Cannot remove older verison of bonjour

Trying to update my computer to latest version of ITunes but installation will not proceed and I am advised to remove older version of Bonjour but am unable to do so and get a message that Bonjour cannot be removed and to contact technical support. Any ideas

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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Cannot remove older version of bonjour

I need iTunes. when i try and download and install it, a message pops up that says the old version of bonjour cannot be removed. later, a message pops up that tells me that the old version of qicktime cannot be removed, thus, iTunes isn't installed. i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi. i tried finding and deleting all apple related folders and files, but still i can't install iTunes. what do i do?

i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
If instead you get similar trouble then with your QuickTime, run CleanUp again, select any QuickTime entries and click "Remove". Quit CleanUp, restart the PC again and then try another iTunes install.
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Cannot uninstall older version of bonjour

When installing itunes update 10.4 on my pc using windows xp. Error message cannot uninstall older version of bonjour. I cannot delete this file manually using add delete programme either. Any ideas?

Akeenleyside,
Are you removing your Apple software in an attempt to update to iTunes 10.5? I ask this because I am getting the same message when trying to install iTunes 10.5.

HT1349 I cannot uninstall older version of bonjour

I cannot uninstall older version of bonjour and apple updates. Each time I press uninstall it states that I need a cd-rom which i do not have. This is driving me crazy. Any help out there.

+It says it can't find QuickTime.msi+
Okay, if you're getting that message in addition to the the other messages, try the following procedure.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those QuickTime entries, and click “remove”.
Next, we'll manually remove any leftover QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. (Note: This folder may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue. (Note: These files may have already been deleted if QuickTime was successfully removed using Add/Remove Programs earlier.)
(6) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(7) Restart your computer.
Does an install go through properly now?

Error message: cannot remove older versions of apple software update

I recently got a 30 gb ipod, and i cant install itunes 7. I originally tried installing it at first, and it said cannot remove older applications of Apple Software Update. So i installed itunes 4 to put music on my ipod. Then i tried again to install itunes 7 and i keep getting the same error message. Anyone else having this problem? Can anyone give me some suggestions please?

I would first try and remove both iTunes and Quicktime prior to doing the install of iTunes. The following link will show you how to remove both programs. Make sure you do Step 16 as it is usually Quicktime that causes problems with the upgrade.
http://docs.info.apple.com/article.html?artnum=93698
If it will not let you remove the programs, you can try using the Windows Installer Cleanup Utility. The download is about 1/4 of the way down the page. Good luck.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Trying to down load itunes 10.4 but it gave an error couldnt remove older version of bonjour... any ideas

Got a message while down loading Itunes 10.4... couldn't remove older version of bonjour??

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot remove older version of itunes

When trying to install iTunes on Windows XP SP3, I get the message "cannot remove older version of itunes. Contact your technical support group".

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Wind…

Cannot remove older version of Apple Update to reinstall Itunes, tried control panel, no help, what do I do

Message: "Cannot remove older version of Apple Update" when trying to reinstall Itunes. Tried using add remove programs in control panel, no help. Tried installing new quicktime, same message -- what do I do to get Itunes working again on my computer, using Windows xp

I'm glad I put a smile on your face Stuff like this can drive me nuts.
As I went to bed last night, I thought the same thing as you, to try a system restore. Otherwise, to answer the rest of your question, in XP, the location of the Update is in your Program Files/Apple Software Update.
To find the hidden files that may be stopping you from disabling the updater, and doing a clean install, go to:
My Computer, and on the Menu bar, click Tools/Folder Options/View/Show Hidden Files and Folders/click Apply/OK then double click on your main drive (C:) then Documents and Settings/your user name/Application Data/ and delete the Apple computer folder with it iTunes and Preferences.
Also in that previous views Local Settings/Application Data/Apple (Update Software)and also Apple Computer/iTunes.
Go back to Documents and Settings (again from C: drive mode) click on All Users/Application Data/Apple and if you open up Installer Cache, you will also see that it has an Apple Updater in it (unless it was uninstalled on the original uninstall). Also from that Application Data window, you will see Apple Computer Folder which has previous iTunes info that needs to be deleted. Some of these folders may be gone, but at least you can check to see, to make sure.
Here is a link from another post, to confirm or help clear up any of my paths/solutions.
When you've done all that, restart your PC, and I would run CCleaner (the free version links are just below the Buy and Download button) just to clean things up, and try your re-install.
Hope I didn't overwhelm you.

