Cannot remove GoPhotoIt 1.4 or Torrent Handler 1.1 from my Firefox Extensions list.

I have tried to identify where these programs reside on my computer (Mac running OS X 10.9.1). Looked in library, looked everywhere. These seems to be some suggestion that there are malware/key loggers and this needs to be authoritatively determined and the Firefox user community advised.

If you are inclined to continue digging, you could query the database file that stores information on extensions. Here's how:
(1) Install the SQLite Manager extension from https://addons.mozilla.org/en-US/firefox/addon/sqlite-manager/
(2) Open the extension from its new item on the Tools menu. If it pops up a dialog to open a particular database, cancel that and just continue to the add-on.
(3) From the toolbar, click the (Select Profile Database) button and choose extensions.sqlite then click Go to open it.
(4) On the right side, click the Execute SQL tab and paste the following query, then click the Run SQL button:
SELECT locale.name, addon.id, addon.type, addon.descriptor AS Path, addon.location FROM addon LEFT JOIN locale on addon.defaultLocale = locale.id WHERE addon.location != "app-profile"
''(ignore the forum's insertion of links into the query, you just want the text of it)''
You should see a short list showing any extensions installed outside your profile folder. Can you find the physical location of the problem extensions this way?

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Despite trying everything that people have suggested in other forums, I cannot remove the horrible Yahoo extention that has attached itself to my Firefox

Despite many people suggesting that you go to Add on's, then Extenstions under the Tools menu, no extensions come up.
This disgusting Yahoo program is totally ruining my Firefox experience and I want to get rid of it and re-claim my browser and screen!
Any help would be appreciated.

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
655360
browser.places.smartBookmarksVersion
4
browser.search.param.yahoo-fr
w3i&type=W3i_DS,157,0_0,Search,20120624,17023,0,29,0
browser.search.useDBForOrder
true
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
14.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
gfx.blacklist.suggested-driver-version
10.6
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1344338950
places.history.expiration.transient_current_max_pages
33527
places.history.expiration.transient_optimal_database_size
24431575
places.last_vacuum
1302302326
print.print_printer
HP LaserJet 4 Plus
print.printer_HP_LaserJet_4_Plus.print_bgcolor
false
print.printer_HP_LaserJet_4_Plus.print_bgimages
false
print.printer_HP_LaserJet_4_Plus.print_command
print.printer_HP_LaserJet_4_Plus.print_downloadfonts
false
print.printer_HP_LaserJet_4_Plus.print_edge_bottom
0
print.printer_HP_LaserJet_4_Plus.print_edge_left
0
print.printer_HP_LaserJet_4_Plus.print_edge_right
0
print.printer_HP_LaserJet_4_Plus.print_edge_top
0
print.printer_HP_LaserJet_4_Plus.print_evenpages
true
print.printer_HP_LaserJet_4_Plus.print_footercenter
print.printer_HP_LaserJet_4_Plus.print_footerleft
&PT
print.printer_HP_LaserJet_4_Plus.print_footerright
&D
print.printer_HP_LaserJet_4_Plus.print_headercenter
print.printer_HP_LaserJet_4_Plus.print_headerleft
&T
print.printer_HP_LaserJet_4_Plus.print_headerright
&U
print.printer_HP_LaserJet_4_Plus.print_in_color
true
print.printer_HP_LaserJet_4_Plus.print_margin_bottom
0.5
print.printer_HP_LaserJet_4_Plus.print_margin_left
0.5
print.printer_HP_LaserJet_4_Plus.print_margin_right
0.5
print.printer_HP_LaserJet_4_Plus.print_margin_top
0.5
print.printer_HP_LaserJet_4_Plus.print_oddpages
true
print.printer_HP_LaserJet_4_Plus.print_orientation
0
print.printer_HP_LaserJet_4_Plus.print_page_delay
50
print.printer_HP_LaserJet_4_Plus.print_paper_data
9
print.printer_HP_LaserJet_4_Plus.print_paper_height
11.00
print.printer_HP_LaserJet_4_Plus.print_paper_size_type
0
print.printer_HP_LaserJet_4_Plus.print_paper_size_unit
1
print.printer_HP_LaserJet_4_Plus.print_paper_width
8.50
print.printer_HP_LaserJet_4_Plus.print_reversed
false
print.printer_HP_LaserJet_4_Plus.print_scaling
1.00
print.printer_HP_LaserJet_4_Plus.print_shrink_to_fit
true
print.printer_HP_LaserJet_4_Plus.print_to_file
false
print.printer_HP_LaserJet_4_Plus.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4_Plus.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4_Plus.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4_Plus.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI MOBILITY RADEON 7500
Vendor ID
0x1002
Device ID
0x4c57
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
6.14.10.6525
Driver Date
3-22-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

Downloaded Firefox 4--computer asks over and over to restart, Firefox will not load, cannot remove it!!

