Cannot remove old version of bonjour

cannot remove old version of bonjour

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

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Try to install new itunes software on my Windows XP system. Stop installing because cannot deinstall old version of bonjour.msi. What to do?

Try to install new itunes software on my Windows XP system. Stop installing with the message cannot deinstall old version of Bonjour.msi. What to do? Cleaned already registry.
KR,
Bernd

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

I cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

i cannot remove old version of apple software update msi. says it's on a network that's unavailable. any ideas i cat properly install itunes.

See Troubleshooting issues with iTunes for Windows updates.
tt2

Cannot remove older version of bonjour

I need iTunes. when i try and download and install it, a message pops up that says the old version of bonjour cannot be removed. later, a message pops up that tells me that the old version of qicktime cannot be removed, thus, iTunes isn't installed. i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi. i tried finding and deleting all apple related folders and files, but still i can't install iTunes. what do i do?

i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
If instead you get similar trouble then with your QuickTime, run CleanUp again, select any QuickTime entries and click "Remove". Quit CleanUp, restart the PC again and then try another iTunes install.
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot install new version of itunes, cannot remove old version

cannot install new version of itunes, cannot remove old version

http://support.apple.com/kb/ht1925
See this for your query.

Help removing old version of Bonjour

I downloaded the newset version of ITunes, began the installation process and received the error message, "Older version of Bonjour cannot be removed, contact your technical support group." Any thoughts?

Hello vin2000,
The following articles should help with the removal of all Apple software from your system.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
Cheers,
Allen

Cannot remove old version of Quicktime

I have a Quicktime version that came when I bought my laptop. The OS system also came with the laptop. I have a Windows XP Home Edition. When I tried to install the Itunes latest version with quicktime it kept reporting that it is unable to remove the old version of quicktime and cannot continue with the installation. I have tried to follow the instructions with regards to removing the Quicktime including the 2 files inside the System 32 folder. I have restarted my pc and tried to install again but it still shows the same problem. Also the Quicktime logo is still showing up in my Add/Remove Program without a file size. So now I don't even have the quicktime anymore. Don't even know what else I can do to completely remove the old file.

ok what finally worked is that I installed the windows install cleanup. what I have been working at for hours took just around 15 min. but as I understand it you have to be very careful with it or you might accidentally remove files that you need. Thank you for your help.

How to remove old version of Bonjour?

I am having a problem updating itunes due to an error reguarding Bonjour. It says that an older version of bonjour could not be removed, to consult my apple community or something to that effect. Then iTunes installer is interupted and no changes are made to the system. Please anyone w/ info I would really appreciate it. Thank you in advance

Have you tried using Add or Remove Program?
Open start > Settings > Control panel (open your control panel if you see it when you open your start menu) > Add or Remove Program then find Bonjour and remove it.
OR
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Unable to remove old version of iTunes

no "remove" option, in the control panel for itunes, downloaded new itunes, can't install it. message said
"cannot remove old version, contact technical support group".
i give up.
anyone know about this???

First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover iTunes or QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(5) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Now try another iTunes install. Does it go through properly now?
(thank you very much, {b nior})

I cannot install itunes as an old version of bonjour cannot be removed

I tried to upgrade to a new version of iTunes but it failed and i had problems with the bonjour software. I have no managed to uninstall everything except Bonjour. When i try and install iTunes, an error message appears saying an old version of Bonjour cannot be removed contact support.
There is a Bonjour folder in my C/Programme Files folder and is also listed in the control panel but i cannot remove it as it is looking for bonjour.msi file?
How do i get past this?

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

I cannot install the latest version of itunes as I have old versions of bonjour and quicktime. I can't remove these programs either. Help please as I have tried almost everything I have found so far on the the web.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

I keep getting "The old version of Bonjour cannot be removed. Contact your technical support group" How do I fix this?

I keep getting "The old version of Bonjour cannot be removed. Contact your technical support group" How do I fix this?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

I am trying to put itunes in computer again and up comes "old version of Bonjour can not be removed" and I can not load on computer. Does anybody have a solution?

I am trying to put itunes back in computer again. An error comes up "old version of bonjour can not be removed. How do you remove this to download itunes. Can not remove itunes from remove programs. What can I do now?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

My itunes dissappeared and when i try to redownload it it say that the old version of bonjour cannot be replaced. have windows xp

my itunes dissapeared from my computer. when i tried to redownload i got an error message stated that the old version of Bonjour could not be replaced. i tried to manually remove it and it will not let me remove it.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I AM UNABLE TO LOAD THE NEWEST VERSION OF ITUNES BECAUSE WHEN I RUN THE NEW VERSION, I AM TOLD THE OLD VERSION OF BONJOUR COULDN'T BE REMOVED AN I WILL NEED TECH SUPPORT. IS THERE ANY THING ELSE I CAN DO BEFORE I PAY TO HAVE TECH SUPPORT HELP?

I am unable to load the newest version of itunes because when I run the program, i am told the old version of Bonjour could not be removed. As a result the program fails to run completely. What can I do to get the older version of Bonjour removed? I tried unsuccesfully to remove the older version of itunes

bobjbkln - Your link will not help. The supject is:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
but the poster says he has a Mac with OSX 10.5.
For the original poster (OP), try posing in the iTunes form since now you have an iTunes problem, not an iPod problem.

Cannot remove old version of bonjour

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