Cannot reinstall CS4

My computer crashed. I am trying to reinstall CS4 Web Premium and the install accepts the serial number. This is an upgrade to CS3 Web Premium but the install will not accept it's serial number. I went to my account looking for my purchases and neither are listed. I have the DVD for CS4 but no longer have the DVD for CS3.

http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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Cannot reinstall CS4 to my new hard drive. Message of Errors and installation failure. Using original CS4 program disks and also tried to reload from adobe on internet

Tried to re-install photoshop CS4 to my new hard drive. Message of "Done with errors" and installation failed. Used original disks and tried to load from adobe site on internet. Will not load.

Your HD wouldn't be formatted as case-sensitive, would it?
Beyond that, details are needed:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Win 7 cannot uninstall or reinstall CS4

Tried to reinstall CS4 shortly after original install. When it finished uninstalling, it came up with an error message saying that the program didnt uninstall properly and tells me to "read below for details". There is no information given "below", it just stops there. Upon trying the uninstall again after that, the uninstall bar just never moves and the uninstall progress window doesn't go away. Ive tried downloading the CS4 clean up script to properly uninstall and that failed to work also. When I try running the CS4InstallerDatabaseUtility, like instructed, it tells me that I need to install it first. To my knowledge that IS the install file according to the readme file and the online instructions and as there are no other files that can run in the .zip that I downloaded. If I try to install it it goes through the entire process, then when its complete it tells me that it wasnt installed properly. I feel stuck as I cannot get rid of it, fix it, or reinstall it. Brand new and it did work fine before I tried to uninstall it. If I try running photoshop or illustrator it says its missing components.
Running Win 7 with a student edition or CS4

I bet Revo Uninstaller Pro will do the job for you. It is a powerful replacement for Add/Remove Programs, with excellent reviews. Here's a quote from the User Guide: "Even if you have a broken installation, Revo Uninstaller Pro scans for an application's data on your hard disk drives and in the Windows registry and shows all found files, folders and registry keys so you can delete them." I was immediately able to use it to completely remove two programs I've been wanting to get rid of for some time.
If there is a usable uninstaller on your system, this program will find it, run it, show you any left-over files and registry keys, and offer to delete any or all of them. Otherwise, it can do a forced uninstall one CS4 app at a time. By default, it creates a system restore point and a complete registry backup before attempting any uninstall. After it finishes, you should be ready to try your CS4 installation again.
If you can manage the $39.95 on a student budget, the program is well worth it, because you'll use it for a lot more than cleaning up after a botched CS4 installation.

Cannot reinstall PS5 on the same PC

Last week I have reinstalled my PC with Win7 Ultimate (clean install)
As I was having some problems after installing PS5 as well, I uninstalled it from Programs and Features to reinstall it.
Now I cannot reinstall it any more.
I checked with the 'Advisor' and it keeps saying I should first uninstall CS4 or CS5 though I never had CS4 and Photoshop has been uninstalled and the PC rebooted.
I do still have a LR3.6 installation, though, which I finally got working properly after trying twice as well and do not want to uninstall that.
The error I get:
Can somebody please advise?
Thanks and grts
Nil

Hi kglad,
No, the problem is not solved at all...
Sorry if I sounded a bit grumpy but this thing is really giving my nerves a workout.
And - I did not expect a crash either... I have uninstalled and reinstalled my previous version CS2 several times under other Windows versions, among others on a Vista laptop to see if it would be ok - no problem at all. Same with PS5. The only differece now is that my Win7 is 64 bits and I start wondering if that is not the problem... PS installed the 64 bits too as far as I could see but something has gone awfully wrong...
Windows is fine now and everything in and around it working fine too as long as I don't go anywhere near PS. After the last repair of Windows mentioned here I tried the Clear Tool again - and all went down again... Another repair...
At the moment I am giving myself a break from it all but to me PS and LR are the most important things on the PC. All else I could do from my laptop as well... I am playing with the idea that reinstalling Win7 all over again will be the only way to get rid of it and reinstall (and see if it goes any better)... but well - all that work all over again? Not an attractive idea...
If you have any more ideas what I could try, I'm open to suggestions...
An addition on tuesday:
Anybody any idea where I can download the trial version of Photoshop CS5?
Wherever I look, it starts saying CS5 and then I end up on a site with CS6....

