Cannot reinstall after system crash

Acrobat 7.0 Pro, Win XP Pro SP3
System disk crashed. I have to reinstall every app. Cannot install Acrobat because I have an upgrade CD. I have been upgrading for donkey's years, and doubt I could even find the original (CD? floppy disk?) for whatever version I started with. The install dialog for 7.0 gives a phone number to call; that number is not in service. I tried live chat; was told that I had to have the serial number for 6.0. I provided that number, and received no further communication; after half an hour waiting, I gave up and closed chat. I tried live chat again, and this time was informed that live chat could not help me with this problem.
If anyone has gone through reinstallation successfully, please suggest what I might try next, other than give up on Adobe and use some other product, which is not an option.

Generally I think that as long as you are registered with Adobe, you can call them and get the information you need. I am sure someone else will tell you which of the several numbers you should use. Bill

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