Cannot save as in photoshop elements 12

I am helping a friend. I told her to save as straight away so as to leave her original untouched. But her MacBook Pro won't save as. It tells her "Could not complete your request because of a program error." We've checked her memory... 485GB available. The image 3MB. We want to resize to 250 pixels wide. I have typed 250 pixels in and had it size to that, but elements doesn't seem to recognize that command. Can someone help us 'save as' and size to a specific width for the web?

Go to the editor's preferences>general, click this button, and restart the editor:

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Thanks very much for your reply.
I've uploaded the images here:
http://jimpix.co.uk/images/Picture 1.jpg
http://jimpix.co.uk/images/Picture 2.png
I deleted the prefs. file you suggested, and then opened PSE6.
I then tried the profile setting you suggested - but it's not an option:
http://jimpix.co.uk/images/Picture 3.png
I tried 'remove profile' just in case that worked, but the same effect happens on Save for Web.
Not sure what to try next!
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Message was edited by: Colin Nicholas

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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Cannot save as in photoshop elements 12

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