Cannot reply to PIN messages (8830)

A few users have contacted me regarding an issue with their Verizon 8830 phones and PIN messaging. Here's the basic scenario:
User A receives a PIN message from User B while his phone is locked (Content Protection is enabled).
User A unlocks his phone, reads the PIN message from User B and hits 'reply'. User A types his response and hits send, but immediately receives a red X.
User A opens the failed response and notices that the To: address is User B's email address, not his PIN address.
User A opens his contacts and scrolls to User B, but there is no contact information listed, though the contact information has been there in the past
After about 5-10 minutes, User A goes back into contact, and all of User B information is back. He can now reply to User B's original PIN message without issue, but cannot resend his first PIN message (the reply that failed)
That about sums up what is going on. We have multiple types of Blackberries here, from various carriers, but it only seems to be an issue with the 8830. Anyone else see this type of behavior?

If by PIN message you mean the BB messenger app, then, yes, I've had problems with it. Not the same one you have described, but basically, not receiving messages sent.

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