Cannot remove profile from iPhone post update

We have encountered a problem with configuration profiles installed using the IPCU prior to either the iOS upgrade to 5.1 or the matching update to the IPCU. The situation occurs when a configuration profile was installed with the removal setting set to 'Never'. Previously this meant the only way to remove the profile was with the IPCU i.e. not by the end user. Since the updates we can no longer remove these profiles either direct from the device or via the IPCU.
I have tried another profile installed before the update which had the removal setting at 'Always' and this also cannot be removed by the IPCU. However you can remove this direct from the device ok. If you then re-install the profile using the IPCU everything behaves as expected, you can add/remove as normal from device or IPCU.
Anyone else had this problem, or are we the first to come accross it?
We need these profiles to be locked and not removable by the end user, but this level of locking is impossible to work with. At the moment it means we have to rebuild each device just to change a configuration setting

Hey joe.russell,
Perfect, and thank you for the extra information. It could be that your iPhone is seeing all of your purchased music located on the cloud. Try turning off Show All Music from Settings and see if this affects what is showing on your device.
iTunes Match - iPhone
http://help.apple.com/iphone/7/#/iph6e2dfb83
Just show music that’s been downloaded from iCloud. Go to Settings > Music, then turn off Show All Music
Please let me know,
-Joe

Similar Messages

  • How do i delete photos on my iphone that were previously deleted from itunes? cannot remove photos from iphone album.  trash can is greyed out.

    how do i delete photos on my iphone that have already been deleted from my windows laptop? The photos cannot be selected and removed from the iphone album.  trash can is greyed out.

    You should be able to delete the photos by syncing with iTunes. Either remove the checkmark beside "Sync Photos From" on the photos page of iTunes or change the selection of photos to be synced. Each time you sync it is supposed to set the non-Camera Roll photos on the phone to match the current settings/selection in iTunes.

  • Cannot remove Audiobook from iPhone

    I am unable to delete a CD-Audiobook from my iPhone despite the fact that I have removed the files from the iTunes library, after which I have synced the phone with iTunes again. It is still there on my phone and I can still play the book. What to do?

    Might have been a bug.
    Did you try to restore your phone in iTunes to see, if it wipes it all?

  • Cannot remove songs from iphone!!!!!!!!!!!!!

    I am unable to remove songs that are directly purchased through my iphone. For example I recently bought a CD by mistake and no matter what I do I can't get it off my iphone's ipod. I have unchecked the songs on itunes and then re-synced. I have also checked the "sync only checked songs box" and nothing works. I am so frustrated, please help!

    Is this CD in your iTunes library on your computer? Did you successfully transfer this purchase: File>Transfer Purchases. Once in your iTunes library, if you remove the checks next to these songs & then sync, the songs should be removed from your phone.

  • Cannot remove music from iPhone

    I have an iPhone 4S and want to install the most recent software upgrade (7.1.2) but do not have enough space. I went to the music tab and unchecked sync music, I get a prompt asking if I want to remove all of my music. I clicked okay and the phone syncs, but the music is not removed from my phone. Any ideas what is going on here?

    Hey joe.russell,
    Perfect, and thank you for the extra information. It could be that your iPhone is seeing all of your purchased music located on the cloud. Try turning off Show All Music from Settings and see if this affects what is showing on your device.
    iTunes Match - iPhone
    http://help.apple.com/iphone/7/#/iph6e2dfb83
    Just show music that’s been downloaded from iCloud. Go to Settings > Music, then turn off Show All Music
    Please let me know,
    -Joe

  • Cannot remove playlist from iPhone using iTunes

    I unclick a playlist in iTunes and synce my iPhone then click on sync.  iTunes shows that audio is empty while syncing but as soon as the sync is finished it shows that the playlist is still on the iPhone.  iPhone agrees.

