Cannot Run, Uninstall or Reinstall Palm Desktop for Palm M500 on Windows XP

I have a Palm M500 and Windows XP Home Edition with service pack 3 installed. Palm deskop was working smoothly, but now every time I try to run Palm Desktop I get the following error message: "Windows Installer: the feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'Palm Desktop.msi' in the box below." The box below says "C:\DOCUME~1\user\LOCALS~1\is33\1".I tried to uninstall Palm and I get the same message and Palm does not uninstall. I downloaded from Palm Support downloads the PalmDesktopWin414EN update and tried to install it and I get the same error message so I cannot install it. Please Help !!!
Post relates to: Palm m500
Post relates to: Palm m500

Hello DiegoK and welcome to the forums......
I would try going into safe mode and following the instructions below.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done,
you will need to delete some registry keysfrom your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember.
In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install,
and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.

Similar Messages

Palm desktop for Zire 72 with Windows Vista, 32 bit

I've tried the version 4.1.4e offered on the website, it is not working, though one page on the site seemed to omit that it would work for Vista. What is strange is that it was working on my system just fine until a month ago. I've uninstalled what I had, reinstalled, and still nothing. Need help now! Thanks.
Post relates to: Zire 72

Hello godsey and welcome to the Palm forums.
Palm Desktop 4.1.4e should work on Vista, but in my opinion, Vista is still a bit quarky. I moved up to Palm Desktop 6.2 on my Vista box. The Zire 72 has the newer Palm PIM applications so it will sync to PDT 6.2. If you are still having trouble, you might want to try the upgrade. (I would encourage you to export your data from Palm Desktop 4.x before upgrading. The upgrade process converts your data and there is no going backwards without a prior data backup.)
Also, before downloading and installing Palm Desktop 6.2, make sure you read and understand the differences between Palm Desktop 4.x and 6.x. There are some changes, and in Palm Desktop 6.2 by ACCESS for Windows there are some features that have been taken away.
Alan G
Post relates to: Treo 755p (Sprint)

All of a sudden ALL of my Adobe programs stopped working, cannot open, uninstall or reinstall. DW, PS, PE etc. That has brought my productivity to a halt!

All of a sudden ALL of my Adobe programs stopped working, cannot open, uninstall or reinstall. DW, PS, PE etc. That has brought my productivity to a halt!

You mean Creative Suite 3?
Windows 7 (32-bit)?
Possibly Related Help Articles:
Error "Problems occurred during installation" | CS3
Error "Licensing has stopped working" | Windows
Nancy O.

Need palm desktop for Mac OSX but don't have serial number

A couple of months ago i posted asking for a download to get palm desktop for windows xp, since i couldn't use the download page due to the fact that the serial number on my visor deluxe is missing (garage sale, whaddya expect?). I'm glad you guys were able to help, but guess what, i've switched to mac, so it's back to square one.
Could someone please post a direct link to the Palm Desktop for Mac installer?
much appreciated.
Post relates to: Visor Deluxe

Hi Zonglars,
http://www.palm.com/us/support/macintosh/mac_desktop.html
Enjoy!
Post relates to: None

Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?

Can someone please make suggestions which would correct the following issues?
1) When printing an Address Book from my Mac, the information in the "title" field prints twice. (I have checked my Preferences settings & reviewed how I have entered the information, etc. and everything is in order; also, an Address CARD DOES print correctly --- and --- after syncing to my T3 and then to my husband's PC, an Address Book prints correctly from the PC.)
2) After I have synced the Address Book from my Mac to my T3, the "zip code" entries appear BEFORE the "city" entries on the T3. (The zip codes appear correctly on my Mac and print out correctly.)
3) After I have synced the Address Book from my Mac to my T3, the "contacts" all appear in BLACK on my T3. Is there any way to show the different "contact categories" in COLOR on the T3 as they were originally entered in my Palm Desktop for Mac?
Post relates to: Tungsten T3

