Cannot reply to text messages

Hello All,
So I bought my wife an Apple watch sport and she loves it except for one thing.  When I send her an iMessage she can reply from the watch but if she receives a text message (from her sister or another non-iphone user) then either she doesn’t get the notification on the watch or she gets the notification but no option to reply.
Any suggestions on how to resolve this?

try turning imessage off on your iphone. wait 30 seconds then turn it back on. that may help

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