Reinstalling CS4 on new mac

Hi, I am having several problems reinstalling CS4 Design premium on my new mac with Mountain Lion. Time machine backup reinstall didnt work I kept getting licensing no longer works 150:30 error. So I contacted Adobe and they told me I had to reinstall from the original disks which I tried to do. However, I keep getting a Adobe Air error where it prompts me to download the new version and then the installation hangs and it tells me this version is not compatible with CS4 and I have to contact the vendor to get an older version.
I went back to Adobe and they sent me Air2.7 which has now helped - although I still get the error it comepletes some installation. I now have dreamweaver and acrobat pro working. However, I would really like to get flash and fireworks working. However, when I try and install on the setup menu I cannot scroll down the setup menu and cannot view any of the lower options in the menu. It just won't let me view them cannot tab or arrow down and no scroll bar - Any ideas ?
I have also tried uninstalling everyything and doing a full reinstall - running clean up tool in between but then I have the air problem again ! It seems if I have air installed already I go to a different setup menu screen where I have to choose which options I want to install and am unable to choose anything lower down the menu and there is no choose all option.
Any ideas how to get CS4 installed on a Mac with mountain lion successfully ? Any ideas how to view the whole of the setup menu - no option to pull the box bigger on maximise it as far as I can see.
Thanks
F

Franniehhk the behavior you are currently experiencing is fully expected when trying to restore from a Time Machine backup. To attempt to recover from this action you can try running the uninstallers located in Applications/Utilities/Adobe Installers followed by using the CS Cleaner tool. From your original post it appears you have already done this however.
This leaves one last option. Format, reinstall your OS, and then restore only your documents and settings from the Time Machine back up. You should then be able to install the software successfully from your installation files.
Adobe Creative applications are not designed to be copied from one computer to another which is basically what the Time Machine restore is doing. This is why the applications are not behaving properly on your new Macintosh.

Reinstalling CS4 Suite - License Issue?

Just a quick question as I just want to be safe. Will be upgrading a user to Windows 7 from XP and they currently have the Adobe Create Suite 4 on XP. Do I need to uninstall the suite and salvage the license before upgrading to Windows 7?
Basically what it comes down to is that cannot do a direct upgrade from XP to 7 and will need to reinstall CS4 and reuse the license, will this cause a problem or will I have to uninstall from XP and salvage the license?

Thank you very much! Just what I was looking for.

After reinstalling CS4 my serial number is now 'invalid'

I reinstalled CS4 on my MBP to sort out some stability issues. When prompted to enter the serial number, I did. This is a valid educational serial number obtained legally and properly. It has been working for several years now and I have reinstalled before without issue. I believe I need Adobe to somehow reset or provide a new serial number, but I cannot find a way to actually get in contact with customer care. Every trail I follow on the customer care website leads me back to the forums.

Serial number issues have to be handled with Web Chat. There's a link at the end of this article:
Adobe ID, sign in, and account help

Cannot install CS4. GETTING SICK OF THIS!!

Everytime I attempt to run the CS4 Installer, I get the following message.
"Cannot install CS4 components."
Adobe Drive CS4 x64
Error:
Error 1603. Error 1402.Could not open key: UNKNOWN\Components\11FF4F95178A94E459DEFF6F264BBB17\4984543AA44108D46B501C82EFD03792. Verify that you have sufficient access to that key, or contact your support personnel.
Suite Shared Configuration CS4
Error:
Error 1603. Error 1402.Could not open key: UNKNOWN\Components\2A31EAB9FA7E3C6D0AF18C3B9B1A1EE8\0DC8CB51B56A0D742ADD098A4295F08A. Verify that you have sufficient access to that key, or contact your support personnel.
WTF do I do!? I am an Admin on the computer so I doubt thats the problem. What the heck is going on?

imatrixgravity wrote:
Sigh, the cleaner does not work because I have already removed all of my Adobe software prior using Windows Utility Cleaner. I don't have any.
Try to understand that the Creative Suite Cleaner package is supposed to clean up after a previous installation, which you have said you have had. If it's not working, perhaps it's stalling on the same problem - e.g., permissions or something - that you have created on your system and which is blocking the installation of the CS4 package afresh.
Specific error messages, including screen grabs, will be helpful. Just coming on here with vague "it does not work" statements isn't going to get you any specific help.
What's up with your Vista setup? Have you had to reinstall or recover the OS? Did you change accounts? The information in your first post above implies a permissions problem accessing the registry.
-Noel
P.S., I don't know what you mean by "Windows Utility Cleaner", but it is almost universally true that general purpose registry "cleaner" utilities screw up more things than they fix. Avoid using them!

Error: 6 after reinstalling CS4 on new Macbook (Mavericks) from back up drive (no CD-rom drive).

