Cannot Save as PDF

When I try to save as PDF, the screen goes blank & Frame stops responding. When I close that window, I see the message about turning off the Rely on system fonts only in Adobe PDF. However, I already did clear that check box, both in Printer properties (Adobe PDF Printing Defaults) and in Printing Preferences. (I don't understand what the difference is between Properties and Preferences except that the same troublesome check box appears is two different locations.)
Does anyone know what else I might do to get Frame to "accept" that that check box is cleared?
There is another problem that might be related. I have two Adobe PDF printers listed in Printers and Faxes. One is named Adobe PDF, and the other is Adobe PDF Converter. I cannot find version information on either to decide which is the most recent. Should I delete one of them? Does anyone know which?
I got Save as PDF to work previously, but not sure what has changed. Do I HAVE to set the PDF printer as my default printer for Save as PDF to work?
Using Frame 9 on Windows 7.
Thanks for any suggestions.
John

OK, Save as PDF works as long as the Acrobat PDF printer is set as system default. It doesn't work when another printer is set as system default and Acrobat PDF is selected as FrameMaker's printer in Print Setup. This makes no sense to me, but what do I know?
Thanks again, Art.

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Message was edited by: Paul Ulrich

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