Cannot reinstall Elements PSE10 - Windows 7 64-bit - rollback - Shared Technologies

I am trying to reinstall Photoshop Elements 10 - previously worked fine on previous laptop (also running Windows 7 Ultimate 64-bit).
Installs PSE10; installs Organizer; installs Shared Technologies then 'rolls back' and fails with error:
"The wizard was interrupted before Adobe Photoshop Elements 10 could be completely installed.
Below mentioned application has failed to install:
Shared Technologies"
Have tried suggestions from here: https://forums.adobe.com/search.jspa?q=photoshop+elements+10+shared+technologies+rollback& place=%2Fplaces%2F1413788
Originally suspected problem with serial number (too many previous installations?) but have 'de-registered' at least one of them ... and anway the same error arises if I try a trial install (i.e. with no serial number).
Will happily upload log file if someone can remind me where it is ...
(Incidentally, why is Chat "24 hours a day, 7 days a week" apparently never available in UK???!?!?).
Thanks in advance ...

if any part of pse10 is installed uninstall it.
then run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
then restart your computer.
then:
Peter Snoxall wrote:
Thanks - but this doesn't help me ... here's why:
- Adobe Bridge is not running
check task manager to see if there's a bridge (or any adobe) process
- ElementsAutoAnalyzer.exe is not running
check task manager to see if there's a bridge (or any adobe) process
- disabling AVG has no effect (Norton/McAfee are not in use ...)
- backup software is not running
- Air uninstalled/reinstalled
- downloaded software has been copied to c:/temp/
copy the installation files to a desktop directory
- ElementsSTIInstaller contains:
-- deploy/
-- packages/
-- payloads/
-- resources/
-- set-up.exe
right click set-up and click 'run as administrator'
- there is no OOBE folder in C:\Users\[user name]\AppData\Local\Adobe\
make sure you are 'showing hidden files, Show hidden files - Windows Help
- there is an OOBE folder in C:\Program Files (x86)\Common Files\Adobe\  which I have renamed to OOBE.bak
- C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db renamed to cache.old
- PDAppFlex.swf and PDAppFlex-app.xml deleted from C:\Program Files (x86)\Common Files\Adobe\OOBE.bak2\PDApp (as advised at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements -premiere.html)
- Adobe Support Advisor does not appear to work any more
I will upload the log file (PSE10 STI Installer 10.0 03-29-2015.log.gz) from C:\Program Files (x86)\Common Files\Adobe\Installers if/when I work out how to

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