Cannot reset Satellite P series to factory settings

My computer recetnly got infected with the omiga plus virus.
I tried to reset it with the usual 0 Start switch off and 0 Start switch on but when I select the option to reset I get the message "unable to reset cannot access partition..." or some such thing - any ideas?

Fact is that HDD recovery installation works if notebook has factory settings and nothing is changed. With other words, notebook owner should not change HDD partitions structure, move saved recovery image onto other place on internal HDD or make back-up to external HDD. In such case you will get this message.
Have you done something like this?
Unfortunately there is no way to force HDD recovery image to start properly. all you can do now is to use recovery media (DVD or USB) and install original recovery image again.
I presume you didnt create such media, right?

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