I received an update message after my system had installed the newest Firefox 3. something, approximately 4 days ago. (Today is 3/22, so about 3/17--18) The newest update , when started, took me to the Mozilla homepage, where It was suggested I download and comment on the new Firefox 4---I do not normally do this, but am so impressed with Firefox versus most others, that I did, now, I cannot open Firefox at all, the older version, 3. something, is not in my system, only 4, but my system/PC upon trying to open the new Firefox, prompts me over and over to restart the system, (which I have done 3 times) I figured I would then simply remove it, (Firefox 4) and either try it again, or re-install the newest 3. something---I cannot remove it, even using my anti-virus program to do so, it simply prompts over and over to restart, wether I try to open, remove, or access it in any way---I do not wish to use system restore, but that seems my only option, please help!!!

I had the same problem and the solution is quite simple:
- delete all data that has to do with Firefox and Mozilla
- Reinstall the new version Firefox 4
You have to make sure that everything is deleted and well yes you will lose your profile data but at least it works again without any problem.

How do I remove an old phone number from my macbook imessage. My apple ID does not show the number anymore but I cannot remove it from the imessage accounts. Its driving me mad !

Can someone please help me to remove an iphone telephone number from my imessage application. I no longer have a phone which I registered on my apple ID as a second phone. I have been on my apple ID and it does not seem to be there but cannot remove it from imessage, which still has it as an option to connect to. I am concerned that someone else who inherite this old phone will see my messages if I accidentally enable it again. I have read and re-read various postings and tried all options given but no luck, the **** thing stays there.....

Hey Chappers64!
Here is an article that will help you with this issue:
iOS: Deactivating iMessage
http://support.apple.com/kb/ts5185
If you have already tried these steps, you will want to utilize the information at the end of the article:
If you can't deactivate iMessage after you perform the steps above or you can't access the iPhone, please contact Apple Support.
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

ITunes on my phone is no longer playing some songs, even those I have purchased with my phone. They will play fine on my pc itunes. I also cannot remove the audio books that are on my phone and add others and the audio books on my phone will not play.

I am unable to play new songs purchased on my phone and some old songs on my ipod/iphone. They all work fine in iTunes on my computer. I also cannot remove the audiobooks from my phone when I sync even though I have unchecked said books, and I cannot play them either.

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

Error message: cannot remove older versions of apple software update

I recently got a 30 gb ipod, and i cant install itunes 7. I originally tried installing it at first, and it said cannot remove older applications of Apple Software Update. So i installed itunes 4 to put music on my ipod. Then i tried again to install itunes 7 and i keep getting the same error message. Anyone else having this problem? Can anyone give me some suggestions please?

I would first try and remove both iTunes and Quicktime prior to doing the install of iTunes. The following link will show you how to remove both programs. Make sure you do Step 16 as it is usually Quicktime that causes problems with the upgrade.
http://docs.info.apple.com/article.html?artnum=93698
If it will not let you remove the programs, you can try using the Windows Installer Cleanup Utility. The download is about 1/4 of the way down the page. Good luck.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

When I plug my ipod in I am able to add song to it but the tab that says "on this ipod" no longer shows up so I cannot remove things from my ipod or anything like that. How do I change this weird setting?

When I plug my ipod in I am able to add song to it but the tab that says "on this ipod" no longer shows up so I cannot remove things from my ipod or anything like that. How do I change this weird setting? On other computers this shows up fine so it is clearly a problem with itunes and not my ipod.

ITunes will not install because it cannot remove an earlier version of Bonjour...HELP!!!!

When I try to install iTunes 10 it cuts in about 3/4 of the way saying that "Cannot remove and earlier version of Bonjour"....PLEASE HELP!!!!!

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

I have an Iphone 5s with an account icloud that isn't an iCloud id, why? I cannot remove and the mail that names id doesn't exist anymore; what can I do?

