Cannot scan to E Mail

Error message 503 when trying to scan to E Mail, have tried turning on & off, restarting etc. worked fine last week???

Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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Cannot scan to e mail - Printer does not wake up - Web access issues

I own the HP 7520 AIO since a couple of months.
Everything was working fine untill 2 weeks ago
After a couple of hours , you cannot print anymore, you have to reset the network connection. Sometimes it works just by reseting the wireless , sometimes you have to go for a printer shutdown , plug out the cord (because you cannot power on again the printer by pressing the power button) and replug. I tried to configure again Wireless connection but I does not solve the issue .
In addition,when I'm trying to access to apps or to scan to e mail from the front panel, I'm getting an error message saying that it is impossible to connect to Web services.
I tried to reset the printer to factory but now it's worst I cannot configure e print anymore at all...
Scan to computer (to Windows) is working all the time (to Mac has never worked from the printer but work from the computer)
I did not change something to the home wireless (router or others) since I first configured the printer.
Could you please help me to solve these issues ?

Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

Norton Internet Security cannot scan emails the use SSL. How do I insure that I do not get a virus or malware by opening an email in Thunderbird?

Norton Internet Security cannot scan emails the use SSL. How do I insure that I do not get a virus or malware by opening an email in Thunderbird? I have read that you don't have to click on a link to get malware but that some email can trigger malware just by opening and reading. Any suggestions to keep my emails from triggering malware? AOL Desktop software has it's own built-in email scanner but I'm trying to get away from using their software and rely just on TB.
Thanks

There are many aspects to this question.
First, using SSL or TLS to send and receive email is important because it prevents others from sniffing your email login. Particularly if you are using a device over wi-fi or on untrusted networks, this is critical because if others obtain your email login, bad things can happen.
Of course, using SSL or TLS with your mail server also protects the content of your email from being captured by others, so that's good too.
Second, you are correct that there can be security threats in email other than the attachments, although the attachments generally are the most dangerous. Your antivirus should protect you from bad attachments because in order to open them, they need to be written to disk in a temporary folder, and your AV software leaps into action whenever a new file is added to disk. You also can hedge your bets by using a two-step approach: first save the attachment to disk and only after it survives the real-time AV scan then launch it in the appropriate application.
Sometimes content in the message body can trigger a vulnerability in your email software or a plugin. As these vulnerabilities become known, Mozilla updates its software, but there seem to always be new issues discovered and there will never be perfect security. I'm not sure how helpful email scanning is for this problem.

Cannot get or send mail using Apple Mail on iPhone and iPad

Everyone in my household cannot get or send mail on their Apple Mail for iPad and iPhone. We all get the same message: "The user name or password for [account] is incorrect." This just started happening yesterday afternoon. No problems before that. I called my hosting company and Apple, and both blamed the other. My Apple system is always updated, so I have the latest version of Maverick. Had no problems with it up until now.
However, I awoke this morning to find downloaded emails in the same program, but when I go to "get mail," it says the same thing, and still won't allow me to send or receive.
Here's the kicker. I also use Gmail with the exact same accounts (yes, I need both since Apple Mail does things that Gmail doesn't, and vice versa). No problem! I get all my emails and can send with no problem. So, my hosting company claims it can't be them (makes sense). It only happens using Apple Mail, and I have several email addresses. None of them work (other than the strange phenomena of suddenly getting some of them downloaded for no apparent reason).
What do I do from here? I've changed passwords, deleted and tried to set up my emails, only to get the message that they probably will not work. And they don't. I have shut down and restarted my iPad and iPhone, to no avail.
Thank god for my Gmail account, or my business would be closed.
Again, this is happening on four devices in my home: 2 iPads and 2 iPhones.

I have a comcast account I use on my phone and use it for receiving and sending mail. When you look at the account in settings, you need to check each of these
incoming mail server: mail.comcast.net
username: the part of your email address before the @
password: your password
outgoing mail server: smtp.comcast.net
Under Advanced
Use SSL: On
Authentication: Password
Server Port: 995
If you cannot make it work from changing settings in the account, delete the account and start over. Use the "Other" setting when starting the account. It is a POP3 account and make the entries I gave you. Once you do that, it should check the entries and validate the account. You shouldn't have any trouble from there. Those settings will work from either the iPhone on cell, or wireless. Mine will even work when I'm at home on my wireless there, which is on the Comcast network.
Hope that helps you.

Cannot send email in mail app. using POP account with Wi-Fi

I recently moved to an apartment that only has wireless internet access. Since moving I cannot send email using my POP account, although I can receive email. I was also not able to receive email using my .mac account, but I learned through this forum to change server port to 587 in .mac account and now I can send via .mac account in mail app. But I still cannot sent email with mail app. using my POP account. I changed no settings when I moved, and have never had this problem with cable. Any suggestions?

