Cannot restore iPhone (after update) error 1013

As I tried to update my iPhone3GS to 4.3, I get a message that says "the iphone could not be updated. an unknown error occurred (1013)"
Obviously, all the data got erased, and on connecting the iPhone again to iTunes, the message appears stating that the iPhone is in recovery mode and needs to be restored. And this is where the main problem lies- I tried to restore the phone and I get the same message "the iphone could not be restored. an unknown error occured (1013)"
I have tried everything possible- used another laptop, used another itunes account, tried the solutions from the support page; but nothing! I am left with is the iTunes logo on my phone. I don't care about the software update, I just want the phone to work! PLEASE HELP!

This is happening to me too. I am so incredibly frustrated! Monday is a wild business day for me and all my conferencing info is in my phone! I can't even turn it on.
My error message is (6), and I've tried using three different computers so far. I just keep getting the message my phone can't be restored.

Similar Messages

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    See Network connection or download errors
    Error 1479: This error occurs when trying to contact Apple for an update or restore. Quit iTunes, disconnect from USB, restart the iOS device, reconnect the device to the computer, then launch iTunes and attempt to update or restore again.
    Error 1639: See this article for resolution.
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    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
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  • ITunes keep saying restoring iPhone after updating to iOS 5

    I have just upgraded my iPhone 4 to iOS 5. After updating, my iTunes keep saying restoring iPhone apps. Now I can use my iPhone but without my previous apps. I have also tried closing iTunes and open it again but it still says restoring iPhone apps as soon as it detact my iPhone. Does anyone knows how to solve this problem? By the way, I am using Windows.

    I had the same issue with my iPad. The iPad itself thought it was fully updated (had taken me to the iCloud set up etc) but iTunes insisted it was still restoring apps. I closed down iTunes each time via the task manager.
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    There are several possibilites:
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    You have a redirect in your hosts file for gs.apple.com. Open the hosts file and delete any lines that contain gs.apple.com. For the location of the hosts file, on a Mac it's /etc/hosts, on Windows it's c:\windows\system32\drivers\etc\hosts.
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  • Restoring iphone after updating to ios 7.0.4

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    I would try restoring to factory settings first. You won't lose anything since you have a backup file and you don't have many other options left to you.

  • Do I have to pay for dysfuncional Iphone after update (error 3)?

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    Apple has some suggestions here:
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  • Cannot restore iPhone 3GS unknown error occurred (40)

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    Hello,
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    Hi elchico4
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  • Why i cannot restore back after software update?, why i cannot restore back after software update?, why i cannot restore back after software update?

    Why i cannot restore back after update software?

    What does "restore back" mean?
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  • Unable to restore backup after updating iphone 4, because "not enough free space"

    I updated my iphone 4 to v7 via itunes (v12), and in doing so, my camera roll was erased as were most of my calendar events.  I am trying to restore the backup that I created just before updating, but I get an error message in itunes that says "itunes could not restore the iphone" because "not enough free space".  There is 2.5gb free on my iphone, and I created the backup just before updating so there should be plenty of room.  Does anyone know how to get the iphone to restore and/or how to put my pics & calendar back?  itunes hangs up at the end while syncing too...

    hello again, don't post twice the same question, it won't be answered faster.
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  • HT4623 My ipad mini went to restore mode  after updating. when i try to restore downloading software gives error

    My ipad mini went to restore mode  after updating. when i try to restore downloading software gives error

    iPad: Basic troubleshooting
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    http://support.apple.com/kb/TS1275
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    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

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    See:
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