Cannot restore iPhone 6 from a previous Backup

HELP!!!  Very excited this morning to receive my shiny new iPhone 6; non bendy version!  However, what on earth has gone wrong with the restore from Backup process.  I have been a faithful iPhone user now since their first introduction, and upgrading from previous models to the next has always been unbelievably simple.  With the new iPhone 6, I am now approaching my 5th HOUR of trying to set it up from my previous backup, and its still failing.
What is going on, and does anyone have a solution?  Is it a problem with the new phone, or is it a compatibility issue with iTunes / Apps / Music, etc.?
I have managed to get passed the App transfer stage by unplugging and plugging the lightning cable in every time the process froze.  Then it froze again on pictures, so I resolved again by unplugging and plugging back in.  However, now its got to (I think) the stage to restore my Music collection, and the top bar says "Syncing "<phone>" (Step 6 of 6) - Waiting for changes to be applied", and thats it.  Frozen again and will not move on, despite restarting phone and iTunes.  I can also hit the "x" next to the message, and it does stop, but restarting still seems to stall, and I cannot continue.
What do I do???
Mark

Thanks Nick.
I'm on a MAC, so was hoping all would be smooth and straight forward, as per previous phone updates.  I'd already tried the second USB port and then using the new cable out of the box, but no change sadly.  I've even gone as far as moving previous backups from the MobileSync directory and starting completely afresh, but this didn't work either.
Problem with starting as a New Phone is, unless I'm mistaken, I'd lose all of my other stored items - Texts, Notes, Contacts, etc. - which I really need transferred.  Very exasperating!  I don't understand why it's always worked and, since Mr Jobs is no longer there, everything "Apple" seems a bit FLAKEY!!  Or is it me??
Thanks again.

Similar Messages

  • If i delete a backup on my iphone, can i restore it from a previous backup

    if i delete a backup on my iphone, can i restore it from a previous backup

    Yantra wrote:
    if I delete a number on my iphone can they still call me?
    Yep.

  • Find my iPhone keeps erasing my phone after I found it and restored it from a previous backup.  How do I stop it from erasing it over and over again?

    A few days ago I lost my phone while it was in Airplane mode and initiated a remote wipe from Find my iPhone.  I recovered my phone (still in airplane mode) and immediately backed it up.  Once that was done, I took it out of airplane mode and let Find my iPhone wipe it.  After the wipe, I restored it from my previous back up, but every time the phone connects to a cellular network or just to wifi, it gets wiped again.  This occurs even if I have location services and Find my Iphone turned off on the phone!  I tried removing the phone from my device list in Find my iPhone, but that still didn't help.
    The phone currently has IOS 6 on it.  I'm downloading IOS 7 to see if that makes any difference.  Anyone have any ideas in the meantime?

    It is probably still worth while taking it to an Apple store for a possible OOW replacement and let them make the decision, as it was broken before the OP took the back off.
    See note below...

  • HT1766 I am trying to restore my new iphone from a previous backup but itunes is asking for the backup password. But I never had one.

    itunes is asking for a password for the backup that I did not set. I can NOT set up my new iphone and restore it from an old backup. What can I do?

    This message is asking for the password that was added when the backup was first created IF you don't have this passcode you will be unable to restore from this backup.
    Good luck Friend.

  • How to I restore iPhone from tape-based backup?

    Accidentally wrote over the wife's old iPhone 4S with nothing before checking the transfer to new iPhone 6.
    Can I restore her old iPhone from my tape backup system through iTunes?
    Thanks!

    Try this link http://www.notebooksapp.com/retrieve-older-itunes-backups-from-a-backup-disk/
    tt2

  • Should I restore catalogue from a previous backup

    I just managed to crash LR (4.1) big time, resulting in a BSOD and immediate Windows shutdown. I have no idea what triggered this: both LR and my PC are usually very reliable, and in fact my PC has never before blue screened on me. At the time, LR was building a collection.
    I re-booted and checked over my catalogue in LR, focusing on the images I'd been working on prior to the crash (all in the same folder on my HD). I see no obvious corruption with the images I was working on; in fact LR even managed to complete the collection. I allowed it to check the catalogue integrity and it found no issues. However I now have a nagging doubt that perhaps I'm overlooking something... Do you think it might be worth my while to restore from a previous backup, just to be sure no corruption has managed to rear its head in my catalogue, or do you think that, based on the lack of any warning signs, I should be OK?
    This raises another related question: how do you know that a catalogue is corrupted at all? Does LR give you any warning/error message?
    M

    There's no obvious warning signs for a corrupted catalog; no one can tell you check A, B and C to determine if the catalog is corrupted.
    However, there is a sign that it is not corrupted, and that's the integrity check, which apparently passed. I would worry no more about this.
    By the way, I have the occasional blue screen of death crashes, these are not normally caused by Lightroom, but usually hardware or video drivers are the culprit. I have never had problems with my Lightroom catalog when LR was open and the computer crashed.

