Cannot restore my device

I had to do a security swipe because my device would not update. Before doing this, i did a full backup which completed successfully. now that is done and i need to restore my data, i am getting this message: "There are no items available to transfer" However the backup file is 2.07GB. Also custom restore or full restore does not make any difference.

There is no supported way to down level iOS , cannot be done
is iPhone hacked ? if so you cannot get help from Apple or this Forum

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HT201210 cannot restore my device isn't eligible for the requested build?

Im trying to downgrade from 6.1.3 to 6.1.2 on iPhone 3GS because I have a restore loop error.
The message that I got when I tried to force restore with 6.1.2 is that my device is not eligible for the requested loop.
Please help

There is no supported way to down level iOS , cannot be done
is iPhone hacked ? if so you cannot get help from Apple or this Forum

Cannot restore any device in iTunes, stuck on preparing for restore

I've tried restoring 2 iPhones using iTunes in windows 7, neither have worked
What I do is entering the restore mode (where I press on the lock and home buttons together...), connect to computer, iTunes identifies the device, extracts software, connects to apple, but gets stuck on preparing iPhone for restore.
I've tried restarting my computer
removing and reinstalling iTunes: http://support.apple.com/kb/HT1925
turned off Windows firewall
but nothing worked!
checked hosts files and it has nothing about apple
I only can remember error 2005, which pops up after I disconnect the iPhone
So, I tried to restore using another computer and it worked like a charm!
I need to fix iTunes in my computer, please help.
Thanks.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201210 I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found. How can I resolve this?

I'm trying to restore my iPhone, but get an error message 'the iPhone cannot be restored, the device cannot be found. How can I resolve this?

iOS: Unable to update or restore

Cannot restore ANY iOS device or version from my Macbook pro.

This seems to be a problem just with my MacBook Pro. But I have iTunes 10 and I cannot restore ANY of my iOS devices. iPad/iPhone restores alwasys freeze at the same two thirds location. It is also idependant of iOS version. I have tried a few versions and alwasy the same problem.
I am forced to force quit and do the restores on an alternate machine which works perfectly. What is wrong?
And yes, I have fixed permissions >:(

I've the same problem.
You have solved?
g

Even though iOS cannot restore backups of newer devices, can it restore data from an older device using 7.1.2 to a newer device using iOS8

iPhone 4s 16GB running iOS 7.1.2. Even though iOS cannot restore backups of newer devices, can it restore data from an older device using 7.1.2 to a newer device using iOS8

Hi ,
Welcome to the Apple Support Communities!
I understand that you cannot use your Wi-Fi after the latest update to your iPhone 4s. I know you have already done some great troubleshooting by restoring with iTunes but the Wi-Fi becomes unavailable very quickly after you set it up. Go ahead and set up the iPhone so you can get into the Setting and then follow the steps provided in the attached article.
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Resolution
Follow these steps to resolve the issue:
Restart your iOS device.
Make sure that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If you complete all of these steps and still are not able to access the Wi-Fi, it may be necessary to follow the link at the bottom of the page and contact Apple Support.
Have a great day,
-Joe

Connect to iTunes my disable iPhone to restore but the computer cannot detect my device due to network settings pls helpw

mu iPhone was disabled I followed the instruction On how to restore but the computer cannot detect my device due to network settings problem . is there anybody can Help .

iOS: Device not recognized in iTunes for Windows

HT4623 hi there! i'm trying to update my iphone 4 !but my pc saying (could not be restored)the device cannot be found.

Hi there! im trying to update my iphone 4! but my pc saying (clinton's iphone could not be restored&the device cannot be found)..

Device Not Recognised
For PC > http://support.apple.com/kb/TS1538
Also... See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work.

Usb device not recognized...cannot restore or access drive on two computers

I cannot restore my ipod on two different computers and I am receiving the "cannot recognize" error message on both. Do I have a hardware damage issue? Replacing or updating the usbstor does nothing to alleviate the problem and when I attempt to restore i am told to plug in an ipod to restore...it doesn't recognize..if I plug into the 2nd computer's firewire, there are issues too..the ipod appears as an external and I can copy paste etc. but itunes won't recognize it...

Ah! Thank god, I was 10 minutes away from reformatting my computer because of this stupid problem! But hey, I got a question, this iPod nano is my second because my old one broke, but I had the warranty on my first one so I got a new one for... well, not as much as it would be without it. Is the replacement free? Aside from shipping+handling and if not, do you need the warranty to reduce the price?