It all depends on the policy of whoever is the ISP at your new location and the method used by the outgoing (SMTP) server to determine whether you’re a legitimate user.
In an attempt to fight spam, many ISPs restrict the ability to send using an outgoing (SMTP) server not owned by them, usually by blocking port 25 for all traffic outside their own network, which means you cannot send with an SMTP server not owned by them if configured to use that port number. And it may happen the other way around as well, i.e. the outgoing server itself may look at the IP address you’re connecting from and refuse the connection if you’re outside its own network.
Something that often works is changing the outgoing server port to 587 (or whatever alternate port number the outgoing server listens to) instead of 25 and using some form of authentication in Preferences > Accounts > Account Information > Outgoing Mail Server > Server Settings, but two conditions must be satisfied for this change to work: (1) the ISP must not block that port as well AND (2) the outgoing server in question must listen to that port and accept a form of authentication not based on the IP address you’re connecting from.
Independent mail service providers not tied to a particular ISP, such as .Mac and Gmail, do allow authenticated SMTP access on port 587, which is the reason changing the outgoing server port number solves the problem for them if the ISP doesn’t block that port as well.
The following article, for example, describes several ways to address this issue in the case of .Mac, but can be useful for other mail accounts as well (not just .Mac), and applies to all versions of Mac OS X (not just Mac OS X 10.4.2 and earlier as the article states):
.Mac: Server timeout alert message when sending email

Cannot send Email with Mail since updated to 10.7.2, they stay in my Send Box...

Since I updated, I cannot send Email through Mail, it works with Thunderbird though.

Just FYI, I've had the same problem for months now. I have been accessing my hotmail via the web, but decided to try the OS X Mail app. I could get emails into the account with no problem but couldn't send. I read all the blog and support entries and have tried everything they recommended, like changing my computer name to one word, without success. Then last night, it just so happened that my broadband provider had to change out my wireless modem. As soon as he plugged in the new one, some emails that had been in my outbasket for a month went through instantly and all of a sudden my Mail, both incoming and outgoing now work. So I think people need to look at their router settings for the a solution to the problem.

I cannot get my exchnage mail any more on my iphone 4s. I have been to genius bar 4 times and they even replaced my phone. they told me it must be a problem with my server but we checked that and all my staff who also have iphones do not have the same pr

i cannot get my exchange mail on my iphone 4s anymore. I have been to the genious br 4 times and most recently they gave me anew phone but that still did not fix it. I have checked everyhting out with the servers but the phone updates from the server for contatcs and calendar but not mail. it is not the server. and other staff who work for me have the same phones and connect with the same server and do not have the proble.
Help - how does this get fixed?

Did you restore the new iPhone from backup?
Did you tried without restoring from backup?
Did you tried to delete and re-add the account?

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan

Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan through Adobe, although Scanner says its combatible with Windows 8. Cannot reinstall drivers because Brother claims they're built-in. Help!

1. Re: Reinstalled Adobe Acrobat XI Pro after upgrading to windows 8.1 and now cannot scan
Anubha Goel
I am using a Brother MFC 8460N and on Brother's site it says its compatible with win 8.1 and that the driver is already installed. When I try to scan I am told there is no preset (there was with win 7 though) and I have to "custom scan." When I try that, I hear a sound as if the printer is trying to scan, but the feeder can't pull the paper through. I then get a blank .pdf as my scan. Thanks for your advice. I will try that.

I am trying to buy Ai and my trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

I am trying to buy Ai. My 30 day trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

Please refer below link :
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I cannot get my e-mail to automatically enter addresses in the "TO:" box. In the past, I would get a list of e-mail recipients to appear when I typed 1 letter. That function no longer works. Do I need to change a setting or what?

I cannot get my e-mail to automatically enter addresses in the "TO:" box. In the past, I would get a list of e-mail recipients to appear when I typed 1 letter. That function no longer works. Do I need to change a setting or what?

Settings > Store > Sign Out.
Sign in with the correct ID.

Can scan to email but cannot scan to computer using 6830 and OS Yosemite

I just purchased 6830 to use with my imac with Yosemite. I am able to scan to email but I am not able to scan to computer. I have installed the latest driver . I followed directions to access HP utility and there was no way to get to scan preferences. Any ideas how to scan to computer. I keep getting message to open up the utility which does not get may anywhere.

Hi @pfgoodman1,
Welcome to the HP Forums!
I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
First, I would make sure that the full feature software and driver is installed and not just the basic software.
Then I would recommend the following guides:
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
Bsically an't scan or copy, the printer is just showing a message on the display of "calibrating".
Thank you for help

Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot scan to E Mail

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