I Use Windows And Cant Help Sorry
-------------- Original message --------------
Answer Request
Dear joeweather45,
HAR asked a question that matches your expertise. Please respond to this question by directly replying to this email or by clicking the link below.
Question Subject: Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?
Question Details: Can someone please make suggestions which would correct the following issues?
1) When printing an Address Book from my Mac, the information in the 'title' field prints twice. (I have checked my Preferences settings & reviewed how I have entered the information, etc. and everything is in order; also, an Address CARD DOES print correctly --- and --- after syncing to my T3 and then to my husband's PC, an Address Book prints correctly from the PC.)
2) After I have synced the Address Book from my Mac to my T3, the 'zip code' entries appear BEFORE the 'city' entries on the T3. (The zip codes appear correctly on my Mac and print out correctly.)
3) After I have synced the Address Book from my Mac to my T3, the 'contacts' all appear in BLACK on my T3. Is there any way to show the different 'contact categories' in COLOR on the T3 as they were originally entered in my Palm Desktop for Mac?
Device Name: Tungsten T3
Desktop Computer Operating System: Mac OS 10.3.x
Desktop computer brand and model number: Mac PowerBook G4
Desktop Personal Information Manager: Palm Desktop 4.2.1 Mac
How is your device connected to your computer: USB
Type of help question: Troubleshooting
Your expertise is valued. Thanks in advance for your response!
Need more information before responding to this question? Send a Request for Clarification to the question asker, entering any necessary details in the body of the email.
Unable to answer this question? Click one of the links below and enter any necessary details in the body of the email. The reason and details you enter will be sent to the question asker.
Busy | Inappropriate | Answered | Other
Thank you for taking the time to send this notification. Your participation is valued and we look forward to your continued involvement.
Sincerely,
The palmOne Help Forums Team

How to reinstall Palm desktop for Windows without losing all my desktop data

I use a Palm T|X and Windows XP Pro. I was using Palm Desktop 4.x but decided to upgrade to the latest version. 6.2.2. I have had a lot of problems since then, HotSync does not work properly with CalorieKing and Palm Desktop complains about "switching users" each time I try to open Contacts.
I want to uninstall Palm Desktop 6.x and reinstall Palm Desktop 4.x. I know that my data will be safe if after the new install I tell HotSYnc to have the handheld overright the deaktop. However, what about the programs? Will they also get transferred from the Palm back to the desktop? Will the conduits be set up correctly for Documents to Go, CalorieKing and my other applications, or will I have to reinstall them?
Post relates to:

The programs are still in place, but how does the "new" copy of Palm desktop know they are there? Also, there are copies of the programs that are installed only on the Palm but not the Windows machines in one of the Palm desktop folders that use used to restore data to the Palm T|X. How do I save that data, without having to install all those programs yet again, even though they already exist on the palm?.
Post relates to:

Palm Desktop - Can download but can't access Palm Desktop for Treo 755p

After 6 months of use, no problem with my Treo. Last week my Palm Desktop won't let me access into it.  Have uninstalled/installed at least 6-7 times each. Desktop downloads onto computer fine but I only see the front "page" if you will.  Keep getting this error ...
Microsoft Visual C++ Runtime Library ... Runtime Error! ... Program C:\Program Files\Palm\Palm.exe ... This
application has requested the Runtime to terminate it in an unusual way. Please contact the application's support
team for more info.
Have tried everything to override this error. Installing, uninstalling, disengaging antisoftware, spoke with Palm Support via Live Chat (my analyst Vivian there was really helpful and tried but still stuck with same problem), have researched
forums, the net, my how to guides, everything. But no luck. Someone suggested to try a different desktop. Have researched that but can't even get into my App to see which version I have cause I'm locked out of it. I have
Windows XP Home SP 2 OS, Treo 755p Palm OS Garnet v.5.4.9. I don't use the Treo as a phone, mostly as a
portable PDA so only USB connection to computer.  I am not tech savvy.
Post relates to: Treo 755p (Sprint)

Thank you Pat for all your help. Your advice worked. A dash shows the specific folders and keys I located on my computer (for those reading this and have exact same problem, you might have same and/or the other keys). I trust you gave all variable folder and key names. It worked perfectly the first time.
I had not made a backup or rename of my backup folder but as it was still in my Garbage Bin, I restored it after the fact.  The restored Palm Folder files scattered all over my computer. When I tried to reinstall after the Restore, same Microsoft error blocked me again out of Desktop.  Not knowing what files to really delete, but determination and "painfully" did a search by both my Treo username and "Palm", sifted thru every file, sent back to garbage bin, cleaned registry again, reinstalled, and held my breath as computer restarted.
Everything is cleaned out, running smooth and I have my backup folder.
Might I add to the viewers not to save a backup of the backup folder AFTER the fact. Either rename or save a duplicate outside of the Program Folder to avoid hours of needless work. Again thank you so very much for helping me.
Next:
Delete folders:
- C:\Palm
  C:\Program Files\Palm
C:\Program Files\PalmOne
C:\Program Files\Handspring
Then go to Start > Run
Type Regedit and click Run or OK
Then delete keys:
- HKEY_Current_User\Software\PalmDesktopAutorun
HKEY_Current_User\Software\Palm
HKEY_Current_User\Software\Palmone
- HKEY_Current_User\Software\U.S Robotics
- HKEY_Local_Machine\Software\PalmSource
Post relates to: None

