Cannot reset BB ID password on my device

Hi, i followed the link you posted for the sticky http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467... and I am still not having any luck. I have reset my BB ID account and reset password/security question. I can log on to BB through browser but when i try it on my device, i get an error saying "you can't sign in with a different blackberry ID on this device. Sign in the original BB ID used on this device". When i hit "forgot password" it lets me answer with my new security question but it will not recoqnize the new password. Help.

laylamaus wrote:
i get an error saying "you can't sign in with a different blackberry ID on this device. Sign in the original BB ID used on this device".
This is the key...whatever you did, your BB now thinks that your BBID is no longer the same that is presently integrated to the BB device. The only way to rectify that is to WIPE the BB device, and then sign into your BBID account as part of the initial setup procedure. You will, of course, want to backup your device first.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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