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

Cannot print pdf files with 9.3.1, cannot remove patch

does anyone know how to fix msi problems ? updater says 9.3.1 is more functional than 9.4 what does that mean? does that mean I need to remove 9.3.1 in order to install 9.4 ? All i want out of this is the ability to control what stays and want goes onto my hard drive and the ability to print PDF files like the product claims. I swear as my life advances I will not buy a product from a company that cannot support me with there standard issues of products . offering a free product that malfunctions is not my idea of building a trusting relationship. What's more disturbing is that I talked with Ganesh this morning on adobe chat and know i cannot even register with that email. Can anyone fix msi problems or is this just a runaround bad business practice of post WTO new world order ? Thanks for letting me vent. Now about the msi problem...

Thanks for the advice, but I'm
already beyond that(go to add remove
programs and click remove). I did my backup and downloaded windows installer cleanup from http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html After download when I ran the program to install it, the window that popped up was labled "Microsoft Office Update". When that disappeared I found Windows Installer Cleanup located in the All programs list in start. I clicked it and a window popped up about the size of task manager. I scrolled down and highlighted Adobe 9.3.1 and clicked remove and it removed it and the 9.3.1 unremovable update from the conrol panel. Then I went to Adobe.com , downloads and downloaded Adobe 9.4, installed it, and tested it by printing a PDF file. Before I was scared to mess up my netbook and didn't want to deal with the hassle, but we all have our limits until we start to take these kind of risks into the unknown. sometimes, even though it's a burden to register to umpteen forums, it's that extra hassle that gets you over the edge. Please share this info. ohh yeah, NONE of this was done in safe mode.

How do I remove the Certified Toolbar Search toolar??-- MALWARE -- tried everything I know -- cannot remove UIGGHH!!!

I have tried ALL the malware removal tools I know of and still cannot remove this!

hello, please install the search reset addon - it will revert the most common customziations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/
if your settings don't stick after a restart of the browser also go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named '''user.js''' (it might be used to overwrite your custom settings). in case it is present , delete or rename this file and restart firefox afterwards.
[[Remove a toolbar that has taken over your Firefox search or home page]]
[[How to fix preferences that won't save]]

I cannot remove the dialog box from my ipad. It says 'not enough storage' I click on settings and close, but still there. I need help. thx

I cannot remove the dialog box from my ipad. it says 'not enough storage'. I click on settings and close but still there. How can i remove this message? Thnx

Try this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

I have just downloaded itunes. I cannot install QT as an older version is in place. Cannot remove the older version using CP. Any ideas?

Many thanks.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?
Message was edited by: b noir

HT1925 cannot remove bonjour and itunes wont re-install because of it

cannot remove bonjour program from old itunes when trying to update itunes by uninstalling and re-installing itunes 10.7

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot remove the access control entry object on the object because the ACE isn't present

Hello,
I am very new to using Powershell and Exchange Management Shell, and have no prior experience using either of these tools. However, the software I am installing requires me to use the EMS tool in order to set certain permissions for a user in Exchange, which
will be like the admin account.
The command I am attempting to run follows as:
Get-ExchangeServer | Remove-ADPermission -User $newusername -Deny -ExtendedRights Receive-As -Confirm:$False
This throws me an error saying:
cannot remove the access control entry on the object because the ACE isn't present. I've done some research, and have found that this error is quite common, but the solutions do not apply to what I am specifically trying to accomplish. I am simply trying
to remove the Receive-As permission for the admin user that I just created.
Once again, I am very new to Exchange and Powershell, but if there is any advice anyone has, it would greatly appreciated.

I ran this command, and a very long list was displayed, it looks like everything is there.
The weird thing is that I was able to run a previous command which granted Receive-As access to the user I am creating:
Get-ExchangeServer | Add-ADPermission -User $newusername -accessrights GenericRead, GenericWrite -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin -Confirm:$False
The description for the commands to run read to 'grant permissions and to revoke denies, if present'. I'm not sure what this means, but the second part of this pertains to the second command that I am having trouble with:
Get-ExchangeServer | Remove-ADPermission -User $newusername -Deny -ExtendedRights Receive-As -Confirm:$False

Cannot remove GoPhotoIt 1.4 or Torrent Handler 1.1 from my Firefox Extensions list.

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