Palm desktop for T|X

I upgraded from T|X to Treo 755p. Everything worked as it should--palm desktop, syncing--everything. But I couldn't get my email. I called tech support to see if I could downgrade the VersaMail program from the Treo version to the T|X version, because I wanted to get my email from a sync rather than my Treo going to the internet. The tech suggested I insert my T|X disc to see if I could install the T|X VersaMail to the Treo. Then as he was transferring me to someone else, we got cut off. Next day's tech explained that downgrading the VersaMail could not be done.
Low & behold my Treo crashed almost as soon as I'd hung up. Long story short, I returned my Treo, uninstalled the Treo desktop and re-installed the T|X desktop. My T|X syncs perfectly, BUT my Palm desktop will not load! Two desktops try to open (ea 1 a different color), the computer flickers black & then I get an error message: "Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience." I clicked the "Send error report" and the "Debug" buttons several times.
What to do?
Post relates to: Palm TX

You will need to do a "clean uninstall" of Palm Desktop. Here are the instuctions for XP;
1. Backup users folder located at one of these locations:
C:\Palm\(palm desktop username folder)
c:\program files\palmone\(palm desktop username folder)
c:\program files\palm\(palm desktop username folder)
2. Uninstall(remove) Palm desktop in control panel-add\remove programs.
3. On the start menu, in the run box, type regedit.
4. Before making any changes you need to backup the registry. Click on file-export and then save in a location you can remember, like My Documents.
5. Now go to the following Keys and delete the Palm folders. Be very careful at this point.
HKEY_Current_User\Software\(delete)Palm desktop autorun
HKEY_Current_User\Software\(delete)Palm
HKEY_Current_User\Software\(delete)Palmone
HKEY_Current_User\Software\U.S.Robotics(delete Palm entries only)
HKEY_Local_Machine\Software\(delete)Palmsource
6. Close registry.
7. Go to C:\ and C:\Program files, see if the Palm folders are gone.
8. Restart the PC
9. Reinstall Palm Desktop.
Post relates to: Palm i705

Palm Desktop for Windows 7

No device
Zire 71 w/Palm os 5.2.1. Just upgraded to Windows 7. Is there any Palm Desktop that i can download to continue using my Zire? Had 4.1 but could not get HotSync to work. Not crazy about 6.2, but will take at this point if i can find to download. Thanks.

Palm wrote there desktop software for Windows 32bit. You need the Aceeca 64bit Windows driver for Palm desktop. If you have loaded and unloaded several different versions of the Palm desktop trying to get things to work you will also need to do a clean uninstall of the Palm desktop software, so everything will work properly. I would first try the Palm desktop version that you have installed on your computer and follow the directions given in the sticky post I have linked. Post back for more info if needed.
64bit Palm Desktop drivers are here

Uninstall and reinstall error 1 for Acrobat X

I have been having problems with Acrobat for awhile, tried to copy over from my backup drive, tried to uninstall and reinstall but keep getting "Please uninstall and reinstall the product. If this problem still occurs please contact Adobe Technical support for help and mention the error code shown at the bottom of this screen: error 1.
Adobe chat takes a long time and I keep getting cut off. I have also tried to reinstall from my CS6 Design standard disk but get above error and disk ejects. Please help

After the uninstall (I would have repaired rather than uninstall that is typically a last step), run http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, reboot, and reinstall as you did when you first got the product. Since this is part of CS6, you will have to follow the CS type installation process that is apparently different than basic Acrobat.

Photoshop cannot start - uninstall and reinstall

I am getting a message that Photoshop CS3 cannot start and I need to reinstall. I did this several times to no avail. I even used the winCS3 cleaner tool to scrub all traces from my HDD. Now, when I try to re-install from the original CD I am told that the "installer database is corrupt" and to contact Adobe Customer Support! I have a large workload and cannot wait for techsupp - anyone have any ideas befor I have to format my HDD???
Thanks all
Peter

Just an update. I've ghosted my system back to nov 07 with Norton Ghost and Photoshop CS3 STILL tells me to uninstall and reinstall!

Palm Desktop 6.2 & Hotsync manager (windows) cannot access internet during installation

I think that I posted this in the wrong forum before. If not, I apologize for the duplicate.
I just upgraded to windows 7 32-bit. I have Palm T/X and I was trying to install Palm Desktop 6.2 software from palm website. However, during installation I keep getting messages that "Setup was unable to access the internet. Check your internet connection and verify that it is working". even when I am downloading from the internet. My internet works fine. Has anyone else had the same problem and what is the fix for it. Thanks in advance for your help.
Post relates to: Palm TX

Uncheck the access the internet box. There is no longer any info for your TX to look up for the desktop instillation.

Oldest viable Palm Desktop for Centro (Verizon)?

