Cannot relink media in Creative Cloud

I'm having trouble relinking media from a project created in PP 6.0 when opened in CC. The project opens with all media offline, but the connected external hard drive is not appearing in the media browser - which makes relinking apparently impossible.
Any help appreciated.

Thanks so much for the prompt reply. I took the time to get in touch with Adobe support via chat. Just finding out how to contact them and then do it was a real chore in itself. The tech led me through the corrections with the problems in the temp directory. It was a long and painful process. In the end it got fixed and (after wading through a couple hours of installation routines) I have InDesign and the three other apps installed and working. It seems to me that InDesign has a real problem here. I was installing into a Win 7 OS that I had just clean installed on a brand new hard drive so it's difficult to understand why the problem occurred. Just another anomaly in the world of bits and bites, I guess.
Thanks again!
Ned Carleton
Principal Analyst
The Marketing Connection
25 Via Malaga
Fremont, California 94539
(510) 219-9710
[email protected]

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Cannot relink media in Creative Cloud

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