Cannot register My iPhone serial number, it says device registered to another apple id

Hello i have bought a New iPhone 4S in july 2013, for some reason I cannot get it registered to the Support site because it says that the sn is already registered with another apple id (but i dont have any others)

That was the most logic response of course.
The phone was indeed new, I have bought it in a store in Italy (I have got the receipt); how can I get my serial number registered to my account? Shall I go to an Apple Store?

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