Cannot reset Root password from Leopard installation DVD

User installed Leopard with the Upgrade option, and discovered his administrator user account had been reset to standard, as described in
http://docs.info.apple.com/article.html?artnum=306876
However, when the user tried to follow the instructions for the password reset utility, he discovered that the User account selection pull-down was grayed out. So he cannot select the Root user, or any user account to reset the password.
All user account have been set to standard and there appears to be no Root user.
What next?

Sorry. Wrong forum. Reposting.

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