Cannot Scan via rolling

My HP 1536dnf Multi functional Printer could not scan via rolling when I place document in the entrance. White gear does not spin any more.
We are unsure about the reason. Is there anyone can give us some advice? Or any technical expert could show us the problem and the solution if possible.

Hi @MultiChoice_P,
I see that you are having issues with scanning from the ADF, the white gear does not spin any more. I would be happy to help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
I have provided a document for cleaning the ADF rollers and separator pad to see if it will help. Disregard the title.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
If you're still receiving the same problem, it may be caused by Hardware, then please call our technical support at 800-474-6836 to inquire about a replacement printer or trade in options available. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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Maybe you can assist me here.
I cannot connect via cable my N91 (4 gb hdd) to Windows XP Home SP2. I can however connect via cable to my work computer which has the OS Windows XP Pro sp2.
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Hi @pfgoodman1,
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This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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This question was solved.
View Solution.

Good day Robin,
Thank you very much for your replies and efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit was not supported with the tool! I have learnt something new from you and I thank you immensely for that!
We can try the Level 3 or 4 uninstall manually, instead of running the tool. I just figured the tool would be the easier method. Here are the steps for you.
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I really hope this does the trick!
Happy Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I have downloaded a music file through a downloader . But the file is not found in the captured in music player . How can I locate the physical location and move the file . I cannot do via itunes also .

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Exactly what do you mean by a 'downloader'?
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Cannot Scan via rolling

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