    I've had this problem for ages. You've inspired me to find a fix and I appear to have found one.
    I manually sync my iphone at home (computer A) and I wanted to play songs on Computer B at work. The songs were all greyed out on Computer B.
    Now, to get around this I have selected "Manually manage music and videos" from the sync options in iTunes.
    I have no other options selected for sync options as I do actually want to manually manage music rather than sync it.
    Now, when I click on "Music" from within itTunes --> iPhone it is no longer greyed and is playable through Computer A and Computer B.
    Think that made sense, if not let me know

  • My email address changed and now I cannot remove it from cloud on my iphone 5s in order to back my phone up and download apps now

    my email address changed and now I cannot remove it from cloud on my iphone 5s in order to back my phone up and download apps now

    If you are trying to change the iCloud ID on yoru phone from an old ID ("email address") to your current ID, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • Cannot remove older version of Apple Update to reinstall Itunes, tried control panel, no help, what do I do

    Message: "Cannot remove older version of Apple Update" when trying to reinstall Itunes. Tried using add remove programs in control panel, no help. Tried installing new quicktime, same message -- what do I do to get Itunes working again on my computer, using Windows xp

    I'm glad I put a smile on your face Stuff like this can drive me nuts.
    As I went to bed last night, I thought the same thing as you, to try a system restore. Otherwise, to answer the rest of your question, in XP, the location of the Update is in your Program Files/Apple Software Update.
    To find the hidden files that may be stopping you from disabling the updater, and doing a clean install, go to:
    My Computer, and on the Menu bar, click Tools/Folder Options/View/Show Hidden Files and Folders/click Apply/OK then double click on your main drive (C:)  then Documents and Settings/your user name/Application Data/ and delete the Apple computer folder with it iTunes and Preferences.
    Also in that previous views Local Settings/Application Data/Apple (Update Software)and also Apple Computer/iTunes.
    Go back to Documents and Settings (again from C: drive mode) click on All Users/Application Data/Apple and if you open up Installer Cache, you will also see that it has an Apple Updater in it (unless it was uninstalled on the original uninstall). Also from that Application Data window, you will see Apple Computer Folder which has previous iTunes info that needs to be deleted. Some of these folders may be gone, but at least you can check to see, to make sure.
    Here is a link from another post, to confirm or help clear up any of my paths/solutions.
    When you've done all that, restart your PC, and I would run CCleaner  (the free version links are just below the Buy and Download button) just to clean things up, and try your re-install.
    Hope I didn't overwhelm you.

  • I cannot import photos from iPhone to iPhoto 11

    I cannot import photos from iPhone to iPhoto 11, I have delete all the pictures I captute on the iPhone yet iPhoto show me 10 picture squares that are grayed out. I tried to import these and I'm shown a message that says undeadable files 10 : The following files could not be imported. the files are in an unrecognized format.
    IMG_0192.JPG
    IMG_0193.JPG
    IMG_0194.JPG
    IMG_0195.JPG
    IMG_0196.JPG
    IMG_0197.JPG
    IMG_0198.JPG
    IMG_0199.JPG
    IMG_0200.JPG
    IMG_0201.JPG
    IMG_0202.JPG
    IMG_0203.JPG
    I have detele the iPhoto cache from user/library/caches/com.apple.iPhoto but it made no difference.
    Any advice is welcome.

    Yes, I did solved the problem. It was not with iPhoto but with the iTunes. Once I delete my phone profile all worked. I did not write the steps down but if you do it please post it here.
    Cheers

  • Cannot delete photos from  iphone 5 downloaded from pc.  Tried all solutions using Itunes and it doesn't delete them from iphone

    Cannot delete photos from iphone 5 downloaded from pc.  Tried the ITunes solution and it does not delete the photos.  Try a second time and Sync doesn't even start

    I see the photos tab and "My Pictures" folder shows.  Sync is unselected.  It asks if I want to delete the photos when I click on sync and I said yes but it didn't work.  It does seem that some photos are removed based on available storage left (decreases).  If I select individual folders, subfolders of "My Pictures" then hit Sync deselected Sync doesn't even start.

  • How do I remove an old phone number from my macbook imessage. My apple ID does not show the number anymore but I cannot remove it from the imessage accounts. Its driving me mad !

    Can someone please help me to remove an iphone telephone number from my imessage application. I no longer have a phone which I registered on my apple ID as a second phone. I have been on my apple ID and it does not seem to be there but cannot remove it from imessage, which still has it as an option to connect to. I am concerned that someone else who inherite this old phone will see my messages if I accidentally enable it again. I have read and re-read various postings and tried all options given but no luck, the **** thing stays there.....