Cannot Restore Device without Password. Forgot password.

My son forgot his password.
I'm trying to restore the device, but it's telling me to turn off "Find my iPhone" before I can restore.
Tough to do when I can't turn on/ open his ipad without knowing the password.
Please help.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTunes and plug (very important)
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note: Data will be lost

Nightmare after 10.2.1.573 update (device 'coma', factory reset, cannot restore via blackberry link) (on Etisalat)

3 days ago, I updated my Q10 as prompted to the newest software (I'm in the UAE and use etisalat)
Following the update, I rebooted the phone and was faced with the dreaded blackberry 'coma' - where it reboots but then hangs at 99% or 100%
Reading some advice, I let it sit for 2 days at 100% to see if it would eventually resolved - it didn't. Battery pulls and resets etc also ineffective
I plugged it into my computer and was able to back it up via the blackberry link software. I then did a factory reset and installed the latest software (10.2.1.573, my OS version is 10.2.1.1925
The phone now boots up fine and syncs with BBerry link - but it will not restore the device. The error message I get is "restore did not complete. There could have been a problem with the device or connection during the restore. Verify that the device is turned on or connected" Rebooting the computer, reinstalling link etc, does not work, neither does only reloading part of the data.
Can anybody help, I am desperate, and currently have no way to restore and of my media or contacts!! (my plan with etisalat does not suppost blackberry protect so I don't have that) Is it true that this is a known problem with blackberry link?
I've heard of people having issues when then they use new leaked updates and then have to downgrade, because BlackBerry Link will not let you restore a backup from an OS that was made on a higher OS version. However this is not the case here - the backup file was made BEFORE the upgrade so will the the same or lower version of OS

I have the same exact problem with my Q5 I went to many phone shops but no luck ,im trying things my self I any thing worked I will let you know and please if you have a solution share it with us . I know how does it feel.
Good luck

IPhone 4s stuck in Recovery Mode. CANNOT Restore. Help!

I need help getting my iPhone out of recovery mode. All that the screen shows is a black background, the white charger, and an arrow pointing at the iTunes icon. When I plugged the charging cable into my computer to recharge my phone's battery -- it had gotten below 10% before the screen changed to this -- iTunes tells me that I need to restore my iPhone.
Here's the problem. Although my back up is pretty much up to date -- I backed up yesterday -- this afternoon, I was at a sports event my company held, with more than 300 participants, all children. I took more than 100 (possibly 200) photos of the children at the request of the company president, to use on the company's web site and social media accounts (I am the company's webmaster). My phone battery died (the Apple logo came up, and then the screen went blank) as the last of the award winners was on the podium (it happened to be my son, so a friend snapped his photo). When I got into the car, I plugged the phone in, and all I got was the low battery icon. When I got home and plugged the phone into the AC base, the charger/iTunes graphics came up. I thought it odd that iTunes was being requested, so I took the phone and the cable and plugged into my laptop... where I was informed of the need to restore the phone.
I CANNOT restore. I CANNOT lose those photos. I already showed them to my boss (my NEW boss... I only got hired last week!) and she was very excited about how great they'll look online. The site is sorely lacking in photos of our children's events. I cannot restore because it will go back to what I had yesterday... and I need these photos!
How can I NOT restore? Please don't suggest my purchasing some software package. The reason I got this job is because I don't have any income and I can't afford $70 software or the time. If the phone must be restored, then I most definitely will need help in attempting to recover the lost data (the photos!). Please, please help... I just spent the last four hours taking these photos and I cannot afford to lose them! Regardless of what it says here under Product, I hae an iPhone 4s and it is running the most up to date iOS, whatever number that is at this point in time. Thank you in advance for your help!

