Cannot scan with my c7200 printer

I have a photosmart C7200 All in One printer and I am unable to scan a document.  The printer copies, and prints fine - but it will not scan.  I have reloaded the software and did all updates.  Shut the computer down and restarted.  Unplugged printer and restarted.  Still does not scan.  Ran the scan doctor and it says all software is not installed, but I just installed the software again.   I have Windows 7 64 bits.  Please help!

Hello @dschwing , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues scanning. I would like to help!
I have a few steps I would suggest:
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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