Cannot report a problem for purchase in iTunes store
I purchased a pass for a tv show and the most current episode downloaded has the correct name but is in fact the previous weeks episode (which was already downloaded). When I tried to report the problem in my purchase history it opens a window to the apple support website. I can't see any other way of reporting the problem. Please help!
Contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Regards.
Similar Messages
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iTunes service *****.
Click "Support" at the top of this page and then click the link under "Contact Us"
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I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT1918 how to use debit card for purchase in itunes store?
i want to use debit card to purchase in itunes store and App store. How to change my account information using debit card?
Debit cards are no longer accepted in the iTunes Store, it seems. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
Using a debit card in any online service where it stores your card is a bad idea in any case since if someone gains access to your account in the service, they can quickly drain your bank account. Credit cards limit your liability, as do prepaid iTunes cards.
Regards. -
Cannot play songs/videos I purchased in iTunes store
All of a sudden I cannot play songs from the iTunes Store anymore. I buy it, download it, it appears in the list but it won´t play. Trying to convert to AAC gives me error code -208.
I have 4 out of five computers activated.
When I click on a song, it´s title and duration appears on top of the iTunes window but nothing happens then. When I buy a song on my other Mac and move it to my first one it plays with QuickTime. Once imported to iTunes it does not play anymore.
I reinstalled iTunes again - no difference.
All the movies I had within iTunes before and which are still in the folder iTunesMusic/Movies don´t play anymore. They just do nothing. I cannot re-import them into iTunes. Open with iTunes just shows no reaction at all.
Same with some of the songs that played perfectly well before.
Movies create a error message about an invalid public atom and do not play with e.g. Quick Time.
Any idea?
Message was edited by: wobo63Found this in another thread
These are the instructions I received. The movies downloaded immediately.
+You will need to follow these steps to resolve the issue.+
+- Sign out of iTunes by going to the top menu bar then going to Store and clicking on Sign Out+
+- Quit iTunes+
+- Follow the instructions in the "Remove the SC Info folder" section of this article: +
+http://support.apple.com/kb/TS1389
+- After removing the SC Info folder, reopen iTunes.+
+- Sign into iTunes by going to the top menu bar then going to Store and clicking on Sign In+
+- Now go to Store again on the top menu bar and go to Authorize Computer.+
+- Choose Check for available downloads from the Store menu.+ -
I purchased a game from iTunes Store thru Big Fish ad. Received receipt for full game. Game will not unlock. Says no purchase recorded. I have deleted and reinstalled. No help. Having serious reservations about buying another game for my IPad from Big Fish.
For customer service issues, go here...
https://expresslane.apple.com/Issues.action -
Code retrieval for purchase of itunes store
have lost code to redeem music from itunes store. How can i retrieve code online or from my apple i.d account so as to purchase more music from itunes store
What do you mean 'lost code to redeem music' ? If you had a gift card and had redeemed it onto your account then the card's value will have been transferred to your iTunes account - does a balance show on your account ? I've never been asked to re-enter a card's code.
If your account shows a balance and you are having problems purchasing more music then what happens when you try to do the purchase, what prompts/messages do you see on the screen ? -
I cannot play purchased songs in iTunes v11.0.1.12 or sync them to my iPhone and the songs are no longer available for downloard in iTunes store (so, I can't delete and download them again).
carolinechx wrote:
i know the description may be a little bit too confusing
Mostly because you are not using any capital letters or paragraph returns and your post is difficult to read. -
hello please help me in my problem in apple id, i cannot connect to my ipad mini in itune store and app store because they find me a credit card but i dont have credit card. what can i do now? i need an answer for this problem. thank you
I would suggest that you buy a visa or mastercard gift card and put a few dollars on it and use it to access the store. Just add money to it before you want to buy something from the store and it will act like a normal credit card for you.
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Cannot home share the game app purchased at iTunes store. Home sharing music works. Home sharing books works. But, when I try to copy the game app, it says my computer is not authorized. What am I doing wrong?
I've been struggling with a similar issue myself and just figured it out. Some of my content had been purchased with an older Apple ID that I don't use any more. When I authorized my second computer, I only authorized it for my new Apple ID, not my old one. When I tried to copy my library to the new computer, many songs, apps, etc. reported the error "could not be copied because this computer is not authorized". It drove me crazy because I knew the computer was authorized and much of my library came over just fine.
Finally I selected some of the problem items, selected "Get Info" from the menus, and saw that they were all purchased by my old Apple ID. I then authorized my old Apple ID on my new computer, and all of my files are copying correctly now.
Would be great if the message said something like "...because this computer is not authorized for Apple ID [email protected]" -
Help. I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so the problem is not related to the connection. It happens only when we are trying to access Movies. Very confused. Our AppleTV was working fine until I did the new software update. Now this problem! Help!
re-add the shared lib
check the firewall on the computer -
Why are TV show episides for last three days not showing up for purchase on iTunes?
TV episodes for 10/25 and 10/26 are still not showing up for purchase in iTunes. Am I the only one? The latest episodes that show up are from last Thursday. What gives?
I am also having the same exact problem. Put in a ticket with Apple 2 days ago when I first noticed the problem. No one has contacted me reagarding this, and you can't get anyone on the phone!!! So frustrating!!! I went back and put in a dispute for all episodes that charged me and I was never allowed to watch, some season passes others were single episodes. All in all Apple owes me about $150 as of now. We are an Apple family, love their products, but this is ridiculous!!! Glad I'm not the only frstrated party, hoping there is some resolve. Really would like to get what I paid for!!!!!
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Hi - while attempting to update apps from the "App Store" the message "Cannot connect to the iTunes Store" but am not asked for a password or user id BUT I have no problem connecting to the iTunes store directly.
Thoughts?
Thanks....
MikeSee these previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
I got charge twice for purchasing a itune application, is there any number i can call?
I got charged twice for purchasing a itune application, is there any number I can call?
The iTunes Store does not have phone support. Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards. -
I cannot make a purchase from iTunes store. Error message is: Credit Balance unavailable. Try again later. I use a credit card to make purchases and do not have a Credit Balance. How can I correct this problem?
Might be something you haven't tried here >> iTunes Store: My credit card's security code or zip code does not match my bank's records
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