It is unfortuante that this happened. However, the iPhone will have to be restored. There is no option other than maybe some third party software, if there was another option, you would know already.
You could restore it and see if you had iCloud photostream on. It stores photos you take for up to thirty days. If it was enabled, restore your device and turn it on in settings -> icloud and those photos will show up no problem.
If you did not, it is a possibility that something like dropbox was performing backups of those photos.
I am really sorry this happened to you with the new job and everything, but a restore is unfortunately required as your iPhone has already lost this data anyway.
http://support.apple.com/kb/HT4486

After upgrading to ios 8.1.1 my ipad 4 camera doesnt work i just got blank screen, but i still can use it for facetime, i supposed after upgrading to ios 8.1.2 it will fix but it doesnt work. i cannot restore to ios 7. hopefully, any suggestion to co

after upgrading to ios 8.1.1 my ipad 4 camera doesnt work i just got blank screen, but i still can use it for facetime, i supposed after upgrading to ios 8.1.2 it will fix but it doesnt work. i cannot restore to ios 7. hopefully, any suggestion to correct it? thank you

Hello pichastos,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your camera is displaying a black screen, please follow the information outlined below.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H.

I upgraded my iPod Touch 4th Gen yesterday. Now it won't play music, which is the main thing I use it for. Over 11,000 songs [it's a 64GB model] -- will I actually have to restore the device and re-add all that music?

I upgraded my iPod Touch 4th Gen yesterday. Now it won't play music, which is the main thing I use it for. Over 11,000 songs [it's a 64GB model] -- will I actually have to restore the device and re-add all that music?
[Music files are still there, and I can play them on my computer directly from the iPod [just one track at a time] but not in the usual way, through headphones.]
On the Summary page of iTunes for the iPod, it shows 50-plus gigabytes of "Other" content and no music, which was not previously the case. I assume this is related to the problem.
I can bring up individual tracks on the iPod and see cover art, but cannot play the music.

iCloud is free, iTunes match is $25 a year.
I had the same problem and when I went to Settings I had 0 songs, even though they were obviously still there since I only had 15GB free on my 64GB device.
I decided to do a complete reset/restore of my 4th gen iPod Touch, Bad move! I've been messing with it for hours, and it simply won't restore--it keeps hanging on a black screen with an Apple logo and a progress bar at about 10%, sometimes it goes completely blank and tries again, with the same result. (I've posted my question/plea for help here: https://discussions.apple.com/message/19735862 )
I'm ready to bang my head against the wall! I can put the device in recovery mode, connect to iTunes on my computer, and get it back to the setup screen, but when I go through the process again and try to do an iCloud backup I get the same reset/restore loop.
I could start from scratch, but I really, really, really don't want to go through all of my hundreds of apps, reinstall them one by one, etc. etc. etc.
I thought that once I started using iCloud, I didn't need to sync with iTunes anymore--guess I was wrong.

Cannot restore my iPod touch 3g "Software for this iPhone is not currently"

Hello,
II have a big problem, I cannot restore my iPod touch.
I cannot get anything to show on the screen, it seems stuck in DFU mode. When I connect it to my pc, iTunes show this message "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes".
"Check for update" is grayed. Capacity/serial/Software show N/A.
iTunes detects it as an iPhone but it's an iPod touch.
I tried 2 different computers.
I tried to download firmware and shift restore them, tried many, none work, telling it is not compatible.
When I click restore simply, it show this message "Software for this iPhone is not currently available".
I tried different ipod cable too, no luck.
The only way I can see something on the screen is with greenpoison (note that before this, I never tried nor wanted to jailbreak, but I tried a lot of things since 2 days including this, but no luck), so with green poison, I can get the iTunes + cable logo on the screen, but it won't restore either.
my iPod is just 1 year old, and 32gb, I'm rly frustrated and sad about all this :S, I tried lot of things, searched a lot, nothing work.
This happened when I came back from the gym, in my car, the iPod would not turn on, I tried again at home, and after some home/power, it turned on, I took a shower and when I came back, it was the same problem but since, it never turned on again.
Any help would be rly appreciated, thanks.

If its stuck in DFU mode, just hold the Power/Sleep button and the Home button until the device resets. If your unable to access the springboard, you might need to RECOVER your iPod Touch using the Recovery method, not DFU mode.
Here are few links you should check out:
http://support.apple.com/kb/TS1456
http://support.apple.com/kb/ht180
iTunes detects it as an iPhone but it's an iPod touch.
The iPhone and iPod Touch is very similar, except the iPod Touch doesn't have phone capabilities.
The only way I can see something on the screen is with greenpoison (note that before this, I never tried nor wanted to jailbreak, but I tried a lot of things since 2 days including this, but no luck), so with green poison, I can get the iTunes + cable logo on the screen, but it won't restore either.
my iPod is just 1 year old
If you never Jailbroken, then why is greenpois0n installed? Did you buy this from a previous owner?

Cannot restore my device

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