Cannot rent movies on my ipad suddenly. After purchase says contact customer service. Any reason why?, Cannot rent movies on my ipad suddenly. After purchase says contact customer service. Any reason why?
Suddenly I cannot purchase or rent movies from iTunes. Buying apps or music is no problem. But when I try to purchase or rent movies, gives me this error message. "Your purchase could not be completed. For assistance, contact iTunes support at www.apple.com/support/iTunes/ww/." Any ideas?
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here, and we would have no idea what may be wrong. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards.
Similar Messages
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I rented a movie from itunes on my ipad and now want to play it on my appletv, but cannot get it to show up. What do I need to do?
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
http://support.apple.com/kb/ht1657 -
I rented a movie to play on my iPad. With 28min remaining the picture froze but the counter kept running. No sound. I tried everything....I reset my iPad...logged out of iTunes and logged back in and opened movie. It stopped at the same spot the next time
SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D -
I rented a movie through itunes on my ipad and wanted to watch it with friends on a digital projector, but it wouldn't allow me to do it. Is there any way around this?
The issue was that a dialogue box came up which said that I couldn't play this movie on another device. I tried playing the same movie on an Tv with an HDMI connection attached to an adapter to the IPad and that worked. I wonder if the problem is that the digital projector has a VGA connection.
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Downloaded a movie from iTunes to my iPad. 2 minutes into the movie it stopped and My Videos is stuck in black screen mode. So basically rented a movie and never watched it.
The EXACT same thing happened to me last night! Rented a movie; it had barely started and then froze. When I touch the video app icon, all I get is a blank, dimly lit screen. None of the other videos I own will display either. Was your problem ever resolved?
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I am getting an error that my Disc cannot be found, may be dirty, etc... Please reinsert and try again. After retrying, I cannot download, as the redemption code indicates that it has already been used. How do I download movie now?
Thanks for the quick advice!
Unfortunately, I am still unable to open my core productivity apps, namely Skype and Evernote. Twitter, as well, could not start. But interesting quick fix though, I never knew you could do that.
Here's the error log after the restart:
What else should I try? -
Suddenly cannot send messages from ipad. Can send from iPhone and they show up on messages but when sending from ipad a they say not delivered
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
I rented a movie last night on my ipad but I am unable to download it on my ipad I have no space.. so I want to watch it on my laptop computer but do not know how to get the rented movie on it. I checked the itune store and they said I have it rented.. So I need help on what to do to download it on my computer so I can watch it any suggestions? Thanks.
Niel wrote:
Because rented movies from the iTunes Store are normally a one-time download per rental, and if that download was to an iOS device, they can't be transferred to any other device.
Does that hold in the other sense as well? A rental on the computer is non-transferrable to the iGadget? -
hi there , I have Ipad 2. just upgraded to OS 5.1 and now cant transfer any videos to it. videos already stored can be played but when i try to copy any new video, it says that the video cannot be played by Ipad.I have tried mp4, mov, m4v but nothing plays.
Log in to the Developer forum. You will find instructions on how to install the lastest beta. Your problem is the beta you have installed has expired. All of them did on October 5; you will find hundreds of threads discussing this. If you have a beta it is assumed that you will continue as a beta tester, so a simple update using iTunes will not work.
If you no longer want to be a beta tester install the GM 7.0.2 by restoring from iTunes using DFU mode. -
I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywhere device.
Is the computer connected to the the internet?
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my ipad mini shows usb connected to i tunes only, and it cannot be switched on . and it fails to be restored after IOS6 updates
I found the solution here, it's really works!
I'm glad I found this site.
http://ituneserrorfix.blogspot.com/2013/11/how-to-fix-error-4013.html -
Why do rented movies lock up and fail to play using IPAD 1
Why do rented movies lock up and fail to play? Using IPAD 1 with latest software.
I guess it could be for a number of different reasons but it may help if you close open/recent apps in the task bar before you try to play your movies. No guarantees - but it can't hurt either.
Make sure you are on your home screen before you close the apps - that will ensure that you are closing the video app as well. Double tap the home button to bring up the task bar. Tap and hold down on any app icon in the task bar until it wiggles. Then tap the minus signs in the corner of the app icons to close them all. Then restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut down. To power up, hold the sleep button until the Apple logo appears. Try the rental again.
This "generic cure-all" may help as well. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple logo appears - ignore the red slider. Try the video again. -
I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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Can I mover photos around in iPad? There are photos on the camera roll-are those the ones I took with iPad? Then there are the ones labeled as imported-I guess those are the ones I took with my camera? Can I combine pictures from both into one album? Thanks.
At the moment no, you cannot move photos between albums in the Photos app directly on the iPad - but with iOS 5 (which will be free to download) in the Autumn, from http://www.apple.com/ios/ios5/features.html#photos :
Even organize your photos in albums — right on your device. -
I get the "Unable to Move Message. The message could not be moved to the mailbox Trash". whenever i try deleting from my ipad 2. I am unable to delete from Trash...HELP!
Additional info...I am trying to delete these emails from a Webmail address. the Trash currently has 11 messages and they arent being deleted.Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app via the taskbar : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Another option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If you still can't delete them then go into Settings > Mail, Contacts, Calendars, select the account on the right-hand side of that screen, select Account, then Advanced, Deleted Mailbox, and under On The Server tap the 'Trash' folder so that it gets a tick against it - then come out of that series of popups by tapping on the relevant buttons at the top of them and then see if you can delete emails. -
Why can't I connect to Itunes store, after updating my ipad to OS 6?
Why can't I connect to Itunes store, after updating mt Ipad to Os 6?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom
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