I've been using Palm devices for many years (starting with the Palm Pilot Pro).
I've come to depend heavily on an app called Desktop To Go (from DataViz), which I use to syncronize my Palm Datebook and Addressbook with Schedule+ (which I've also been using for many years). I've just recently started "test driving" a Centro... hoping that it will replace my Tungsten C and Motorola v60s cell phone with one single device.
Up until this point, I haven't done anything to my production laptop, on which the afore-mentioned software is installed. I've been using the Centro in "stand alone mode". Now, I'm beginning to test syncing. I've created an image of my production laptop and am testing the syncing on a second machine (before I actually make changes to my production laptop).
I'm currently using Palm Desktop 4.1, which came with my Tungsten. If I install the Palm Desktop 6.2 software, that comes with the Centro, the Desktop To Go conduit begins acting up. It triggers an error message (Date Book: Access violation) and fails to sync with Schedule+. I've also tried to use the Palm Desktop 4.1.4, but with similar results. Desktop To Go is no longer being sold or supported, so I can't get support from DataViz. I am using the last version of Desktop To Go that was produced (2.509c).
I've tried using my current version of Palm desktop and the Desktop To Go conduit seems relatively stable. While I suppose that this won't sync everything to my laptop, it seems to sync everything that I need. I also use TimeReporter4 from Iambic, which is also out of support, but seems to sync, as does QuickSheet 5.1.1.
My question... does anyone see any potential issues with using my existing 4.1 version of Palm Desktop with the Centro? When I sync with the 4.1 version, it does generate a sporadic error message. I think the Centro hardware/firmware is trying to call a function that the software doesn't support. Even though an error message is generated, the rest of the sync continues without further incident.
I hope to get some good quality feeback from the many subject matter experts that use this board! Posts from people with first hand knowledge are most welcome!

I can verify Palm Desktop 4.2 works perfectly with my Centro. I have never used Desktop To Go unfortunately.
You can download it from my Manual links below in my signature.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desktop Will Not Open on Windows XP Pro

I have recently upgraded my Treo 700P to a Centro. I completely removed all palm software on my computer, rebooted and then reinstalled it. It has been working with no problem until today. I haven't installed any new software or removed any from my phone. When I try to open the desktop on my computer it freezes at the splash screen and then I get the Windows error message asking me if I want to send a report to Microsoft or not. I have tried uninstalling and reinstalling software. I ran a scan disk. Nothing I do, seems to change anything. I started my computer in safe mode and tried to open it there and still won't open. I looked at my event log and I get this same log entry every time I try to open it. I noticed on the Palm website that there is a version higher than the software on my phone, but it doesn't seem to install onto my phone during the hotsync and regardless, I don't think one thing has anything to do with the other. I have checked that my files are not read-only and that I have full admin rights on my laptop. Why did this just occur out of the clear blue sky? How do I fix it?
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  12/5/2008
Time:  5:59:05 PM
User:  N/A
Computer: noneofyourbusiness
Description:
Faulting application palm.exe, version 6.2.2.0, faulting module datebook.dll, version 6.2.1.0, fault address 0x0003d95e.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 61 6c   ure pal
0018: 6d 2e 65 78 65 20 36 2e   m.exe 6.
0020: 32 2e 32 2e 30 20 69 6e   2.2.0 in
0028: 20 64 61 74 65 62 6f 6f    dateboo
0030: 6b 2e 64 6c 6c 20 36 2e   k.dll 6.
0038: 32 2e 31 2e 30 20 61 74   2.1.0 at
0040: 20 6f 66 66 73 65 74 20    offset
0048: 30 30 30 33 64 39 35 65   0003d95e
0050: 0d 0a                     ..
Post relates to: Centro (Verizon)

Try this, Locate the palm folder. (C:/Program files/Palm or Palmone/*hotsync username*
Copy the contents of your hotsync username then delete it from the original location. (Repeat for each user you have) Then try to open the Palm desktop. It should prompt you to create a new username.
Post relates to: None

Palm Desktop 6.2.2 under Windows 8 missing modules after update from version 4.1.4

After installing Palm Desktop 6.2.2 over version 4.1.4 on my Windows 8 Laptop for use with my Palm Tungsten E2, I now have only 4 modules...Expense, Note Pad, Media and Install. Where did Calendar, Addresses, etc., disappear to?
Also, the HotSync Manager version 7.0.2 offers USB, Network and Serial, but NOT Bluetooth in the Connections settings. I use a Bluetooth adapter from IVT BlueSoleil and their version 8.0.395.0 driver/software, that works fine with anything else.
This question was solved.
View Solution.

GoneFishin6, I'd suggest a clean uninstall/reinstall of Palm Desktop.
Your issue is the first I've heard of. Others report success with Win8.
These instructions are for Vista but should work for Win8.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Cannot Run, Uninstall or Reinstall Palm Desktop for Palm M500 on Windows XP

Similar Messages

Maybe you are looking for