Cannot scan photos into catalog

I have an HP printer, 6300 series, that has been able to scan photos into my catalog up until the last time I used it.  I uninstalled the software and reinstalled it and it worked great.  Tonight I went to scan in some photos for a graduation invite and it will not import them.  It says they are already in the catalog.  They're not.  Obviously there is a communication problem.  Does anybody have any ideas how to fix this or lead me in the right direction as to who can help me with this?   Windows updates are current.  Thank you, I use pse 7 and it has worked fine in the past.  Thank you.
deannah

Hi Garry,
Thanks for your response.  I did check the steps you sent below and yes,
it's a 32.8BA file.  However, when I open up Twain 32 properties under scan
results (from the Import-Export) it comes up with:  Trend micro security has
checked this file for computer viruses and other security threats.  The
results appear below and it lists File Name:  Twain 32.8BA  Scan results No
incidents detected.  I checked the trend micro and it's currently off so I'm
confused with this.  I get nervous when getting into the nitty gritty of the
computer.
I did find the scans I tried to bring into my catalog buried deep in some
files I never knew existed.  In further review of forums I found somebody
suggested to bring the photos in under card reader and choose my printer
from the drop down menu.  I tried it and it worked bringing them into the
catalog.  BUT, why can't I get it to work the proper way?  Is the trend
micro blocking it?  This is certainly not my expertise, I appreciate your
patience.  Thanks.
Deanna H.

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