Cannot restore iPod Touch 2G - stuck on "operation 28" case #108375671
iPod Touch 2G with 8GB, got it from Apple Store last week.
I tried restore on 3 different computers - 2 laptops and 1 desktop, running XP SP2 and Vista. Resintalled iTunes(latest version) and Apple Mobile Device drivers a few times. Also created new accounts to restore. None of these works.
Most of the time iTune stuck on the "Waiting for iPod..." screen. Checked the iPodUpdater.log and found the restore process stuck on "operation 28 progress -1" forever. Operations 4, 42, 5, 6, 7, 8, 9, 3, and then 4 seems to be successful. iTune was also able to read the SerialNubmer and Hardware model.
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
....the last message repeats forever until the IPT is unplugged.
A few times, iTunes will report an "unknown error (6)". Checked the iPodUpdater.log and found the following
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
2008-10-15 14:34:33.454 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 11 progress -1
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: device returned status 6
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]:
==== device restore output ====
lags: 00000000
AppleBCM4325::start()
AppleBCM4325::initHardware(): BCM4325 revision D0
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
read new style signature 0x43313131 (line:281)
[FTL:MSG] VSVFL Register [OK]
[FTL:MSG] VFL Init [OK]
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
[FTL:MSG] VFL_Open [OK]
[FTL:MSG] YAFTL Register [OK]
AppleMultitouchZ2SPI: detected HBPP. driver will be kept alive
AppleMultitouchZ2SPI: enabled power, scheduled bootloading
[FTL:MSG] FTL_Open [OK]
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
BCM4325 Firmware Version: wl0: Sep 1 2008 14:42:30 version 4.173.4.0
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
AppleBCM4325::initFirmware(): successful initialization
AppleBCM4325::setPowerStateGated() : Powering On
AppleBCM4325: Ethernet address 00:22:41:c2:18:6a
AppleMultitouchZ2SPI: downloaded 128 bytes of prox calibration data ("built-in")
AppleMultitouchZ2SPI: downloaded 256 bytes of calibration data ("built-in")
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleMultitouchZ2SPI: downloaded 48612 bytes of firmware data ("0x0051.bin") in 150ms.
unable to find baseband service
unable to get device IMEI
AppleSynopsysOTG2 - Configuration: PTP
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 - Configuration: iPod USB Interface
AppleSynopsysOTG2 Interface: USBAudioControl
AppleSynopsysOTG2 Interface: USBAudioStreaming
AppleSynopsysOTG2 Interface: IapOverUsbHid
AppleSynopsysOTG2 - Configuration: PTP + Apple Mobile Device
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 Interface: AppleUSBMux
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioControl
IOAccessoryPortUSB::start
AppleSynopsysOTG2::gated_registerFunction Register function IapOverUsbHid
virtual bool AppleUSBDeviceMux::start(IOService*) build: Aug 10 2008 22:34:20
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioStreaming
init_waste
AppleSynopsysOTG2::gated_registerFunction Register function AppleUSBMux
unrecognized key 'SavedDebugInfo' in value query
unable to open plist: No such file or directory
entering waitfor_storagedevice
entering createfilesystempartitions
MKCFWriteMedia failed: 6
==== end of device restore output ====
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: Restore failed (result = 6)
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: _AMRestoreModeDeviceFinalize: 01E4B520
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEIBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.313 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again, serial: CPID:8720 CPRV:10 CPFM:03 SCEP:01 BDID:00 ECID:00000279DC1535F7 SRNM:[1A8370HM201]
2008-10-15 14:34:37.329 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:ccc]: iTunes: SCEP 1
2008-10-15 14:34:38.970 iTunes.exe[2620:ccc]: iTunes: Restore error 6
Looks like this one passed "Operation 28" but failed on "Operation 11".
There is always an error message on the file "device_map.txt" - which it does not exists
Contacted Apple Care and talked to 2nd line support. 2nd line support said they don't know how to interpret the log file. The log file can only be interpreted by the engineer.
Apple Engineer: is this a hardware problem?