  • How to restore an iPhone from a previous backup using iTunes

    Hi all, I don't have a question - but merely a story of the solution I found to restore a previous backup from my wife's iPhone 5c that had some problems. Long story short, something got jammed with her Exchange email account settings and she lost all of her contacts and emails. Everything was fine on her work server (accessing the account using Outlook or the web app worked just fine). For whatever reason, this would not be fixed by deleting and recreating the Exchange account on the iPhone for some reason.
    First let me say that this would never have worked if I didn't have a recent, intentional, manual backup of her phone. Moral of the story: plug your phone in to your computer and back up regularly. However, the trouble always seems to arise (much like it did in this case): with an automatic backup overwriting a good file with bad data.
    My last known good backup was on Feb 17th. After that date, something went wrong on the phone. When I connected it to the computer in an effort to restore it from that backup, I was befuddled by the fact that the first thing iTunes does is immediately back up the phone, which automatically overwrites the 'Latest Backup' with today's date (the 20th). I tried restoring the backup thinking to myself that iTunes would fish out the second most recent, but when it was finished I got a restored version of the phone that was broken, not the working copy from the 17th.
    Before starting this process it's important to know what on which date your last good backup completed.
    I should note that in my study I learned that there is a fundamental difference between backing up and syncing. The former handles all the settings and iOS stuff, the latter is all about apps and music (and stuff). This knowledge proved useful later.
    I'm using an iMac with OSX Yosemite 10.10.2, iTunes 12.1.0.50, and a USB backup drive filled daily, courtesy of Time Machine.
    The process looked like this:
    1. Unplug the phone, double tap the home button and quit all the apps, and turn it off. It's probably not necessary to shut it down entirely, but that's what OCD does - it makes you do irrational things.
    2. Quit all the computer's programs, and restart. Again, the wonder of OCD.
    3. Once restarted, don't open iTunes. Mouse up to the 'Go' menu in the Finder top bar. Click on 'Go'. Hold down the 'Option' key and you'll notice the 'Library' submenu magically appears. Click 'Library'.
    4. A Finder > Library window will open. Double click on 'Application Support'. Double click on 'MobileSync'. You should be staring at a Finder window with a folder called 'Backup'. Don't double click it.
    5. From here, launch Time Machine from the Dock or from Mission Control. Ooh and aaahh as the Finder window magically animates itself into file-folder order.
    6. Scan back in time to the date after your last good backup. Click 'Restore'. It will ask you if you want to keep or overwrite the 'Backup' folder. I overwrote mine. It was a 25GB folder, so the Time Machine recovery took a while.
    7. While the recovery was going on, I learned of a way (here) to use the Terminal application (inside Mission Control > Other) to disable the automatic backup function in iTunes. For sake of not mis-copying the Terminal commands and giving you broken code, I suggest you refer to that page - plus, you should give them kudos and share their work because frankly, I'm not smart enough to have written it. Simply copy in the 'disable' command in to Terminal, wait a moment, and a new Terminal command line will pop-up. That means it's done and good. I thought I might get some fireworks, but alas.
    8. With the backups turned off, the phone unplugged, and the Time Machine restore complete, I quit Time Machine and launched iTunes.
    9. I plugged in the phone. It booted up. It then synced, but did not backup (which was perfect). The 'Latest Backup' field thankfully read February 17th. Joy. I clicked 'Restore Backup...' and the process began. The phone successfully recovered and I was elated.
    10. Now recovered and fully functional again (contacts and mail both intact), I again unplugged the phone and then quit iTunes. I returned to the Terminal application, and punched in the other code that causes the automatic backup to resume. I relaunched iTunes, plugged in a different iPhone (to test objectively), and it both synced and backed up. Huzzah.
    To be honest, I won't be following this thread nor replying to questions if any arise. I just thought I should share the solution and thank all of the people who posted stuff along the way that helped me out of a jam. Thank You.
    -- Cedric

    Hi austinflorida,
    Thank you for using Apple Support Communities.
    From your post I understand you want to restore your iOS backups to the new iTunes installation.  Take a look at the information below on how you can accomplish this.
    If you backed your iOS device up to iTunes, back up your devices on the new computer or manually transfer the backups from your old computer. The backups belong in:
    Mac: ~/Library/Application Support/MobileSync/Backup/
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata%and click OK.
    Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Return key.
    Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: To quickly access the AppData folder, move the cursor to the top-right, click on the magnifying glass charm, type %appdata% and press the Return key.
    iTunes: How to move your music to a new computer
    Take care,
    Alex H.

