Cannot repair or uninstall / re-install Illustrator

Got a client that has has problems with her install of Illustrator.
I've gone into control panel - add remove but then after clicking change/remove it just says that it has detected that Illustrator is installed already and that you need to go into add remove to uninstall it (which is where i was anyway)
I've also ran the CS2 install CD but it just detects it's installed and won't let me select it.
I've gone onto Adobe support and it has a run through to manually remove it which i have followed but it still detects it.
Does anyone had any ideas as we're getting desperate.

Manually remove Adobe Creative Suite 2.x | Windows
Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
Mylenium

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    Sorry for late response ,
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