TS3212 unable to remove older version of bonjour

cant download i tunes because unable to remove older verssion of bonjour

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Installing iTunes 10.3 and removing older version of Bonjour error

I'm trying to install iTunes version 10.3 on my laptop. During the installation an error message occurs "The older version of Bonjour cannot be removed. Contact your technical support group." At the end of the installation process another message occurs 'The installer process was interrupted before the requested process for iTunes could be completed. Your system has not been modified."
I've tried renaming and deleting the Bonjour files with no success after several weeks of trying to fix.. Finally did a system restore and gave up, but my sister bought a new Shuffle on the weekend but in needs at least iTunes 10.0. I have iTunes 8.0.2.20 on my laptop. Does anyone have any suggestions on what I can do to install the current version of ITunes on my PC or removing Bonjour?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

Cannot remove older version of iTunes, cannot DL latest iTunes

I have tried to download the latest iTunes version many times but in vain. Hence, decided to remove the older version of iTunes and hopefully be able to DL the latest version. But after many attempts, my PC simply cannot remove the entire older iTunes version 4. This program "Apply Software Update" still lingers in the system! It seperate dialog box pops up stating
"The feature you are trying to remove is on a network resource that is unavailable.Click an alternative path that contains the installation package 'AppleSoftwareUpdate.msi in the box below'. However, even when i try to locate for the software i simply cannnot find it!
Any suggestions pls? So stuck without iTunes bkup.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include what to do if you cannot remove a specific component.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2

Cannot remove old version of bonjour

cannot remove old version of bonjour

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

How do I remove older version of bonjour

My I tunes quit working so I uninstalled and went to reinstall and it but it won't load because an older version of bonjour can't be uninstalled, The program Bonjour is not in my programs list and searching doesn't help because it won't uninstall even if I find it in my search. Help

What didn't work? Removing everything or just the older version of Bonjour? Did you follow the instructions in the link I provided above to walk you through the process?
Perhaps it would be a better idea to post this in the iTunes forums, since it is an issue with iTunes and your iPod Shuffle.
https://discussions.apple.com/community/itunes
B-rock

Cannot remove older version/won't install

So I update iTunes because a new version is available and then I restart like it always asks me to. But when I try to open iTunes after restarting, "This action is only valid for products that are currently installed". So I go to itunes.com and try to install the newest version again. After the installation starts, though, an error message comes up saying "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
When I try to uninstall, it gives me the same error message and then says "The older version of iTunes cannot be removed."
I've never had this problem before so I have no idea what's going on. I search for the file 'iTunes.msi' on my computer, found one and put that path in the box but it still gives me the same error message. Any suggestions?

Ok I'll give you my cleanup instructions for itunes. You need to follow these steps exactly and carefully. If you have any questions about anything then please post before doing it.
1. Uninstall itunes and ipod software. If you can't uninstall use the MSI clean utility.
2. Reboot your PC
3. Re-download the itunes installer and QT and save this installer to your desktop
4. Go to C:\WINDOWS\Downloaded Installations. You should see folders like {06EB3288-C5F4-4C73-8EEE-AC798668FF66}
5. Look in each of these folders for itunes.msi and delete the folder. Be careful to only delete the folders containing itunes.msi
6. Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files.
Leave the files if you have doubt about deleting the files.
7. (OPTIONAL) Go to http://www.download.com/3000-2094-881470.html and download the regcleaner. Unpack it and run it. This is a nice utility that will delete broken registry entries and create a file with them. This way if it deletes anything needed you can add it back. Note I never had to do this with using it for many years. Also it doesn't list XP but you'll be fine. I run XP on both.
8. Reboot your PC.
9. Now try to go and install everything again. I'd do QT first then follow with itunes. Remember to disable virus/firewall/privacy/web accelerators before launching the install.
If you launch the MSI Cleanup utility it will list applications in the window. Select the one you want to remove and click ok. This will remove the msi information from your pc. You still need to do the delete steps in the Program Files folder for ipod, itunes and quicktime cause the cleanup utility won't do this.
Again if you have any questions just post back.

Cannot remove older version of QuickTime..Contact technical support.

I tried to uninstall Quicktime version 7.3.0 throught he add/remove programs in the control panel. It gave me a message saying that "installation package.msi cannot be located" so then I tried to reinstall it and it said that "older version of QuickTime cannot be removed.Contact technical suport" The program does not even open or work. I just want to remove it and install latest version...any suggestions?

similar post was right on this page
http://discussions.apple.com/thread.jspa?threadID=1431655&tstart=0

Cannot remove older verison of bonjour

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