  • Cannot restore iPhone from backup on Windows 7 64-bit PC

    I keep getting this error message when trying to restore my iPhone:
    "itunes could not restore the iphone (phone name) because the backup session failed".
    i have deleted the previous backup, did a manual backup, and still get this message.
    I have an iPhone 3G 8GB and i am using windows 7 64 bit premium. I need some way to backup this phone. i have been all over the forums and find people having similar problems but no solutions.
    Please help and thanks for reading.

    looks like a bios update did the trick. don't know why but im happy.

  • Can I restore my iPhone from a previous backup (Not latest)

    Hi,
    Yesterday I restored my phone to factory settings (Had backed up prior to this) to try and fix a problem with my screen after speaking to an Apple Rep.
    I did this, and didn't restore from back up as I had read on many forums it could of been an issue with something contained in the backup file.
    I restored, screen still not working, so I'd like to restore from my old backup.
    However, naughty iTunes backed up my restored phone yesterday, so I can't access the back up before that.
    Anyone help me?

    Again, iTunes only keeps one normal backup, per device. Any other backups listed are backups created from restore points. These are time/date stamped & are not overwritten.

  • Cannot Restore iPhone from iCloud

    I was having some issues with my storage on my iPhone 5 so i decided to restore my phone from a recent backup on iCloud. I used the reset with erase all content and restarted my iPhone. After the phone restarted, signed into iCloud via a sturdy internet connection and started restoring from my most recent iCloud backup. Three minutes into restoring the settings the process halts and a message appears "cannot restore from backup." I have tried restoring from the two other previous backups on iCloud and neither work, they all have the same response.
    Eventually I had to restore from iTunes which has a back up from last fall. This is unacceptable.
    What do I need to do in order to backup my device from my most recent back up on iCloud?

    Does your iPhone 5 IOS is later than iPhone 6 IOS?
    If true, you need to update your iPhone 6 before you can restore from your backup.
    If not, is iPhone 6 connected to power supply?

  • How do I back up my iPhone from a previous backup on the iPhone itself rather than using my computer iTunes?

    On the iPhone, it states that it was backed up yesterday and I would like to restore my iPhone back to this.
    However, when I connect my phone to the computer and it asks me which backup I would like to choose, the last one available to me is in 2012, which is not suitable.
    Is it possible to restore my phone to the backup that is on my phone or are the options that are available to me on my comptuter the only choices?
    How it happened was that I bought a new iPhone and my old one has recently been given to a friend, who has since bought it a sim.
    Before parting with this old iPhone, I did not check it was restored to factory settings and all of my information was still on it, including my contacts and the same apple ID.
    When the new sim was put into the old iPhone, the friends contacts were imported and mine have since disappeared, from both the old iPhone and the one I am currently using.
    Although the contacts that have been added to my old iPhone are on mine too, meaning mine are no longer on my old iPhone or my current one.
    I really could do with my contacts back considering they are of importance, yet I have no idea how to go about getting them back, is there any chance anyone knows how I could restore my phone to a recent backup without connecting it to my computers itunes?
    Thanks.

    Your entire second paragraph is so confusing I am going to ignore it.
    But I may be able to answer your first and third paragraphs, which seem to address the same question.
    I wonder where your iPhone states it was backed up yesterday.  I am going to assume that you see this under Settings > iCloud > Storage & Backup.
    If that is true, then the backup from yesterday is in iCloud.  The one and only way to restore an iCloud backup is to do this on your iPhone:
    Settings > General > Reset > Erase All Content and Settings
    That will cause your iPhone to begin a setup process.  As part of that process, assuming you enter the same Apple ID you used when you created the iCloud backup, you will be offered the opportunity to restore from it.

  • Why can I not restore iphone from a specific backup?

    I backed up my iphone a few hours ago (making it my most recent backup), and now I am trying to restore another iphone with that same backup file. I can see it in my preferences/devices on iTunes, but when I choose "restore from backup" I do not get that specific backup file as an option to restore with.
    How do I restore my iphone to that certain backup?

