Cannot reload CS5 from the disc. Support advisor was not able to help.

My CS5 was giving me error messages when opening. CS5 32 bit and would not load at all, but the 64bit was OK, but now is giving me message" cannot load the full program". I uninstalled CS5 32 and 64 bit and tried to load from the Adobe disc but it would not load. I received a message to download Support Advisor which I did. I ran Advisor but received the message it could not solve problem and to contact Adobe.

did you install cs5 from the disc?
if yes, were there any errors during installation?

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