Cannot renew Skype number service

I tried to renew my subscription to Skype number, but the system doesn't allow me to do so.
It says: " You Skype number subscription will be expired today as your payment was unsuccessful. Please chance your payment method to retain your services"
I am using Skype credits as my payment method. My last payment was 17.5GBP and I have 17.97GBP Skype credits on my account. Does anyone know how to renew the service?

Hi, montcarf,
These subscription-related matters must be resolved by Skype Customer Service.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service  
When you state that live chat (is actually instant message) was not working, could you provide more detail of what did or did not occur? If you are unsuccessful in sending a message, to which you would receive a reply via e-mail, please post back indicating error messages and the browser(s) you used.
I agree with you; I would be alarmed as well.  As a proactive measure, I would recommend changing account passwords.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Renew Skype Number

    I have problem in renew skype number , i need to change payment method from skype credit to Visa , but the selection not found , when i click changr payment method i find only skype credit only 
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    My Regards

    timesciences wrote:
    I have had the same skype number for 5 years. Now I cannot renew it. There is only an option for a new number. Dont want that, want the old one back. Any possibility. The text support pop up window never opens.
    Hello,
    1. Allow your current Skype Number subscription to expire. You won't lose your number -- it will be held on your account for reactivation for 90 days following the subscription expiration date.
    2. After the subscription expires sign on to your account details.  You should be presented with a triangle icon with an exclamation mark inside it and be greeted with the message that your Skype Number subscription has expired.  Click on the "Reactivate" link and proceed to "renew". You should now be able to renew.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Unable to renew Skype Number

    When I log into Skype, it tells me my number is about to expire. When I click on "Settings" to renew it, it simply tells me I have insufficient Skype funds (I don't). All it will allow me to do is "Update" my payment settings, even though it actually won't (when I press "billing" nothing happens). When I go to the section of the site to download a number, it only aks me to purchase a new one. HALP.

    Hello,
    On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
    To change your Skype Number payment method:
    Sign in to your account.
    In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
    Click Settings. 
    Here you can change your existing payment method.
    You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
    When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Renewing Skype number pending since November

    I tried to renew my Skype number back in November and it still shows "pending". My skype number is not working and I need to keep that number. Suggestions?

    Hi, Skypephone, and welcome to the Community,
    Please do contact customer service soonest to resolve this!  I would also recommend checking with PayPal and whatever payment method you use to fund your PayPal account to ensure there are no problems with either.
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    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Renew Skype number before it expires?

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    just open the link pasted below to see the instructions on how to get in touch with customer service -
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    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

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    Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

  • How to renew skype number and extend subscription?

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    Hi, SEOConsultant1, and welcome to the Community, If your Skype Number subscription has cancelled, you have within 90 days from the date of cancellation to sign in to your account dashboard and renew the subscription.  You can either...Add enough credit to your account and reactivate the subscription (the subscription reactivation may occur automatically as soon as sufficient credit is added to your account to process the renewal), orReactivate the subscription and choose a different payment method.The most common reason for an existing subscription to cancel is due to the expiration of the current payment method on file. You may always contact Skype Customer Service for further assistance. Regards,Elaine

  • RENEW SKYPE NUMBER FOR ONE MONTH

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    http://download.skype.com/share/business/guides/skype-connect-user-guide.pdf
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    Kent C.

  • Skype Number service & Skype to Go service

    Hi,
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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Renewing Skype Number

    I am having trouble renewing my SKYPE Number.  It tells me to update my payment method.  Which I have and it workks (I have bought more credits).  But it doesn't seem to make the payment for the SKYPE Number.  Any ideas?
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    Michael

    Here it is:
    First Screen from the My account page depicting the warning:
    Clicking on the "settings" link brings me to the page:
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  • Skype number for area code not listed

    Hi, I'd like to use the Skype number service for the UK, but there's only one number is Wales and that's Cardiff (02921), which is 100 miles away. Is there a way to get a more local Skype number (01558 or 01267)?

    Hi, TowyTimber, and welcome to the Community,
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    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • HELP!!!!!! I cannot renew my annual Skype Number s...

    Hi,
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    The problem is: I have some Skype Numbers. Before they expire, I usually receive a warning and then I go there and manually pay $60 to extend them for another year. At least this is how it worked in the past.
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    Moh@

    Hi,
    As I understand it, the process is simply to cancel the three-month subscription (you can do this via your account or by contacting Skype Customer Service).  You will not lose your current Skype Number; it will be held for you for 90 days following the end of the current subscription term).  Then, after the subscription expires, sign on to your account and renew your Skype Number for the term you wish.  If you wish to cover the cost using Skype Credit, ensure there is enough credit on account prior to renewing.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • My Skype number had been renewed but I'm not getti...

    I have an active subscription at the moment, so I'm expecting my Skype # will get a discount when it renew.
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    Ray
    Solved!
    Go to Solution.

    Hi, RaymC, and welcome to the Community,
    Please contact customer service for more information as we here in the Community do not have access to accounts to review the details of what renews and when on your account.
    Apologies for the run-around or for any confusion!
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Unable to renew Skype-in number

    I'm trying to renew my skype-in number. 
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    Joe
    Solved!
    Go to Solution.

    Hello,
    On the day your Skype Number subscription expires, it will be automatically renewed for the same period of time for which you initially purchased it.
    To change your Skype Number payment method:
    Sign in to your account.
    In the Manage features section, click Skype Number. You’ll see the next payment due date under your Skype Number.
    Click Settings. 
    Here you can change your existing payment method.
    You can change your payment method as long as the new method supports recurring payments, such as a credit card, PayPal or Skype Credit. This is not possible in countries where the payment cannot be made from your Skype Credit balance.
    When you cancel your subscription and your Skype Number expires, you can reactivate it from your account within 90 days.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Cannot get my own skype number

    I try to get a Skype number but keep gettling logged out. I get to pick my number and then when I press the number I get logged out and have to do the process again. However I get to choose the number and Skype registers that but now when I try yo Activate it I get logged out again. On top of this I cannot verify my own mobile number either - I get "An internal error has occurred" Pretty buggy website Skype

    Hi, Riviera_Elite, and welcome to the Community,
    I have arranged to merge your questions into a single thread, which we usually do not do as you did the right thing by asking about your Skype Number order and your mobile number verification issue separately, however I suspect both issues may be related in your case. 
    Please remember that our Community Guidelines state that our Community is not a branch of Skype Customer Service. 
    If you prefer not to wait, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented.  Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
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    Regards,
    Elaine

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