    Do you have a smaller capacity micro SD card to try? I seem to remember from past posts that users were having problems with cards larger than 32GB, however, Apple's page doesn't mention this.
    Using The iPad Camera Connection Kit
    http://support.apple.com/kb/HT4101
    What format are the pics - jpg or raw?
     Cheers, Tom

  • I got a replacement ipad. how do I restore it from a previous backup on icloud?

    I am trying to restore a previous backup on icloud from a previous ipad2 (that got dropped and shattered). How do I do this? It is not letting me select the backup to restore. I had to upgrade the iOS from 6.0 to 6.1.3. Any help is appreciated.

    Are you sure you have a backup in icloud? It wont let you select one until after the restore has been started.
    Once you go though the setup process during the restore, it will prompt you for your apple id, it has to be the same one that's assciated with the icloud backup.
    How to back up and restore (iCloud and iTunes)
    http://support.apple.com/kb/HT1766

  • Restored iPhone to a previous backup, but new photos now deleted

    Yesterday I synced my iPhone 5c w iTunes, then it went behind my back and restored my phone to a backup from April - and erased all my new photos. I was releived to see a backup from yesterday - but it seems to be a backup from AFTER the restoration, so it's a copy of the April backup! How idiodic! So it seems there is no real backup from last night of my photos, and stupidly I never signed into my apple ID on my phone, so iCloud doesn't have my photos.
    Can iTunes really do something as stupid as restoring then backing up?
    Are all of my photos really gone forever?

    I guess you updated your iPhone using iTunes, which means everything on it got deleted before the new iOS got installed. This is the normal procedure, as you are supposed to choose "restore from backup" in the setup assistant. If you should have chosen "set up as new device" and tried to restore from a backup afterwards, your old backup might have already been overwritten by a current backup of your now empty phone.
    If you have automatic sync enabled in iTunes, it automatically checks the serial of a connected iPhone and compares it to the existing backups. If it finds a match, it does not create a new backup, but instead updates the existing one. If it wouldn't do this, your hard drive would be full in no time.

  • HT4946 Can I restore my iphone from a previous backup and how?  Thank you.

    Whilst downloading the latest version 6.0.1, my computer advised me I had insufficient space and could not complete the sync, however it erased my phone content and backed-up this, so when I went to restore my phone it had nothing to restore.  Can I use a previous back-up (I did one about 2 weeks earlier) so restore my contacts, calenders etc.

    Again, iTunes only keeps one normal backup, per device. Any other backups listed are backups created from restore points. These are time/date stamped & are not overwritten.

  • Cannot restore iPhone from iCloud - takes hours then loses connection

    Hey Guys,
    I had to restore my iphone as it was doing weird things.
    Long story short, when I try and restore from icloud it say it will take 6 hours or so (on other occasions it has said 15) and then about 3 hours in it says lost connection.
    This is INCREDIBLY frustrating!
    I have a solid internet connection  that although not super speedy, at 5MBPS it should be enough to download the data. I am stuck!
    I have a backup I just cant get to the thing!
    Any ideas on what else to try>?
    There is no way of contacting icloud support unless I want to pay an incidient fee which is pretty rubbish in my eyes!

    Your information could've been stored on someone else's iCloud account, therefore you  have to set up as a new phone.

Maybe you are looking for

  • Using a field hierarchy for selecting checkboxes?

    I have a bunch of checkboxes in a PDF that are dynamically added to the PDF during its creation process. Each checkbox is a cell in a table, and I do not know the number of rows or columns that will be in the PDF beforehand. What we are trying to do

  • Pictures not taken - (or not captured)

    I took several pictures, I swear I did, but they are nowhere to be found.  Not camera roll, not photo stream, nor any album, not even in deleted. I thought I was crazy, but my wife said she had the same thing happen yesterday on her phone. Both 5S wi

  • Problem with uploading video to my ipod nano 5g

    I tried to upload video on my iPod though itunes, but when i am doing it, itunes is not responding for a while and then shows an error: ""The iPod "iPod Artur" cannot be synced. The required folder cannot be found". What should i do to upload video o

  • Setting up a G5 as a server

    Hello this is quite a broad question, my knowledge is very limited so please be patient if you have the time. In the studio there are 14 computers, a mixture of eMacs, iMac G5's and a Power mac G5. There are all networked wirelessly. We want to set a

  • Missing option with my SDK kit.

    i am trying to follow a long with the instructions to make applications. but i am missing the "class action" and "class options".......... help.... -_-