Cannot scan or copy with HP OfficeJet Pro X476dw MFP

I purchased an HP OfficeJet Pro X476dw MFP a few months ago.  For about 1 month, everything was going great.  Now I cannot scan or copy (although printing from various computers on my home network still works just fine).  Whenever I try to scan (to either a computer on the network or to a memory stick) or a simple copy, the "magic wheel" just keeps spinning and there is a red x on the lower right of the control panel.  Any suggestions?  Calling the HP support desk has been absolutely worthless.  I get put on hold, get transferred 3-5 times, and I literally cannot understand the people I am talking to.

Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

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    @weirdharrell 
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    @weirdharrell 
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    @Garydr 
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