do?

It does not magically appear in a new place. It will only be where you put it.
Copy everything from your old computer, or your backup copy of your old computer, to your new one.

Error 1904 "Cannot register ExportSDK.dll" when installing BOXI

When installing BO Entreprise XI Release 2 on my PC WXP SP2, had 2 error messages 1904 "Cannot register dll" on :
- ExportSDK.dll
- importent6.dll
I had to ignore both errors to complete install.
Although BOXI seams to work fine, should I fix the error and how to ?
Marc

Hi Marc,
Could you please review the following information it might help you to resolve the issue.
Hi Chris,
This is with reference to the information provided by you.
Could you please test the following solutions to resolve the issue?
Solution1:
1. Log in as u2018Computer Administratoru2019.
2. Make sure that no anti-virus program or spy ware is running on your machine.
3. Copy and paste all the installation files of BOXI to your local drive of your machine.
4. Start the installation by running the setup file from your local machine.
5. Click ignore to all the 1904 errors you get while installing and it should finish the install process
6. Once the install is complete, go to the Control Panel -> Add/Remove Programs and reinstall BOXI.
7. The installation the second time should register those dlls without error
8. After successful installation, restart your machine.
9. Open BOXIR2 and let me know what happens
If the above mentioned solution doesnu2019t works then could you please apply the following solution?
Solution2:
You need to disable the DEP option for all services and programs other than those needed by the Operating System, before installing the product.
To disable DEP:
1) Go to Start > Settings > Control Panel > System > Advanced tab > Settings button > Data Execution Prevention tab.
2) Select the top radio button and restart the system for changes to take effect.
3) Upon completing these steps, you can now successfully install the product.
Solution3:
Sometimes we fail to register the .DLL using REGSVR32 because in the system there is the alias copy of these DLLs. Therefore, could you please check the system folders that is there any alias .DLLs are present for ExportSDK.dll and Import6.dll if there is any such .DLLs could you please remove the dlls and try to register again.
In case of queries please do revert we will be glad to help you.
Regards,
Sarbhjeet Kaur

I own a copy of CS6 and not cloud, so why am I asked to renew?

I own a copy of CS6 and not cloud, so why am I asked to renew?

Cupertino, Bangert, Even though you have copied all the files and migrated to your new pc, you will not be able to transfer the licensing information.
Would suggest you to uninstall PS CS6 using the native uninstaller from Applications > Utilities > Adobe Installers
Re-install PS CS6 using the disc or from here, Download CS6 products
Use your serial key to register and you should be good to go.
Let me know in case you get into any issues.
Cheers!!
~ Adobe

Cannot register my CC and I do not know why

I cannot register my CC to purchase. There is no problem with information, what to do?

What do you mean you cant delete? Are they still in your contact app or they come up when you text or call them?

HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
Bsically an't scan or copy, the printer is just showing a message on the display of "calibrating".
Thank you for help

Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot register my copy of CS6

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