    Hey Chappers64!
    Here is an article that will help you with this issue:
    iOS: Deactivating iMessage
    http://support.apple.com/kb/ts5185
    If you have already tried these steps, you will want to utilize the information at the end of the article:
    If you can't deactivate iMessage after you perform the steps above or you can't access the iPhone, please contact Apple Support.
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Today I cannot transfer photos from iPhone to Mac; yesterday I could; What is wrong?

    Today I cannot transfer photos from Iphone to Mac; yesterday I could; what is wrong? Used Image Capture but today it says no camera is connected; but it is.
    Totally confused. Thanks for any help!

    Yes I did; From another post I noticed the reply about email photos sometimes interferring; deleted those and will now try again. Any other suggestions if that doesn't work?
    Thanks for the speedy reply!

  • HT201269 how do i unregister my iphone? I have the galaxy s4 now and cannot receive texts from iphone users.

    How do i unregister my old Iphone, i no longer have it in my possesion. I now have the galaxy s4 and cannot receive texts from iphone users

    Hello AnnH2
    If you have access you your old iPhone, just sign out of Messages. If you do not have access to it, then change your Apple ID password.
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Unlink a phone number
    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
    Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
    Regards,
    -Norm G.

  • I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    I recently bought a Samsung Galaxy s5 and cannot receive iMessages from iphones, I have deleted my apple id, turned off imessage, turned off spam messages on my android device, wasted 35 minutes on the phone to Apple's 'Support' has anyone got any tips?

    Hi,
    Do you mean you are not getting SMS text messages now ?
    If so start here
    Follow the Account management options until you are offered and email contact.
    Explain the issue via email as only someone in Support can now remove your iPhone Number from iMessages if it has not "de-registered" itself correctly.
    8:28 pm      Wednesday; May 7, 2014
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • HT1430 Cannot send email from iPhone 4S ..it keeps saying smpt password is incorrect but it is correct and I receive email no problem

    Cannot send email from iPhone...keeps saying smpt password is incorrect but it is correct.. I recieve email no problem

    On my own, I discovered the following, which worked (one responder got the solution part correct for Google): For Yahoo, where I just use a standard login with no extra verification, I had to go into Yahoo and change my password. Once I did this, the new iPhone had no problem registering accepting my Yahoo account. I WAS, however, using the correct password and user name all along, for those who did not think that was the case. The problem is on the iPhone software side. For Google, I use a two step verification, and for that, one must go to Google Mail and obtain a specific, unique password, that is designed to work only on iPhones. Hope this helps anyone else with this dilemma.

Maybe you are looking for

  • Excise tab not appearing in MIGO

    Dear All, We have some issue in MIGO. We have imported a material against a PO and the MIRO is done for customs duty. But at the time of doing MIGO customs duty is not capturing.  The PO is issue to cost center PO and there is no item no for the PO i

  • Safari will not open, error posted

    My Safari will not open. I am unable to get to the tool bar due to the following error. Please help, I have no clue what I need to do. I apologize if I am not suppose to paste the whole error, however I wanted to ensure that whom ever takes the time

  • Problem Installing Sol Man 4.0 /Windows/SQL Server 2000

    Hi, Ran into the following problem when installing, any ideas: SAPinst is getting started. Please be patient ... starting gui server process:   sapinstport: 21200   guiport    : 21212   guistart   : true   command    : "C:\Program Files\Java\jre1.5.0

  • Why "Response.Cache.SetAllowResponseInBrowserHistory(False)" and "Response.Cache.SetCacheability(HttpCacheability.NoCache)" don't work with FireFox 3.x???

    I have created a website and I don't want user to use Back button to see previous pages. How to disable History in FireFox 3.x and above? The following code doesn't seem to work: Protected Sub Page_Load(ByVal sender As Object, ByVal e As System.Event

  • Struts 1.1 garbage characters

    Hi I recently deployed a struts 1.1 app to OC4J 10.1.3 and when I go to any pages with .do I get garbage on the screen if I go to any page .jsp everything is ok does anyone know what I did wrong. thanks