My old Mac died. I purchased a new Macbook Pro with Mavericks. I had purchased CS4 installation discs, but cannot use them to reinstall the software since the new computer does not have a CD-rom drive. I tried to reinstall the Adobe software from my back up drive. When I try to open the software, I receive an error message: "Error: 6." The steps listed on other postings for correcting this problem do not work, and I obviousuly cannot reinstall the software without a disc drive. Is there a way to reactive the license?
Things I've learned while trying to remedy this problem:
-- There is no FlexNet Publisher file to delete -- it doesn't exist in my file system.
-- License Recover App won't open (isn't supported by my system)
-- Changed all permissions to "Read and Write" -- still get Error: 6
Now what?

gibbonyc,
Here are Adobe pages for downloading CS6, CS5, CS4, and CS3:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
Have you the registration serial number still?

Reinstall CS4 on Mac but getting error before it starts.

I am trying to reinstall CS4 on another Mac but I keep getting an error that says to contact Customer support for help. What do I do. I am no longer using an old Mac and wanted to install CS4 on my new one.

I am running OS X version 10.6.8
The error occurs when I am trying to start the install. The install never begins. It doesn't give me an error number or anything it just says it cannot install and to contact customer support for help.

How many times can I reinstall CS4 if I inactivate it?

Hello
How many times can I reinstall CS4 if I inactivate it before I make a new installation on the same computer?
Regards
Mikael

Mikael,
Not really, because it made me go to slipstreamed installations that proved even better. It takes some time to make a slipstream, but in the end it proves even better IMO. When Win7 comes out, one of my first steps will be to make a slipstreamed version and post a guide here on how to make one tuned to your needs. This is a very old screenshot, way outdated, but it shows what a slipstream installation can do for you:
Just insert the DVD and have some coffee. When you have finished your coffee and the PC has finished it's installation, you are ready to roll/edit. All tweaks will have been performed, logon scripts executed, etcetera.

I had to reinstall CS4 and now have error messages when opening bridge and photoshop

The error message is "The specified module could not be found. C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS4\Client\4.0.1\Version Cue.DLL

I tried what you suggested and it did not help. whenever I try to open either photoshop or bridge, I get a message saying that there was a problem loading scripts the last time that Bridge was open and do I want to try loading them again? If I click yes, I get that same error message that I reported in my original question and photoshop/bridge will immediately close. If I click no, photoshop and bridge will open but it will not let me open a raw format document. It seems like Adobe Camera Raw is not being recognized.   One of the updates I downloaded was an update to Adobe Camera Raw so the functionality is there, it just can't be accessed. do you think I should try to uninstall and re-install Photoshop again?
Date: Mon, 3 Sep 2012 19:48:31 -0600
From: [email protected]
To: [email protected]
Subject: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
    Re: I had to reinstall CS4 and now have error messages when opening bridge and photoshop
    created by Arpit Kapoor in Downloading, Installing, Setting Up - View the full discussion
Go To Help->Updates and install the latest update. It should work.
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I have reinstalled cs4 student edition afther a deactivation by adobe but can not veiw ORF or DNG files in bridge i am runing windows 7

I have reinstalled cs4 student edition afther a deactivation by adobe but can not veiw ORF or DNG files in bridge i am runing windows 7

Keep in mind that if your camera is newer than the last released version of Camera Raw (5.7) for Photoshop CS4, Adobe does provide a free solution for compatibility, as Curt has mentioned, through the use of the free DNG Converter application.
The way that works is this:
1. You get your raw images from your new camera into a folder on your computer.
2. You run the latest DNG Converter application and choose the folder.
3. It converts the entire folder full of images to .DNG files.
4. You open a DNG file as you would an older raw file, with your old version of Photoshop.
While the DNG Converter provides you a way to continue to use your older Photoshop software with a new camera, keep in mind that there are significant improvements in the raw converter in the latest version of Photoshop that may allow you to make better images out of your raw files if you do choose to upgrade Photoshop.
-Noel

I installed Adobe CC months ago. uninstalled it.. said "with errors" now I cannot reinstall Adobe CC... can anyone tell me what happened so that my money doesn't go to waste?

Uninstalll error. Cannot reinstall. what happened here and how do I fix this?

No one can tell you anything about what happened until you give complete details.
Maybe someone could help you fix your issue.
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

App hung on "waiting"; during update, I lost my wifi connection; now cannot delete to reinstall (no X), syc does not help; itunes store says it is installed and I cannot reinstall; deleting from itunes and synching does not remove "hung app"; HELP

App hung on "waiting"; during update, I lost my wifi connection and the app hung; now cannot delete to reinstall (no X), synching does not help; itunes app store says it is installed, therefore I cannot reinstall; deleting the app from itunes and synching does not reinstall the app on the ipod; the app developers have not helped and told me to check with Apple (which I am doing, since I am past my 90 day tech support). Hoping someone can help with this hung "waiting' app problem.

- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next download the app on the computer and try to sync.
- Last, restore from backup.

Cannot reinstall CS4

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