Cannot reply to or compose new e-mails messages.

I recently had to rebiuld my computer due to virus and everyhting was wiped out.  I am using Windows XP.  For some reason I cannot ly to a message set to me nor can I compose a new message from scratch.  All other websites work fine and I wa susing the same XP for the past 2 years I have been using Verizon DSL.  I have the latest IE 8 installed and am running Java and Flash.
Overseas tech support told me to reset my internet settings and that doesn't fix it.  They then told me that my browser is bad.  How can it be when I am using the updated one?
This address is for my freelance work and I cannot be down like this much longer.  Any help wpould be appreciated.

There is no error.  Everything locks up.  I tried using the account on another computer and it works fine.  What plug-ins are required for it to work?

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