Hey Ghost Shell,
This article provides general tips that may resolve the issue.
http://support.apple.com/kb/TS1275
Make sure the iPod is directly connected to a high-speed USB port on the PC and not plugged into a hub, monitor, or keyboard. You can also disconnect any other USB devices, other than the keyboard and mouse.
Try putting the iPod into recovery mode again and restoring as described here: http://support.apple.com/kb/HT1808
If the issue persists after trying the tips above, the iPod may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
You can also request repair online here: https://selfsolve.apple.com/GetWarranty.do
Jason
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5 If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
The sleep button on my ipod touch is stuck down. i cannot turn on or charge. any ideas?
the sleep button on my ipod touch is stuck down and i cannot turn it on or charge it. any ideas?
You will need to get that serviced.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
My iPod touch is stuck in restore, if i rebute iTunes will it delete all my stuff on iTunes?
my iPod touch is stuck in restore, if i rebute iTunes will it delete all my stuff on iTunes?
WELL U SHOULD CHECK UR ACCOUNT PURCHASE IT GOAS UP TO TO 2 COMPUTERS AND IF THAT DOESN'T WORK U SHOULD CALL UP APPLE {THEY COULD HELP U } P.S DON'T EVER PULL OUT UR PLUG WHILE UPDATING UR IPOD IT WILL SCREW U IT HAPPENED TO ME RECENTLY
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ok - my ipod touch is stuck on the itunes screen. Have tried shutting it off, plugging it into my windows computer, and it does recognize that it's there. it goes to restore mode, then immediately goes to restore and update. then back to restore mode, then an error message. don't know where to go from here, any suggestions?
Try here:
iOS: Not responding or does not turn on
iPod touch: Hardware troubleshooting -
my ipod touch is stuck on the restore picture and when i try and sync it to itunes i cant sync to itunes because i have a password on my ipod touch and i cant get to the main screen so how do i reset my ipod ?
Connecting in recovery mode will help: http://support.apple.com/kb/HT1808
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My iPod touch is stuck in recovery mode, but when I connect it to my computer to restore it, my computer does not recognize it. It does not appear as a device in my iTunes. What can I do to restore it/make my computer recognize it?
DId it successfully connect to this computer before?
Try:
iOS: Device not recognized in iTunes for Windows
or
V
Also try placing the iPod in DFU mode and then try restoring
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X -
My ipod touch is stuck up at Apple Logo, I have tried to update and restore through ITunes but no use, It stuck up again at Apple Logo with no Error, after restoring ITunes showes your ipod is restore but still apple logo won't go, Due to new Laptop, I do not have any backup, therefore i have tried to select new Ipod touch and goes through step by step procedure but no use, Please help what to do?
i tried reseting my ipod today and had a similar problem... it wont be recognized by itunes, the only thing i havent tried is putting it into DFU mode, or the state that it is in when u recieve it telling u to connect it to itunes.i recommend putting it into DFU mode. http://www.youtube.com/watch?v=34v8HMC9B98 this should better explain it. if i find another way, ill keep u updated
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My iPod touch got stuck on fast forward on the sound and I can't get it back to normal. How do I restore normal speed sound?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I need to update my ipod touch to the latest operating system as some of th newer apps will not work on IOS 5.1.1. However when I check for new updates my device is telling me that I have the latest version so I am unable to update to IOS 8. I also have an iphone 5 and do not have a problem updating this to the latest IOS. Can someone please help me?
Which version of the iPod touch do you have? I don't have it any more, but I had an iPod touch 4th generation and was unable to update that to the latest version of iOS.:
Identifying iPod models - Apple Support -
My iPod Touch is stuck in DFU Mode
Hi,
My Third Generation iPod Touch is stuck in DFU Mode (Completely Black Screen) and I cannot exit it as I have a broken Sleep/Wake button on the iPod. Even worse, iTunes will not see the device so I can restore it.
The only thing that I can think of is to wait until it's battery has completely drained and then restore it.
Please help me!Try placing the iPod in recovery mode using one of these programs and then restoring:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too -
my ipod touch is stuck on the apple logo and after a while a white screen comes up and it restarts and the same thing all over agan. this happened to me before and after a while it turns on but why does it keep on doing this?
Try connecting the iPod Touch to your computer and restore it. http://support.apple.com/kb/HT1414
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